When my pants came with a stain they reached out quickly and offered me a refund thank you for this great costumer service
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Edikted, is a Gen-Z-orientated online fashion brand, heavily influenced by pop culture, technology, and style. Our team is focused on delivering you the most coveted styles, from clothing to accessories, inspired by the top streetwear looks, modern-day muses, and runway trends. We believe that everyone deserves access to affordable trend-lead fashion at their fingertips, regardless of shape or size.
Contact info
518 Broadway, 10012, New York, United States
- hello@edikted.com
- edikted.com
Replied to 90% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had a bought a pair of jeans and they…
I had a bought a pair of jeans and they came with some type of stain on it, I reached out and they responded very quickly and I provided pictures of the stain and they offered to full refund me or send me a free replacement and they were overall very quick with responding and very professional

Reply from Edikted
This is my absolute favorite clothing…
This is my absolute favorite clothing store. Everyone on customer service is so helpful!

Reply from Edikted
Great quality
Great quality, fast shipping and wide selection. I purchase your products for my girlfriend. We are in our early sixties, very active and young at heart. Your clothes allow her to look very fashionable without looking like she’s trying to be a teenager. The compliments she receives are amazing and she is always quick to tell her friends about edikted. We are both 100 percent pleased with your products and company.

Reply from Edikted
First time of ordering the items came…
First time of ordering the items came perfectly wrapped and the customer service very responsive in my return enquiry a great experience and even better got may items in the sale ! A great online shopping experience

Reply from Edikted
emailed me back very quickly and gave…
emailed me back very quickly and gave me a good response would recommend

Reply from Edikted
Exquisite and hasty customer service.
Exquisite and hasty customer service.
Purchase and exchange process were direct.
Great experience with support representative Jessica as well as Sharon.

Reply from Edikted
I love the sweats and also got a dress…
I love the sweats and also got a dress recently that was perfect too. I did have to reach out to customer service about one of my hoodies and they were very helpful and sent a new one for free. Very happy with this company overall.

Reply from Edikted
Fabulous customer service
The edikted team was fabulous at responding to my email in a timely manner with clear instructions on the next steps for my questions! Love this brand!

Reply from Edikted
Excellent customer service
Excellent customer service! I reached out and within no time, they answered very quickly! I asked them a question and they answered with a step by step process and giving me several alternatives. I really appreciated the help that they provided!

Reply from Edikted
Great customer service
Edikted customer service was quick and extremely helpful when I had a problem with tracking my order. It was a misunderstanding, but they got back to me right away and solved my problem.

Reply from Edikted
It took a day to fix the issue
It took a day to fix the issue. Thank you. I love my cardigan

Reply from Edikted
I love Edikted
Emma, Madison and Sharon were such great help, they let me know that there's a spring sale going on, because of that I got to buy some amazing clothes with great quality. I will definitely be shopping here again!

Reply from Edikted
Perfection!
The clothes are phenomenal! I am obsessed with every look I can create with them.

Reply from Edikted
Collaborating with edikted was amazing
Collaborating with edikted was amazing. I had so much fun making videos and giving my followers their discount codes they all loved it and I hope to get more soon!!

Reply from Edikted
When I received my package and opened…
When I received my package and opened the clothes, everything was soaking wet. So I took a picture and a video and emailed edikted about the issue. They responded quickly, and told me I was able to keep the clothes due to the unfortunate events, and said I was able to refund my money or get sent brand new items. I was happy with their customer service, as a first time buyer.

Reply from Edikted
They responded almost immediately
They responded almost immediately, with care and understanding. Thankyou madison!

Reply from Edikted
Prompt customer service
I appreciate how quick they are to respond to emails. I had a mix up with not receiving a confirmation email and after a lot of back and forth, they did find our order and rectified our situation promptly. Customer service does still exist! My daughter loves their clothes and we haven't had to return anything - and we have made quite a few orders! True to size and great style.

Reply from Edikted
What made my experience great was that…
What made my experience great was that there was exceptional customer service after an “oopsies”. My package was accidentally delivered to the wrong address and Jessica helped me figure out a way to get another package sent over. She was timely and very helpful! Thanks again to the team who helped

Reply from Edikted
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







