EDF UK Reviews 

excellent customer service from Ian on team 8B, very helpful and checked everything was correct for my apppointment

Best customer relations. Calm and patient and eager to help all through the process.

Got put through to a call centre who were completely unhelpful and told me to look for an electrician (despite saying twice last week that they would send an engineer around)

My questions were all answered and felt reassured. Now we will wait and see if my confidence is justified!

I've just moved over to EDF because of their competitive fixed rates for gas and electric and contacted them for a smart meter upgrade. My enquiry was handled by Prince who responded promptly and professionally and took time to answer all my questions. This new customer was impressed and happy - thank you.

Bev was super helpful in helping me to understand that I had a change in my payment amount and schedule going forward. She advised what the new amounts and what the new dates would be. I left the call in great spirits knowing what to expect and my confusion before the call was resolved.

Rapid telephone response and diligent and informed discussion.

Efficient service, polite and helpful.

Really good first impression. Steven was very helpful and honest.

Been with you for years but this year has been nothing but trouble from incorrect billing always in edf favour having to constantly check my usage because for the last two months my bill has been wrong and most annoying your email response time you used to reply often that day and would also reply same day back and forth in conversation now its always over 3 days before even acknowledging a email i am at this moment waiting for a reply to a email i sent 8 days ago perhaps on my next renewal it may be time to move on.

Loren was amazing helpful and had empathy for my situation. He made my stress and worry go away and did all he could to assist in my concern. He took his time to give me the best advise and support throughout the call. Curtious and caring and a pleasure to have him deal with my call.

Disgraceful company. After months of inaction they only bothered to act on a complaint after I stated receiving information from a rival. Took them to the Energy Ombudsman and they still broke the deadline and haven’t as yet complied to the ruling. Blatant delay tactics and use of ridiculously complicated billing system. Avoid.

Although it felt stressful at times Oladimeji has been professional, supportive and helpful and we have finally sorted out the problem

Carlo is very helpful and ecplain it very well.thanks

She was very attentive and helpful. I found that she was understanding and empathetic. The resolution was acceptable and she confirmed the traffic that I have until May 2028 was better than today’s tariff.

Rob from Team U was very helpful and quick in dealing with my enquiry

After a very long wait for my call to be answered I was connected to a lovely lady called Emily. She could not have been more pleasant and helpful and spent a lot of time dealing with my call and keeping me informed of all she was doing. 10 out of ten to her. EDF are lucky to have her on their team

The patient friendly Nicola made my experience and absolute pleasure,
If all your help staff are as good as she is I am glad I switched.
(Give her a commendation)

Very patient and helpful agent Stephen supported me in figuring out all the documents, photos and numbers I needed to submit for my SEG application. I’m autistic and was becoming very frustrated with the process but he was kind throughout and responded promptly to all messages.

Very honest and knowledgeable customer service. Didn't feel rushed. Spent lots of time explaining everything. Pleasant.