EDF Energy Reviews 

I’ve had a TERRIBLE experience with EDF for months now. Firstly, I raised the issue that my gas meter was not sending correct readings, to which I was told explicitly by an adviser that there is no issue with the readings, not to worry. I raised this issue on multiple occasions to be told the same thing. Months go by and turns out that as I said, the readings were in fact wrong and EDF are now demanding a significant underpayment for the gas that was being undercharged even though I was told this was not the case multiple times. After a drawn out complaints process, they deemed that a goodwill payment of I think £50 was sufficient. I asked to spread the remaining underpayment over monthly DD payments as I couldn’t afford to pay this as a lump sum. This was agreed at least 3 / 4 months ago and EDF are yet to take a correct DD. I have to get in touch with their terrible customer service team every single month to tell them AGAIN that they have been incapable of setting up the DD for the 18th of the month. I also raised this for October, after being assured that payments are definitely set up correctly now last month. Having received no reply by today the 24th I was shocked to see that the full outstanding amount has in fact been taken by EDF from my account, leaving me with no money to cover essentials such as food until my next payday. Since when was it allowed or agreed that you could just take a sum of money of your choice from my account, on a date of your choice? This completely violates the payment plan we have both agreed on and I suspect that it is going to be a battle to get this resolved, as everything with EDF has been. I honestly can’t wait to never have to communicate with this abysmal company ever again. They have cost me so much stress, worry and frustration and going by the other reviews, are a disgusting company altogether. For transparency, they agreed to write off one of the DD payments that they failed to set up but I would honestly rather just pay monthly than have to take part in this circus and now be left with no money at all.

I would give 0 stars if there was an option
A message came up on my gas meter saying CALL HELP, I called EDF straight away and they stated that as I still had gas they wouldn't come out. They refused to send an engineer despite the fact the machine stated CALL HELP. I asked the adviser if I should call British Gas as the message indicated ab emergency, he said yes and he gave me a number for British Gas (despite the meter belonging to EDF) the number was a premium number and I couldn't get through.
Spoke to customer services on Tuesday , the customer adviser stated that I had to have a smart meter installed, I informed him that I did not want to have a smart meter installed,he said that I didn't have any choice.
On Wednesday I spoke to another adviser and informed him that I had spoken to CAB, who advised that it was not mandatory
that I had to have a snart meter, the customer services adviser agreed that it was not mandatory.
However he still would not send an engineer out unless I agreed to having a snart neter. So I am essentially being told that they will not come out unless I accept a smart meter. So essentially I feel that I am being
held to ransom. This makes me feel so vulnerable to be backed into a corner. I am extremely disappointed, how is it ethical to bully customers into accepting a smart meter.
The adviser also stated that if I lived in another area I would have an option not to have a snart meter, and an engineer would come out to see what the issue was with my meter and repair the fault,and that they could also turn the CALL HELP message off. So on top of feeling bullied I now feel that I am being discriminated against by EDF.
So now my system will turn off. I will have no hot water or heating.
Why are EDF forcing customers to get smart meters. Why are they refusing to even come out and check the meter. I asked for a manager to call me back and he stated he that the engineers refuse to go out to customers if they can't change meters to a smart meter, are they on commission??? Do they get more money or only get paid when they install smart meters ????
So EDF are hapoy to leave customers in a serious situation that could potentially impact their health and wellbeing.
The manager even tried to offer me £50 which I did not accept as it would not resolve the issue.
I feel ignored, unheard, and fobbed off.
I have received an email from the manager, again fobbing me off.
I want EDF to come and do the repair to my meter and not discriminate or try to coerce me into signing up to a snart meter and not threaten to leave me destitute.
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EDF has an appalling customer service. First, my Smart Meter Installation - it took 3 times for the engineer to turn up and finally install it - wasting my time and not turning up twice for the appointment.
EDF constantly requested increase to my direct debit, even in summer - holding on to money on my account.
Finally left them at the end of August to get a better deal from Fuse Energy. We are now the 14th October, I have emailed them twice without response regarding getting my final bill. Now spoken to them on the phone, they still cannot tell me when they will be sending me my final bill. Suspect they are delaying sending it to me as my account is showing several hundred pounds in credit. They also had my serial meter number re-confirmed to them at the end of August but are saying they are awaiting confirmation (we are now mid-October). If I do not get my final bill by the end of the week, I will make a formal complaint against EDF and even take it to OFGEM if necessary. Would NEVER use EDF again.

After recently becoming a new tenant of a property supplied by EDF I did not wish to continue with this supplier and wanted to continue with octopus however EDF blocked this and said there was an outstanding amount, I emailed to them I was paying the last months bill and then I wanted to switch, I then paid by bank transfer they still didnt allow me to switch, I emailed and explained and got a reply saying they needed my details to make an account I said no I dont want an account with you then today I have a man at my door telling me that its EDF meter and they will put it on a prepayment meter if bills unpaid I again told this man I have paid what I owe and if they do a prepayment I will go without electric and I mean it I will, I have been left full of anxiety I am recovering from a mental health breakdown and needed to take extra medication today to try to help me with the worry this company is putting me through

I’ve had an incredibly frustrating experience with EDF Energy Business. What should have been a simple process of moving our business address turned into a two-month ordeal.

It’s impossible to actually speak to anyone from the Business Move Team — they don’t take phone calls, and all communication has to go through emails or web forms that take ages to get a response. Each time I managed to get an update, I was either passed between departments or told that someone would “get back to me,” which never happened on time.

For a company of EDF’s size, it’s shocking how inefficient and inaccessible their business support is. Moving premises is already stressful enough without having to chase an energy provider for weeks on end to do something so basic.

If you value your time and want straightforward communication, I’d strongly suggest looking elsewhere for your business energy needs.

We had an engineer called Richard (Poole area) visit to look at a problem with our gas meter. From the moment I opened the door I found him obnoxious and rude. He told me he needed to come in to look at my electricity meter (the gas meter is outside and he had already looked at it).

I let him in and he proceeded to tell me in a very rude manner that the issue with the gas meter is not their remit. I asked him why he wanted to look at the electricity meter. He said to see why you can't have a smart meter (we have had several engineers look at it and confirm it cannot be fitted due to the location of the meter). I told him to leave as I was alone at home with my daughters and he made me feel very nervous due to his manner.

He did not like being asked to leave and told me he was turning our gas off. I said you can't do that, there's nothing wrong with it and I need it to feed my children. He said yes I can it's the law. I again told him to get out of my property. A little while later two lovely engineers from the gas board turned up. They turned the gas off as requested by the EDF engineer and waited almost an hour for me to return home so they could turn it back on as they said it didn't need to be turned off but that they were required to check the boiler first.

They could not understand why the EDF engineer had incorrectly reported a leak to them. They confirmed there was no leak, it was all safe and turned it back on. I told them that I believed it was a malicious act on his behalf because he didn't like being told to leave my property.

I don't believe he should be employed in a customer facing role, especially one which enables him to access the homes of lone females and vulnerable people.

Minus five stars (if possible). DO NO USE EDF stick with Scottish Power, Eon or Octopus,
The worst Electricty supply company I have dealt with for years and I have accounts with all the big suppliers.
Shockingly unhelpful customer service who just want to read a script or sell you something more. Once your signed up thats it.... they take your money but give you no help.
It took almost 12 months to install smart meters - even after The Ombudsman fined them and told them to do so!
They will not offer an export rate for the solar panels we had installed. Even though thier advertising is full of "get a smart meter" and "We are the green energy company"; all sales and marketing waffle.
No reply no help no service uterly useless. I cant wait to get out of contract with you.
Avoid the hassel go with a company with real customer service that want to help you.
Oh, and several weeks after this review - they even be bothered to say "sorry"

Stay away from this company, they send me bills wrongly for 1 year, hiding fees during all that time; then they email me a £2,670 bill to be paid in 14 days… they are not serious.

Today I called edf because there was a problem with the automated system. I am 76 and suffer from severe anxiety,I was fortunate to be conected to a very compassionate,polite and understanding lady who told me she understood and took my payment, she then apologised twice.This service gives the customer confidence and is the gold standard deserves 5 stars plus.

shocking company. breaching many laws from what i have discovered with their poor practices. reported to ombudsman which truly does not care. total conflict of interest as ombudsman is funded by these companies. forced a SMART meter into my property with the assistance of the police. i am now pursuing lawful remedies

Booked smart meter fitting without consultation. Saying we'll be charged £30 if don't notify them on a phone number. We will not be there but why should we have to call them and spend time sorting?

My meter suddenly stopped working and had a call help message flashing . Called edf at 9.30am , spoke to a lovely lady who was incredibly helpful and she arranged for an emergency engineer . I anticipated a long wait however , the engineer had been to my home and fixed the problem all before 10.30am the same morning !

I was given a fixed amount for my direct debit when I joined to supply my home which I never defaulted for once for 2 years, but they keep increasing the bill almost all the time but I kept paying. I changed to another supplier when they planned to increase it again. I called to pay outstanding bill in instalment and there was an agreement with direct debit set up. I was surprised to see that they've reported that I defaulted with CRA when they had not even started the direct debit. They spoilt my credit score that I've built for the past five years. They're inhuman, selfish and inconsiderate.

Had a ticket with them to come out and fix my smart meter. One year later they've still not done it. Moved to a different supplier now because what's the point. Not like they're the cheapest on the market either.

Absolutely appalling customer service. Spent a year lying to me about a non functioning smart meter and trying to charge me estimated bills at 3000% of actual consumption . I am currently waiting for customer services to answer the phone to arrange a direct debit . 47 minutes so far . Apparently my call is important and the call will be answered shortly . Incompetent beyond belief .

The worst company in my 76 years to deal with

I’ve been a loyal EDF customer for 2 years. They have been calling me non stop harassing me for months beginning me to install a smart meter, I finally got sick of their harassment and caved in and let them install a smart meter. The same week they told me I owe them over £300 in unpaid charges. I researched how much I paid per kwh and found that Octopus energy is more than 15% cheaper so I switched. I told the company I wish to file a complaint in which they ignored my request 3 times. They said we can dispute this matter with the energy ombudsman, then the next week they started sending threating emails saying they were going to take me to court if I don’t pay instantly. They said they will send me a form and escalate my dispute, they said they will log my complaint and send me a letter about it but they are pathological liars. Just look at their reviews online and see how many people they’ve scammed like this. Check octopus energy reviews theyre so much cheaper and better EDF are filthy scammers who will charge yoy too much money snd harass you to install a meter so they can scam you for more money. Switch now!

Horrendous experience from start to finish. Never use this company!

Thinking to upgrade my existing Solar System as a customer of EDF I decided to get in touch with a Solar provider called Contact Solar as recommended by them, this company Contact Solar on my initial enquiry were to give me a price of £4000 being about average for the service I required having had other quotes for this same work, this was all to change when a salesman was to get hold of me to then say, customers in Scotland are charged £1500 extra for this service and the overall cost to me would be £5.500.

When EDF customer service was contacted by me to make a compliant about this company which they endorse? they just fobbed me off and did not want to know about it.

I am seventy eight with a knee replacement I cannot get down to read my meater. Iam 600 pounds in credit I have put in a complain it as been going on now for over a month nothing is being done , I ihave just spent 1 .he 28 mins most of that on hold till they hung up at 6pm. This company is not interested in there customers just getting money of them.