Left a brand new jumping saddle for them to sell for me. When I heard they'd closed I went to get saddle back to be told they no longer had it and the company owner has no idea where it is.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Order some brushes. Never arrived. When has hastened was told was out of stock. Pathetic excuses about current situation. Reality is they have no idea what they have in stock; they take your money and... See more
Ordered a danish tweed coat recently for my senior dog in the winter months. Had issues with the delivery address as I input the wrong address, the team were really helpful in amending this for me and... See more
Very unhappy with the customer service of this company and find their adverts misleading. Ordered a product listed as in stock on the 5th April. It is now the 13th May and still my order is not with m... See more
Company details
Written by the company
Edgemere are a leading supplier of Equestrian Supplies Online. We have a huge range of Equestrian Clothing UK including Womens Equestrian Clothing and Mens Equestrian Clothing.
Contact info
Unit 1 a Hampton Industrial Estate, SY14 8LU, Malpas, United Kingdom
- 07890646308
- tom@edgemere.co.uk
- edgemere.co.uk
People also looked at
Amazing company & outstanding customer service
I recently shopped Edgemere's pets collection and since I was getting a puppy for the first time, I had no clue where to start! They helped me pick out which products might be best suited for my dog.
The parcel arrived very promptly and the products are amazing.
Would definitely recommend shopping at Edgemere, for both pet & equine products.
January 31, 2022
Unprompted review
Advertisement
Absolutely fantastic customer services
Absolutely fantastic customer services, spoke to Molly who was extremely helpful couldn’t fault the service at all! Would definitely recommend!
January 31, 2022
Unprompted review
Absolutely fantastic experience…
Absolutely fantastic experience with this company. I needed some help on deciding which boots to buy for my horse and they couldn’t be of more help over the phone. I then placed the order and received it the very next day. Brilliant customer service and top quality products.
January 31, 2022
Unprompted review
fantastic customer experience
fantastic customer experience, love my new pikeur jacket! will be recommending to friends and family!
November 1, 2021
Unprompted review
Advertisement
Fabulous service speedy delivery
Fabulous service and guidance . Product as described speedy delivery. Highly recommend
July 27, 2021
Unprompted review
Ordered some boots over 5 months ago
Ordered some boots over 5 months ago, and now I’m told that they can’t get them, and over the last three weeks, I’ve had nothing but BS about where my refund is, needless to say that I haven’t got it yet - absolute scammers, stay well clear
June 23, 2021
Unprompted review
Very unhappy with the customer service…
Very unhappy with the customer service of this company and find their adverts misleading. Ordered a product listed as in stock on the 5th April. It is now the 13th May and still my order is not with me. After calling the manager did not accept that the advert was misleading and tried to argue with me that I was wrong, even though we are now in May! Shocking, will never purchase from here again and urge others to order with caution.
May 13, 2021
Unprompted review
Items not delivered
Order some brushes. Never arrived. When has hastened was told was out of stock. Pathetic excuses about current situation. Reality is they have no idea what they have in stock; they take your money and then rely on the warehouse to fulfil when they can. Very very poor customer focus and communication. Would recommend not buying from them.
May 10, 2021
Unprompted review
Advertisement
Not informed item wasn't in sock
They took my order for something they did not have in stock. Therefore delivery was delayed. However, they do reply promptly and keep you up-to-date with the progress of your order.
November 12, 2019
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.