EDF Reviews 217,486

Steven dealt with my case where I needed a new account and supply setting up for a small business. He was amazing! Great communication throughout and all sorted in time for first day opening.
Thankyou Steven and team!

Avoid this company at all costs. they tried to rip me off for over a thousand pounds, staff lie and are rude. i have complained to the ombudsman now twice, and both times found in my favor, but still don't resolve my issues and now go out of there way to be obstructive. have even emailed CEO who doesn't care. very poor company and even worse customer care. please don't use this supplier.

Hi Tomide
Thanks for sorting our two year vision check out.
Best wishes
Mike

Sy rang me at the appointed time and helped me to set my gas meter. He also talked me through the process of setting up my In House Device.
He was very patient with an elderly and non technical person.

Talked to a young lady named Judy at EDF on 23 April. She was really helpful and went to a lot of trouble to sort out my problem. She was very friendly and took time to help.

I asked for a refund as I was in credit and Im still waiting for this to be done. Times are hard and a refund should be completed straight away not having to wait days or weeks.
The advisor who dealt with my request was very helpful on the phone. Its tge behind the scenes that take ages to give money owed back.

James knows the products and has broad knowledge of areas such as solar tariffs etc. He is super helpful and friendly.

I’ve been having trouble since a smart meter was installed in my rental property in September 25 They continued to request meter readings until the property was sold in February. They have now muddled my home address account and still I cannot speak to a person who has access to the account. The last call was answered from Manila

No problem with contacting edf. Quick and efficient.
Thank you Jackie
Team 20C

Resolved my issue quickly and without issue

Is this where I am expected to write a 'review'.
I really don't have much to report because I'm impressed by the regularity of EDF request for information about my electricity and gas recordings.

Now, I am waiting for an electrician to come and check my electricity meter - and possibly add something.

I have been trying for ages to get my gas ‘smart’ meter to send readings to EDF with very little success! Nicole has responded quite well to my requests for information on whether or not the meter is now working. I’ve still got no idea if it’s sending readings!
One positive is that EDF have now got the 'APP' working quite well.

Patricia was very helpful and friendly (even with a bad phone line) and calmly explained my bill to me. I cannot thank her enough for the time and effort she made!

Today had a great resolve for a fault on my EDF energy meter.
Rang EDF got straight through and spoke to Letitia 16D at the Sunderland help desk she managed to get me an engineers appointment in a couple of days , just like that !
Letita 16D was excellent explaining all technical aspects of the fault and how it was going to be resolved she had excellent knowledge of how everything worked re the meters and other billing queries I asked.
Many thanks I will rnow recommend EDF to family and friends because of this positive experience :)

Julie at EDF managed a complicated changeover (made complicated by our own shift to solar power) patiently and efficiently. It's a surprise these days to be dealing with a real person. All is now sorted. Thank you, Julie.

Justin was the most helpful of people I have spoken to at EDF. I must applaud his knowledge of the products he was telling us about.

I had a question and it was answered, therefore I'm happy.

My smart meter after the installation didnt communicate with the mother ship! I didnt have a proper bill for months only estimates. I spoke to various people at edf and finally spoke with kaitlyn who managed to get the issue resolved the bill was way more than what i expected and could pay for and she set up a payment plan for me, she was very professional and helpful and kept me updated.

Sorted my minor mistake on my gas reading with no problem thank you