EDF Energy Reviews 

Avoid at all costs. After several complaints and having to go to the Energy Ombudsman, with a judgment in my favour, regarding their insistence that my digital meter needed changing, when it does not. I had consistent bullying from them in emails, phone calls and texts to the point where they were such an annoyance I had to block them.
Even after the Ombudsman decision against them, they continued to the point of them threatening to send an engineer, on a date they specified, to change the meter and if I wasn’t in I would be charged for them. Utterly ridiculous. After several “good will” payments I decided to leave them and they failed to return my credit on time, so they had to pay me yet another good will payment or be taken to the Ombudsman yet again. Not a good company and I would never recommend them to anyone.

Deficient Smart Meter Installed in June 2025: Lost Off-Peak Heating and Posing Serious Health Risk

I am writing this review one week after raising an urgent complaint regarding a new smart meter installed by EDF Energy in June 2025.

The Failure: The newly installed smart meter is demonstrably deficient. Unlike the meter it replaced, this new unit does not correctly operate my water boiler and storage heaters during off-peak hours. Before the change, this system worked perfectly. Now, I have lost the functionality of my timed, low-cost heating supply.

The Impact: This failure has led to massive peak-time consumption if I attempt to heat my home. We are now freezing as we are forced to heat only half of our home to control costs.

Serious Health Risk: This situation poses a severe health risk. I suffer from a significant medical condition, and exposure to cold is extremely detrimental to my health. This is a direct welfare issue caused by EDF's faulty equipment.

Customer Service Failure: Despite raising this urgent issue a week ago, EDF Energy has provided no action plan and no resolution to restore my essential off-peak heating supply. The delay is unacceptable given the severity and health implications.

I have informed EDF that I am escalating this failure to the Energy Ombudsman and Ofgem.

Avoid EDF if you expect reliable service and competent installations.

They have twice now caused me debt because of their poor communication and inability to follow simple agreed upon instructions. Their customer service is some of the worst I have ever experienced, they ignore messages and just do whatever they please regardless of how negatively it may impact their customers .

Bunch of liars. 
Since August, they have been trying to sort my invoices, and every week (other week) I call, I am promised that someone will contact me and sort it out quickly. Now we are in December, and no one has ever called, or anything is sorted. All I want to know is how much I owe or owed and finanlise my bill. Haven't been able to do so since then. A customer wants to pay what they owe (if I owe money), but doesn't seem interested in sorting it out. 

Whilst using the very easy to navigate EDF energy app to change my tariff noticed that I was in credit by a substantial amount. I used their in app contact feature to request a refund and the following day I received a message from a member of staff named Mandisa saying that they had issued a credit note for the full amount. A similar situation occurred around this time last year and a requested refund was immediate. In summary, the App is a great tool and I have found that the EDF customer service is second to none.

Awful customer service from EDF during and following a gas outage from a team member who calls themself Gloria. Still no resolution to my complaint. Other requests also appear to be being ignored.

Second appointment to fix a faulty gas meter, again no engineer showed up despite being scheduled.

this has been an ongoing saga for 6 months and despite having the energy ombudsman involved and ruling in my favor the issue is still not resolved.

EDF do not care about the customer and the customer service is almost non existent, still billed for estimated gas use and they had the cheek to ask for meter readings and sent out someone from Morrisons data services to read the meter which is laughable.

You cannot call anyone direct or speak to your complain handler which is also poor.

Asked Josh in customer services for his surname as a reference and he would not give me it, just said the call is recorded.

If you are looking for a new energy supplier I would go elsewhere.

Firstly I am completely fed up of complaining and leaving review about edf energy.
And nothing being done about it .
I would again like to leave a review of the shambolic performance of their staff .
DANIEL , HARRY , JONATHAN AND WILL .
They are rude insulting , they constantly bully and harass their customers constantly , and are not fit to do their jobs .
I am constantly getting bombarded with e mails from these 4 people and others about these stupid smart meters even though I have repeatedly told them over and over again that I do not want one .
If I continue to receive these e mails and this amout off abuse , I will be forced to take the matter much , much further.
It needs to stop now.
Also edf needs to take full and strongest discipline against rhses 4 people , with immediate effect.
As bully and harassing customers like this is totally unacceptable and appalling behaviour , will and cannot be tolerated , under any circumstances.
I would also only like someone very , very senior at edf to reply to this asap please as this has gone on far to long now .
So no one from their ridiculous and incompetent and useless and rude and insulting customer service team , will not be contacting me over this , it requires someone more senior at edf energy , to take this more seriously now , it has gone on for far to long now.
I don't want to palmed off and fobbed of anymore , I have had enough now.
This sort of behaviour has to stop now , there is no excuse for it .

I was with my utility and they moved me over to EDF for some reason. I don’t know why, but I’m glad as they did when you call them they are very knowledgeable of the matter you are talking about and the person that is angling your call A very nice people? The recent call I had with them I said to The person I was talking to you treat your customers like Vodafone does and I’ve been with them since 95. The gentleman I didn’t catch his name said that’s nice of you to say the way I look at things today is the prices of things you need good customer care am me personally if I don’t get it, I find someone who gives it but there’s no need with EDF. I shall be staying with them because of the customer care 

A young lady by the name of Sarah assisted me with a complex issue involving my meter reading , and also guided me through the issue that occurred.
She was the most caring young lady . Big shout out to Sarah your empathy was rare
Thank you

These guys closed my account and sent me a final bill after I moved out. 6 months later they were threatening me via email to pay the electric bills of the new tenant at my previous address. I’ve never witnessed such a poorly organised group.

called from 5pm when they close at 6. i was being bounced around but i waited until 6 to hear the agent that was going to tell me they close at 6. i dont know why this company pays customer service staff when they are all absolutely useless

I would rate this company a minus or zero if it was available. I bought a flat in July. We received the key on July 4th, visited the flat two weeks later, and obtained a council tax exemption due to renovations for 6 months. I reached out to EDF (A-6E59C5C9) as an owner and provided them with the relevant information. We informed EDF, but shortly afterward, we received a frightening letter from LCS, the debt company working alongside EDF, with reference number 45665070, requesting payment for March, when the flat was put up for sale and the purchasing process began. We provided all the information they requested. I reached out to EDF, and they advised that I should handle the matter independently. Once again, EDF requested all documents, which I promptly sent along with the seller's name. I observe EDF every week harassing me by sending new bills for an empty flat without applicants; they said the cost is a base charge. Whenever I submitted the meter reading, it indicated a lower amount, but EDF insisted that they rely on their smart reading from the meter. I could not understand if they want a meter and they go and collect the money based on their own smart reader, which I cannot see, why do they ask me to provide the readings? I also provided them with a picture and video record of the reading. . I receive an email every two weeks, which makes me feel sick and harassed by the bills, despite having paid all their charges and switched to Scottish Power. EDF staff do not work weekends; they work until 5 pm, the time I finish work. I should be on the phone, but they close at 5 pm. I will start a complaint with the Energy Ombudsman if EDF and LCS continue to send these harassing emails, despite my having paid and provided all necessary documents to both companies. If my husband and I receive another email or message from EDF or LCS, I will file a case against both companies regarding electricity issues with the Ombudsman and the Legal Ombudsman.

I am on UC and wanted some credit on a gas meter pre- payment card. I don't have / want a SMART pre payment meter, I have the old fashioned type and it is still working well. I spoke to a man called David, who I had spoken to the previous Thursday - again- yesterday a.m. - Monday 10.11.2025. I go to a fairly local shop to get it put on, I asked if I could have £100 , he said he shouldn't really, but he said he would this time. I awaited the allotted 3 hours minimum time to pass and arrived at the shop at approximately 4.15pm . The man at the till did the usual stuff to put the credit on the card, but the transaction was cancelled twice by the system. I went back home, pretty angry, and rang EDF , it turns out , with a message coming back through to the agent I was speaking to , as you can no longer speak to the pre- payment team directly , David could only give me £50 credit, he isn't authorised for any more. Only the actual team could do that! He must have known this, as he told me he had worked for EDF for 16 years and was near to retirement. I was told to get some more credit today, from the shop and they would re-arrange it. However, I am on the priority service list because of my health, and I ended up having issues with my leg, so could not walk the distance to the shop and back. I rang EDF and to be frank, I am not happy with the potential outcome of this. I have put in a complaint, but don't expect it to go anywhere.

A year ago, I purchased a flat, and to my surprise, last month I received a bill from EDF indicating an "uncoverable debt" that supposedly dates back to the previous owners. After receiving the bill I wrote to their customer service, but I received no response.
Today, I just received the same bill again, which is frustrating, stressful and time-wasting for me.
I expected better from a major energy provider.

This company is absolutely shocking. My name has been added to an address I do not live at. I have called them 3 times. I asked to speak to some one higher. Because I don’t have an account I cannot be transferred. I was then hung up on. Do not use this shameful company

I would like to share the experience i commend as the best of the worlds as i got served by Charisse a customer services representative. She potrayed high level of proffesionalism as she walked me tgrough my challenge which i thought was a mountain to climb but alas!! due to her excellent and passion driven drive to customer centric approach i realised i was in good hands of a service respondant who has a zeal for business growth and its sustainable profitable growth through a self driven energy of her work and doing the basics right.
Weldone!!! CHARRISE and keep up your excellent approach to every call you receive and every happy customer like me that passes through your hands.

Moved house and left EDF, in the final months when my contract ran out and I was waiting to move, they increase my bill by over £100 a month and then 8 months after I moved and switched companies, started sending me threatening emails saying I still owed them money and told me I would be getting calls and bills from debt collection agencies. I got more threatening automated emails almost every day even though I got in touch to figure it out. Truly awful company and I’ll avoid them like the plague moving forward.

I am constantly shocked by how poor the service is and how incompetent EDF energy is as a company. How can we trust paying so much to them.

I made a complaint in March, thye didn't reply to that so 8 weeks later in May I went to the financial ombudsman, who were equally unhelpful but agreed the customer service was bad and decided we should be compensated.

28th September the case closed. On 1st October I agreed a payment plan and 8th October made my first payment, which they acknowledged and is reflected on my account.

In 14 October, they reported a default on my credit file. I called and someone said they would speak to complaints and respond to me.
16 October, I got an email to say I missed a payment. Still waiting to hear back about the complaint.

A week later, I asked for an update, the advisor emailed to ask what I wanted to be the outcome and said she would call me. A further week later, she still hasn't called me.

Complaint raised on 26 October. Today, 29 October, I get an email to say the payment plan has been cancelled and I owe the full amount on 14 days.

I cannot belive how bad this has been. Not one thing EDF has gotten right.

I had to raise my complaint via resolved.co.uk, because at leat there is a record. EDF still hasn't acknowledged that complaint yet.

I was with EDF for 2 months when I moved into my new property. I asked for my final bill when I switched to octopus and since then every three months they are asking for ridiculous sums of money with the threat of bailiffs behind them. Do not use this company what so ever they don’t care about customers and just want to get every penny they can whether you owe it or not.

STAY AWAY FROM EDF ENERGY