Edgemere Reviews 31

Left a brand new jumping saddle for them to sell for me. When I heard they'd closed I went to get saddle back to be told they no longer had it and the company owner has no idea where it is.

Has this company gone bust? I’ve order a boot bag and paid for it, it said on back order. Still have received it from February.

I sent back some boots that didn’t fit as per their refund policy. However they haven’t refunded my money and no one is responding to my emails. So now I’m £129 down.

Discussing service taken money and no product won't answer messages or customer service tried 4 times nearly 8 weeks waiting now want refined never order from them again they are a rip off .

Really disappointed with the result of my faulty boots.
Bought Ariat boots for £259 and there are 1 month out of the year’s warranty. The zip has broken which is disappointing in itself for an expensive product.
I contacted Edgemere via email and had a quick response saying that they are out of warranty so Edgemere cannot help.
My ask was that they pay for a repair, I was not expecting a refund or replacement. The email was followed up by a phone call as I was not happy to accept that there was nothing the Edgemere could offer.
A voicemail was left for me saying ‘please call Edgemere and we’ll see how we can help you’. Only for me to call back to be offered a repair by a local repair company, but the cost would have to be completely covered by me. I fail to see how this “helps me”? Especially when the repair company is not local to me as I live in the Isle of Wight.
Meanwhile, I’m left with faulty boots with a cost incurred by myself.
So disappointed in the boots and Edgemere. Needless to say I will not be a returning customer, nor will I be recommending Edgemere.

Ordered a pair of boots for my wife at the beginning of May (2 public holidays). After about a week, having not had any notifications about the order, I emailed customer service and received a response from Tom about an hour later. He apologised for the delay (technically it was still within the 3-5 days quoted) and looked in to the order for me. It transpired that the boots were out of stock, and although stock was expected in a couple of days, I was offered an "in stock" alternative at no extra cost. I accepted and these arrived the next day.

Very happy with the level of customer service from this company. Its nice to be able to talk to someone and have them take ownership of the problem and get it resolved.

Will definitely use this company again.

And thanks Tom!

Slight delay on order as had gone out of stock but communication via email was good and when item came back in stock it was sent out and delivered very quickly.
Will definitely shop with them again.

Really really good service, complicated because they didn’t have exactly what I wanted on their website, quick phone call, do the order and we will sort at this end, and deliver by Friday. They sent exactly what I asked for, on time, at a very good price 😊

Knowledgeable helpful and just lovely. Excellent quality as described
Thank you will definitely buy again

Customer care went over and above when I was not happy with the quality of a product I had purchased. Excellent response, understanding of customer concerns. Thank you, especially Tom, who promptly and effectively dealt with my complaint.

Great products and range, great prices, super friendly helpful and knowledgeable staff, super service...simply the best!

Fantastic service as always from the team at Edgemere

Excellent service from the person I dealt with on the phone, I believe it was Molly?

I had ordered an incorrect size and Molly helped me work out exactly what I needed over the phone - Long riding boots can be very tricky!!
Thanks

Having shopped with Edgemere for around 18 months I have experience nothing but exceptional customer service. Professional / prompt and have even taken the time to send me pictures of what is in stock in the shop for surprise presents for my husband. Recently I purchase some jodhpurs from a top equestrian brand which unfortunately turned out faulty after use. I contacted Edgemere in which the item was returned and replaced completely hassle free within 1 week. Shout out to Tom the manager who we have always dealt with who has the very best interpersonal and professional skills. I must also add they are extremely knowledgeable on all equine products and clothing and if unsure will steer you in the right direction for your needs!

Following an issue with my Ariat riding boots 11 months after purchase I contacted Edgemere for help and advice on how to resolve the matter. They were prompt in replying to my request and organised another pair of boots with the minimum fuss and maximum efficiency

Brilliant service and extremely knowledgeable which is a great help! I would highly recommend!

My De Niro Riding boots arrived 2 weeks ago and they're fantastic! These were delivered on time and are extremely well made. Would highly recommend Edgemere!

I could not find my horses equipe bridle any where. Edgemere tracked one down for me and got it to me in just a couple of days. Amazing service and so helpful. Real horsey people who want to help.

Ordered a danish tweed coat recently for my senior dog in the winter months. Had issues with the delivery address as I input the wrong address, the team were really helpful in amending this for me and re sending my order with no extra charge. Product is great and will definitely use the company again!

I have just got an 8 week old puppy and wasn’t sure what exactly I would need. After some Googling it seemed I would have to spend a fortune on everything but the staff at Edgemere helped me select the important products which I was going to need whilst my puppy was young and I must say they were absolutely spot on!! My puppy loves everything and all of the cleaning products they advised me to get are a blessing - highly recommend the team at Edgemere. Thank you all!