engineer arrived a day late . found a further problem , system switched off . 2 months on still waiting .nothing heard so have had to contact ecovision to find out what is going on . could be a long... See more
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Review summary
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Reviews shaping this summary
The engineer who came to the house was Kevin O'Malley. He has been to us beforeand and and is an excellent advert for Ecovision. He is very competent, explains what he is doing and is always friendly... See more
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A few issues getting an appointment that was convenient to me but we got there and any queries by email were answered promptly. Rob the Engineer arrived on time and was polite, efficient and explaine... See more
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After several attempts to find out information about our Solar panels I managed to speak to a very helpful lady called Lynne in customer service. Im happy to say that she provided all necessary docum... See more
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Company details
About Ecovision
Written by the company
Ecovision provides specialist operations, maintenance, and customer support for solar PV systems across the United Kingdom.
Many of the solar systems we support are owned by long-term infrastructure investors and installed on residential or commercial properties through lease agreements. Ecovision acts as the appointed managing agent, responsible for monitoring performance, arranging maintenance, coordinating engineer visits, and ensuring systems continue to operate safely and efficiently.
Our goal is to make solar system support simple, transparent, and stress-free. Our engineers combine strong technical expertise with a customer-first approach, ensuring every visit is professional, informative, and respectful of your property.
Solar PV systems are long-term renewable energy assets. Through preventative maintenance, clear communication, and reliable service delivery, Ecovision helps maximise system performance and lifespan while supporting the UK’s transition to renewable energy.
Learn more about our services at www.ecovision.co.uk
Contact info
United Kingdom
- 01453 796790
- customers@ecovision.co.uk
- ecovision.co.uk
4.1
Great
367 reviews
Replied to 92% of negative reviews
Typically replies within 1 week
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rapid and helpful response
rapid and helpful response to my previous enquiry. resolved my previous concerns
April 27, 2026
Unprompted review
Reply from Ecovision
Thank you for taking the time to leave this review.
We’re really pleased to hear that your enquiry was handled quickly and that we were able to resolve your concerns. Providing a responsive and helpful service is something we’re always striving for, so it’s great to know this was your experience.
If you need anything further in future, please don’t hesitate to get in touch.
Be aware of this company
Be aware of this company. We've been trying to buy a house since November and they're now saying they don't have a legal team to write documents for our lender. They're literally stopping us buying and we can't wait much longer as the interest rates are going to go up so I've being financially affected for this and other reasons
April 24, 2026
Unprompted review
Reply from Ecovision
Good Morning,
Thank you for your review. We’re sorry to hear how frustrating this situation has been for you, especially given the impact it’s having on your purchase.
To clarify, Ecovision acts as the operations and maintenance provider for the solar PV system and works on behalf of the panel owner. We are not the system owner and do not hold legal ownership of the asset. As a result, any legal documentation, approvals, or decisions relating to the system must be reviewed and authorised by the panel owner.
We understand how important timescales are when progressing a property purchase, particularly in the current climate. Where documentation is required by lenders or solicitors, these requests are passed to the relevant asset owner for review, and timeframes can vary depending on their internal processes.
We appreciate this may not always align with the pace of a property transaction, and we’re sorry for any delays this has caused.
Your solicitor is best placed to progress this on your behalf and can contact us directly for any updates. We will continue to support by providing the latest status of requests as they progress with the panel owner
Generation Meter Upgrade
Had one of Ecovisions engineers come out today to upgrade our current generation meter to a 4G meter. Robert Bilik called prior to advise us he would be arriving in approximately an hour. Not only did he replace the meter, but he also identified another fault in our wiring, caused by a previous companies engineer, which he immediately fixed. We are extremely happy with the service provided.
April 22, 2026
Unprompted review
Reply from Ecovision
Thank you so much for taking the time to share your experience – it’s genuinely appreciated.
I’m really pleased to hear that Robert kept you informed ahead of arrival and that the 4G meter upgrade went smoothly. It’s especially great to know he was able to identify and resolve an additional issue on the day, that kind of proactive approach is exactly what we aim for.
I’ll be sure to pass your feedback on to Robert as well ,I know he’ll really appreciate it.
If there’s anything further you need from us, please don’t hesitate to get in touch.
I've been waiting to buy a house with…
I've been waiting to buy a house with the solar panels on managed by Ecovision. It should have been a quick no chain issue but it's been since November now.
April 17, 2026
Unprompted review
Reply from Ecovision
Good morning Becky,
Thank you for your review. I am sorry to hear about the delays you have experienced during your house purchase.
I have been unable to locate an account using the details provided. As you are not the account holder, I am limited in what I can discuss directly in relation to the account itself.
Ecovision is the operation and maintenance provider for the solar panel system and acts on behalf of the panel owner in relation to matters such as maintenance, legal documentation, and buyout enquiries. To obtain an update on the progress of this matter, I would recommend speaking with your solicitor, who should be able to liaise with the relevant parties on your behalf.
Gareth was very professional and…
Gareth was very professional and prompt.
He treated my property with respect.
April 17, 2026
Unprompted review
Reply from Ecovision
Hi Teresa, thank you for taking the time to leave such a lovely review. We're really pleased to hear Gareth made a positive impression and treated your property with care. I’ll be sure to pass your feedback on to him.
Hi i would like to thank Gareth for the…
Hi i would like to thank Gareth for the tidy job he has done on installing my new solar meter and was spot on with is time spot which I was given he's a very helpful engineer and a credit to Ecovision.
April 16, 2026
Unprompted review
Reply from Ecovision
Hi Paul, thank you for your kind feedback. We're delighted to hear Gareth completed the installation to such a high standard and kept everything on time for you. It’s great to know he was helpful throughout, I'll be sure to pass your comments on to him.
Easy to book appointment and arrived as…
Easy to book appointment and arrived as agreed. Very good service while here.
March 31, 2026
Reply from Ecovision
Hi there,
Thank you for your feedback, we really appreciate you taking the time to share your experience. It’s great to hear your appointment was easy to book and that everything went ahead as agreed.
We’re also pleased you received a very good level of service, and I’ll be sure to pass your comments on to the team.
Best customer service from LYNNE
I would like to give a feedback about Lynne dealing with my complaint. She is very friendly and professional. Finally someone who is fit for her job. This company definitely need more staff like her for dealing with customers. 🤞 by next Friday after a long battle and 1 year wait my panels will be back on running. Thank you for Lynne
April 10, 2026
Unprompted review
Reply from Ecovision
Hi Anges.
Thank you so much for taking the time to share this, it’s fantastic to hear such positive feedback about Lynne. I’ll make sure your comments are passed directly to her, as I know it will mean a lot.
We’re really pleased she’s been able to support you through what sounds like a long and frustrating journey, and we truly appreciate your patience while this has been worked through.
Fingers crossed everything goes smoothly next Friday and your system is back up and running as expected, if you need anything further, please don’t hesitate to reach out.
Reply from Ecovision
Hi Lasisi,
Thank you for your kind feedback, we really appreciate you taking the time to share your experience. It’s great to hear the job went well and that you received good customer service.
I’ll be sure to pass your comments on to the team.
Kind regards,
Ecovision Customer Support Team
Reply from Ecovision
Hi Barb R,
I’m really sorry to see how strongly you feel about your experience this isn’t the impression we want to leave with any of our customers.
We understand how situations like this can feel disorganised and frustrating, particularly if communication and follow-ups haven’t met expectations. That’s something we take seriously and are always working to improve.
I’d really like the opportunity to look into this for you and understand exactly what’s happened. If you’re happy to share your account details via private message, I’ll review this personally and make sure you receive a clear update on your case.
After-Service is VERY POOR
After-Service is VERY POOR
Extreme dissatisfaction with the ongoing issues regarding my solar panel system and the poor level of service I have received.
My solar panels have been non-functional since October 2025, and despite numerous attempts to resolve this, I still do not have a date for a resolution.
Engineer visits arranged and confirmed multiple times for a date that apparently did not exist on the system (resulting in wasted day of my annual leave)
Engineer previously confirmed that all connections under the panels should be secure and not exposed to the elements. We counted more that x10 connections lose and exposed. My house's power has been tripping, which I now suspect is linked to the solar panel fault.
I have contacted ECOVision multiple times and have been promised callbacks and updates that never materialize. I am constantly forced to chase the team for information.
While their hold messaging boasts about winning the 2025 Solar & Storage Operations & Management award, my experience suggests a significant failure in your after-sales maintenance and customer service.
My solar panels have not been working since Oct 2025 - so whats the point of having them?
having 100s/1000s of installs is pointless if you do not have the means to support them
February 1, 2026
Unprompted review
Reply from Ecovision
Hi Mr Makh,
Thank you for providing the additional information, and I’m very sorry to hear about your experience to date. I fully appreciate how frustrating this situation must be, particularly given the length of time your system has been non-operational and the inconvenience caused by missed appointments.
I have now reviewed your account in detail. At present, we are awaiting formal approval from the panel owners to proceed with the remedial works required to restore your system. As the appointed maintenance provider, we are responsible for identifying faults and recommending the necessary works; however, authorisation to proceed sits with the asset owner in line with the terms of the system agreement.
That said, I completely recognise that the delays and lack of clear communication you’ve experienced are not acceptable. I have escalated your case to our Account Management team as a priority to urgently follow up with the panel owners and push for a resolution. We will also review the issues you’ve raised regarding previous appointments and communication failures internally.
In the meantime, I would strongly advise that if your household electrics are continuing to trip, you contact a qualified electrician to ensure your home remains safe. If you are able to provide any additional details or reports relating to this, I will ensure these are included in our escalation.
Thank you for your patience whilst we work to resolve this.
most water is wasted using combi boiler…
most water is wasted using combi boiler to heat water
never looked at the length of time to get hot water into kitchen taps
March 31, 2026
Reply from Ecovision
Thanks for your review.
We’re sorry to hear about your experience with your hot water system. From your comments, it sounds like this relates to the performance of a combi boiler and hot water supply, which isn’t a service provided by Ecovision.
Ecovision communication
Ecovision, did clean solar panels and fixed some grill around to stop pigeons getting under so that was the whole purposeofthejob, but poor communication concerning when it would be done, including scaffolding fix and dismantling.
March 31, 2026
Reply from Ecovision
Hi Wayne, thank you for your feedback.
I’m really pleased to hear that the solar panel cleaning and pigeon-proofing work met your expectations, as this was the main objective of the visit. I’ll be sure to pass your positive comments on to the engineer involved.
I’m sorry, however, that our communication around scheduling and the scaffolding installation and removal was not as clear as it should have been. We appreciate how important it is to keep you informed at each stage, and this is something we are actively working to improve.
Thank you again for taking the time to share your experience, your feedback helps us continue to improve our service.
Engineer excellent, eco vision rubbish
The engineer was excellent and said he would get the company to clean the solar panels and have anti bird netting fitted. Eco vision have failed to do any of this.
They also tried to claim I was not submitting readings because they hadn’t recorded that the meter had been changed.
July 18, 2025
Unprompted review
Reply from Ecovision
Dear Mr Reveley, Thank you for your feedback, and I’m really pleased to hear that you had a positive experience with our engineer, I’ll make sure that’s passed on to them.
I’m very sorry, however, that your overall experience hasn’t met expectations. From what you’ve described, it sounds like there has been a breakdown in communication and follow-up after the visit, which is not the standard we aim to deliver.
In relation to the panel cleaning and bird netting, these works can sometimes require additional approvals depending on system ownership and site conditions, but we should have kept you clearly informed of this and any next steps. Likewise, the issue with your meter readings and the recorded meter exchange should have been accurately updated on our system to avoid any confusion.
I’d really like to get this resolved for you as quickly as possible. If you’re happy to, please contact us at customers@ecovision.co.uk
or call 01453 796790 with your details, and we’ll review your case urgently and ensure the appropriate actions are taken.
Thank you again for bringing this to our attention.
Very efficient service carried out by…
Very efficient service carried out by knowledgeable and pleasant engineers who were prepared to explain what they were doing and why.Greatly Impressed.
August 18, 2025
Unprompted review
Reply from Ecovision
Thank you for your kind feedback.
We’re really pleased to hear that you found our engineers knowledgeable and approachable, and that they took the time to explain the work being carried out. Providing a clear and professional service is very important to us, so it’s great to know this was reflected in your experience.
Very professional job done
The technician was on time and very efficient. The job was finished within the time advised.
September 29, 2025
Unprompted review
Reply from Ecovision
Thank you for your lovely review.
It’s great to hear that the engineer was both helpful and approachable. We’ll make sure your feedback is shared with him.
The engineer was brilliant,and a really…
The engineer was brilliant,and a really nice guy.thank you.
July 11, 2025
Unprompted review
Reply from Ecovision
Hi Mr Mcgrath, thank you for your lovely review. It’s great to hear the engineer was both helpful and a pleasure to deal with, we’ll make sure your feedback is shared with them.
Not impressed!
Not informed that my solar panels now belong to a different company, and a different company for repairs.
Would not know now, its just I was asking when my panels were being cleaned.
To be greeted by someone saying Ecovision never installed my panels, I told her Ecovision did in 2011, I got the reply ‘oh that was before my time’
March 25, 2026
Unprompted review
Reply from Ecovision
Thank you for your review. I’m sorry to hear about the confusion you’ve experienced.
We’d like to look into this further for you, as we’re currently unable to locate your details based on the information provided. I have therefore requested some additional information so we can investigate your specific system and clarify the ownership and maintenance arrangements.
Once we have this, we’ll be able to provide a full response and support you accordingly.
Poor driver's
One of your drivers was very aggressively trying to push a lady Infront of him into a busy junction. When she safely could pull out he speed out into the road and almost hit another car.
Sadly didn't get the registration. If your vans are tracked it was outside the Morrisons daily in Saltash PL12 6JL at 7:10pm 19/3/26
March 19, 2026
Unprompted review
Reply from Ecovision
We’re very concerned to read this and appreciate you bringing it to our attention.
Using the time and location provided, we have been able to identify the engineer working in the area and have begun a full internal review as a priority.
We take safety and professional conduct extremely seriously, and this type of behaviour would not reflect the standards we expect from our team.
If you’re able to share any additional details, including any dashcam footage, please contact us at customers@ecovision.co.uk
so we can investigate this fully and ensure it is addressed appropriately.
Gareth Jones solar panel
Gareth Jones, the engineer came out to change something on my electric for my solar panels. He did with so professionally even correcting an issue left by a previous electrian . Very kind, friendly , tidy and efficient.
March 16, 2026
Unprompted review
Reply from Ecovision
Hi Karen, Thank you for taking the time to write a review for Gareth, it's lovely to hear that he was kind, friendly, tidy and efficient, I will share this feedback with him and the engineering team.
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