The day they were meant to deliver the driver said he couldn't find where (though a quick google maps search would have solved the issue in seconds). They didn't bother to call. When contacted they... See more
Company replied
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See what reviewers are saying
i'll write in english since i only saw italian reviews. We couldn't find all we wanted on the online store so we contacted the customer service. They completed our order with the parts we wanted AND a... See more
Excellent service, rapid response, immediate confirmation of order and dispatch.Great customer service and fantastic pricing Highly recommended.THANK YOU SO MUCH ^O^
Very good service and quick reply at e-mails. Inmidiate shipping so Within a week my order was dilivered at my home adress. Adriaan, Paesi Bassi.
Company details
- Building Materials Supplier
- also in
- Bathroom Supply Store
- Cleaning Products Supplier
- Paint Store
- Safety and Work Wear Store
- Tool Store
Written by the company
Ediliamo: il negozio online per edilizia, ristrutturazioni e fai da te. Un punto di riferimento online per imprese, artigiani, professionisti del settore e appassionati di fai da te. Con un catalogo di oltre 10.000 prodotti, Ediliamo ti aiuta a trovare tutto ciò che serve per costruire, ristrutturare, rifinire e migliorare ogni ambiente, con prezzi chiari, pagamenti sicuri e spedizioni rapide.
Contact info
Via Dei Mestieri 41, 75100, Matera, Italy
- 3486637136
- info@ediliamo.com
- www.ediliamo.com
3.9
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 22% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Delivery disaster
The day they were meant to deliver the driver said he couldn't find where (though a quick google maps search would have solved the issue in seconds). They didn't bother to call. When contacted they indicated that the item will be delivered 5 days later, when it would have been too late. Even though we instructed them to not deliver and offer a refund they still delivered the item to a person who has nothing to do with us and are now saying that this was accepted.
By way of reply you indicated that delivery was going to be done the Tuesday after and not the day after by the time it would have been too late. Only than I asked if i can change the delivery address in which you replied that the choice is to drive an hour away and collect it myself...nonetheless you are not helpful and decided to do the delivery anyway after I clearly instructed not to do it ending up in and EUR80 loss because of your inaction. Anyway, I won't be wasting more of my and your time on the matter here, but you will hear (or won't hear anymore) from my company!
April 2, 2026
Unprompted review
Reply from Ediliamo.com
Dear Customer,
I'm sorry to read this review, but I feel compelled to respond because what you wrote isn't true.
You placed your order on April 1st, and on April 2nd, the shipment was already on its way, but it was held up because you didn't provide the complete address.
After you contacted Ediliamo via WhatsApp, we pointed out that it's not enough to write the company name; you need to specify the full address, including street and house number.
We finally got the address from you and were able to reschedule the delivery for the next day, but... you immediately changed your mind and requested delivery to another location, and in the meantime, the courier delivered (April 8th).
It should be noted that Easter holidays occurred in the meantime.
Therefore, you can't hold Ediliamo or the courier entirely responsible if you don't even know that the delivery address is required.
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Professionali e disponibili
November 27, 2023
Ok merce perfetta!
October 28, 2023
Il top del top
December 28, 2022
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Super fast and best price👍
August 1, 2022
Veloci ed efficienti!
December 21, 2021
DISPONIBILITA' E VELOCITA
December 10, 2021
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I have received my parcel
I have received my parcel, and everything it's ok, only delivery took bit longer than expected, but this is good trustful side.
Grzegorz.
October 20, 2021
Veloci ed efficienti
October 6, 2021
Highly recommended retailer
Great product choice, competitive price, and excellent customer service!
September 17, 2021
No delivery after 1 week since the…
No delivery after 1 week since the order on the website with 20€ cost for delivery "fissa" ... after 1 week nothink, not material, not email
September 13, 2021
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Very good service and quick reply at…
Very good service and quick reply at e-mails. Inmidiate shipping so
Within a week my order was dilivered at my home adress.
Adriaan, Paesi Bassi.
September 9, 2021
Bravi ed efficienti !
April 15, 2021
Come descritto
March 22, 2021
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