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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and wide variety of products, especially the French soaps, noting their delightful scents and beneficial effects on the skin. Many consumers highlight the reasonable pricing and the efficient, fast delivery service, often mentioning that orders arrive surprisingly quickly and are well-packaged. People also appreciate the ease of the online ordering process. However, some customers experienced issues with their orders, such as receiving only a partial shipment or encountering unexpected additional charges for delivery. A few reviewers also mentioned dissatisfaction with the scent of a particular product.

What people talk about most

Product

People report positive experiences with product. Customers consistently praise the high quality and value of... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the high quality of the soaps... See more

Delivery service

Users describe positive interactions with delivery service. Many customers consistently praise the fast and... See more

Price

Clients share positive opinions on price, consistently highlighting the great value for money and reasonable... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the easy ordering system... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely LOVE your lavender and donkey milk soap! I first purchased it while in Paris, so I was delighted to find that I can order it online through Edenwood. I’ve been regularly ordering it for... See more

Rated 5 out of 5 stars

Love Edenwood! One of my favourite shops in Bournemouth and mega happy to support a local business. I bought two reed diffusers for my bathrooms. Both smell divine. I also love their French lavender m... See more

Rated 5 out of 5 stars

Edenwood has the most amazing selection of French soaps! The products are fabulous. Beautifully crafted and well packaged. The scents are out of this world! Service is fast and delivery very good. I h... See more

Rated 5 out of 5 stars

Edenwood has a wide variety of French Olive Oil soaps that are absolutely fabulous. The site is very user friendly, easy to navigate and painless to check out. Even though the items come from Europ... See more


4.8

Excellent

TrustScore 5 out of 5

107 reviews

5-star
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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

World's Best Customer Service!

If only all customer service could be this good! Thank you Edenwood for always 'being there' when I have questions and for delivering the World's Best bubble bath with such good care.

June 8, 2025
Rated 5 out of 5 stars

The most luxurious soap ever

I absolutely LOVE your lavender and donkey milk soap! I first purchased it while in Paris, so I was delighted to find that I can order it online through Edenwood. I’ve been regularly ordering it for myself, as well as for gifts for friends - everyone loves it! Just wish shipping costs weren’t so dear.

May 10, 2025
Rated 5 out of 5 stars

Edenwood = gorgeous French soaps! …

Edenwood has the most amazing selection of French soaps! The products are fabulous. Beautifully crafted and well packaged. The scents are out of this world! Service is fast and delivery very good. I have been using fabulous French lavender soap for almost forty years on my face. Try the Argile verte. Super.

May 23, 2025
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Rated 5 out of 5 stars

A good buying experience

In the space of a couple of weeks, I've made three separate purchases from this company.
The products I've bought have been excellent. Delivery was quick. And the Customer Service was very good.
From my own experience I can definitely recommend the company, and I will buy from them again in the future.

February 7, 2025
Unprompted review
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Rated 2 out of 5 stars

Edenwood is no service or shop for EU user

Edenwood is no service or shop for EU customer. To a shopping cart value of 101,55 € shipping fees of 15 € is ok and was transparent on the bill. I'm happy with the product itself.
But some weeks later I learned, that I need to pay additional tax and service fees to UPS of 38.55 €.
So my total price was in the end 155,10 € instead of 101,55 € cart value.
It would be good to know in advance what you have to pay

November 21, 2022
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! Purchased twice already and the soaps smell amazing! Actually purchased 120 x 30g soaps of savon de marseille to contribute to my wedding favours. Both purchases were quick, dispatched quick, well packaged and Edenwood even included a free gift :) thank you, and wishing your business all the best. Honoured to be the first Trust pilot reviewer!

February 5, 2022
Unprompted review
Show reviews in all languages. (107 reviews)

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