EDF Reviews 217,481

Understood my question and gave a clear answer.

I had a really positive experience with EDF Energy, thanks in particular to Hazel from Team 16d. Hazel was friendly, patient, and very clear in her communication, taking the time to make sure everything was explained properly and resolved efficiently.

Customer service can often feel rushed, but Hazel made the whole process feel easy and reassuring. She was professional throughout and genuinely helpful, which made a big difference.

Thank you, Hazel, for such great service it’s very much appreciated!

Laura Team 19C was really responsive, answering my queries very quickly and carefully. A welcome change from the levels of poor service that we have all come to expect. Thank you Laura!

Great communication and resolution to my issues. Many thanks

Quick to respond to my messages, kept me informed and updated on progress of my issue and solved my problem.
Thank you Sharon , team 3C you have been a credit to EDF . Unfortunately before I spoke to Sharon , previous experience from EDF staff were not as helpful

I found that will was very helpful and understanding

I had been trying to resolve an issue for 12 months where my elderly relative's account had been overcharged by several thousand kWh due to an incorrect reading attached to the account on replacing an obsolete meter. Despite telephone calls, photographs/documents and very detailed emails/letters, nobody at EDF dealt with the matter. I sent a final letter before handing the matter to solicitors. At long last a sensible Energy Expert, Anne, took the matter seriously. After 12 months of no action by other EDF customer service agents, she telephone me to discuss the matter and resolved the complaint quickly and effectively. While I would give EDF zero stars, I think Anne is an example of an excellent customer service representative.

I had the same person on the line, knew my issue. He was absolutely great.

Kieran actually resolved a problem that I had had for a while. On knowing what this was he was able to resolve the issue and ensured I understood what the next step would be. He answered any query with an honest answer that made me feel listened to. Thank you Kieran for being a great customer service person

I had just joined EDF and l had a couple of queries regarding meter readings.And l found carol extremely helpful and told me everything l needed to know so if this is the level of service l have made the right move.Thankyou carol (Team 1F).

Prompt service delivery

Bev had time for me ,went through every detail and alternatives for which I was so grateful.
She is an asset to your company

Easy to deal with Simon & very helpful. Got exactly what I wanted quick and easy and a good price.

EDF kept a promise that they would transfer my tariff to EV tariff when they introduced it again - and they did. Thanks to Uduak who tried their best to honour the promise.

James was great he helps to put my mind at rest i just hope we can now sort out the problems with my smart meters thanks James

Steven dealt with my case where I needed a new account and supply setting up for a small business. He was amazing! Great communication throughout and all sorted in time for first day opening.
Thankyou Steven and team!

Avoid this company at all costs. they tried to rip me off for over a thousand pounds, staff lie and are rude. i have complained to the ombudsman now twice, and both times found in my favor, but still don't resolve my issues and now go out of there way to be obstructive. have even emailed CEO who doesn't care. very poor company and even worse customer care. please don't use this supplier.

Hi Tomide
Thanks for sorting our two year vision check out.
Best wishes
Mike