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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the products, citing poor quality, incorrect materials, and items that did not match descriptions. People frequently reported issues with their orders, including non-delivery, incomplete shipments, and items arriving much later than expected. The delivery service was often criticized for being slow, lacking updates, and originating from China, which was not always clearly communicated. Reviewers also found the return policy to be problematic, with difficulties in initiating returns, high costs for shipping items back to China, and challenges in obtaining refunds. Some customers also mentioned a lack of responsive customer service when attempting to resolve these issues.

What people talk about most

Product

Clients share negative opinions on product quality, with many reporting items arriving cheaply made,... See more

Quality

Customers consistently express disappointment with product quality, citing issues such as boots being too... See more

Order

Customers consistently express dissatisfaction with their orders, frequently reporting that items purchased... See more

Delivery service

Users describe negative interactions with delivery service, with many reporting significant delays, often... See more

Return policy

People report negative experiences with the return policy, often citing difficulties and high costs... See more

Reviews shaping this summary

Rated 1 out of 5 stars

L'ordine effettuato il 6 aprile dopo un mese non è stato consegnato correttamente. Non è mai arrivato al mio indirizzo. Ho scritto molte mail senza risposta. Pessimo servizio. The order placed on A... See more

Rated 1 out of 5 stars

Ordered a suede jacket... arrived much later than the estimated date. This resulted in not being there for Christmas as it shipped from China.... not from within the UK as was implied by the website... See more

Rated 1 out of 5 stars

I returned the Medium Everyday Bag due to size and quality issue. The Edyisa customer service (help email address) replied on the return address. I spent my own money to ship the bag back to China. 5... See more

Rated 1 out of 5 stars

I ordered a top in April and received a purchasing and shipping confirmation, but my order never arrived in Germany. After countless emails asking if they could assist me in checking where my order... See more


1.2

Bad

TrustScore 1 out of 5

131 reviews

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Rated 1 out of 5 stars

Wish I could give a 0.

Wish I could give a 0.
It’s a complete SCAM, do not buy anything there.
I bought a coat, 3 weeks later - a cheap copy of it arrives from China. The company does not take any responsibility and doesn’t reply no matter how many times you chase.
Just stay away who still can and I’m sorry for everyone affected.

November 30, 2024
Unprompted review
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Rated 1 out of 5 stars

Never got refund

I ordered a jacket that looked so cheap when it arrived. I set up the return and paid for it myself - €25 out of pocket. I never got my return paid back to me so I lost €100 with this sham company. I will take it up with my bank. DO NOT SHOO HERE.

February 1, 2025
Unprompted review
Rated 1 out of 5 stars

Fraudulent.

1 - because zero is not an option.
Ordered a £60.00 jacket - never arrived. Reached out several times. First response said it was shipping issues. After that, there was never a response.
Tried to contact on instagram. No response. Tried to comment on a photo - turned their comments off.
Do. Not. Buy.

November 6, 2024
Unprompted review
Rated 1 out of 5 stars

This company is fraudulent

This company is fraudulent. Do not shop from this company.
I did not receive my item, no response from the company and when I raised a claim through my bank the company provided false shipping evidence. I will be reporting the company to Action Fraud.

January 26, 2025
Unprompted review
Rated 1 out of 5 stars

I leave one star because it is not…

I leave one star because it is not possible to leave zero. It is a scam! Don’t buy from this company. I gave my money, never Received the product and I’m asking to have full refund but cs doesn’t act on it. Also extremely unprofessional. Please you all, flag this website as scam.

January 1, 2025
Unprompted review
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Rated 1 out of 5 stars

This do not buy anything from this…

This do not buy anything from this store. What they advertise is not what you receive. Cheap quality and you have to return to china. The company is register under a false name. Their company is under the company name Neve London Ltd. Company number 15341386 and their address is an off-licence in Liverpool.

December 1, 2024
Unprompted review
Rated 1 out of 5 stars

Do not shop from this shop!

Do not shop from this shop!! Very cheap quality clothing, I bought a coat and returned it as I wasn’t happy with its quality. When I emailed them to inform them I would like to return it they told me their London storage was unavailable and I had to return it to China. I paid the return cost at the end of November to the address they provided and I still haven’t heard anything back. No return issued and zero communication. AVOID!!’n

November 28, 2024
Unprompted review
Rated 1 out of 5 stars

Please do not purchase

Please do not purchase from this company. I placed order super excited to get as it looked like a great bag (via Instagram). When I receieved the bag it was damaged on the front opening flap, there was a heavy indent on both sides of the flap due to the way it had been packed. It's a very obvious flaw. I emailed them 4 times and no reply at all. I have since tried to fix myself with applying heat etc and the indents are too deep so there is no way to fix the bag. I am super disappointed as I paid almost $300 for the bag. Wish I had of seen the reviews before I purchased.

December 19, 2024
Unprompted review
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Rated 1 out of 5 stars

DO NOT BUY FROM THIS WEBSITE

DO NOT BUY FROM THIS WEBSITE. I wanted to return my items and they told me their UK office is closed and that I would have to send to China. I looked for their Chinese address and they have not responded. Also the jackets are nothing like the pictures.

December 9, 2024
Unprompted review
Rated 1 out of 5 stars

If I could give this company zero stars I would

If I could give this company zero stars I would. The coat looks nothing like the images, the material is cheap and it's a terrible fit. I requested a refund to be told that "UK storage is currently shut down" which means returns can only be sent to China at the cost of the buyer, or you can receive a 30% refund. This information is deliberately concealed on the website and so it appears you can return items easily and quickly. I have requested a refund and despite being assured that it has been sent unsurprisingly it hasn't arrived. Do not buy from this company.

December 18, 2024
Unprompted review
Rated 1 out of 5 stars

Ordered the suede coat

Ordered the suede coat. Totally different quality to the one advertised. Contacted and they offered 50% refund or to ship back to China (despite their website saying London based) at my own cost. Decided not to chance returning, paying postage and then not getting a refund anyway and opted for the partial refund. A confirmation email was received to say this was processed and would take 5-7 days. Never received the refund and now do not get a reply. AVOID!!!!

December 26, 2024
Unprompted review
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Rated 1 out of 5 stars

SCAM

SCAM! do not buy from this company!
100% scam, they steal and use pictures from influencers and claim that the product they are wearing is theirs!
Scam scam scam. Double check everything. Just DONT trust!

December 14, 2024
Unprompted review
Rated 2 out of 5 stars

I received two options receive a 30% off refund or ship to their China address

I purchased the suede bag and the blazer. I purchased the brown blazer but the color I received was incorrect camel which did not fit or look like the photos or reviews online. The bag however, was actually cute and looked like the photos so I don’t mind keeping it the only thing is that it has a smell to it. I did message them about the blazer and they didn’t reply for a week so I had a feeling something was wrong. After looking at the reviews I realized I should have ordered from a better company. After a while I finally received a response and they gave me the same story as well except they also gave me the option to receive a 30% refund or return to their China address. This time I responded with asking for their China address. Had I known they were coming from China I also would not have ordered. Anyway, here’s the address and info for their china location for anyone who wants to try and send it back. I’m afraid that even if I return, it will somehow get lost and I will never get my money back after paying for shipping too.

Return Address:

• Room: 702, 7th Floor, Building 1, Lihao Digital Industrial Park

• Town: Fenggang Town

• City: Dongguan City

• Province: Guangdong Province

• Postal Code: 523686

• Country: China

• Attention to: KUAYANGYUNLIAN

• Contact Number: +86 15914182747

December 9, 2024
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY. ALL BAD

First of all, on their website they say they are in London and that is a lie. It is all from China. I ordered a blazer that they said was suede and it is made of maritime material. It is polyester. I want to return it and they tell me that I have to send it to China, that the offices in London are closed. LIE, THEY DO NOT EXIST. That I have to pay the shipping to China when I supposedly ordered it from London. It is all a bit of a scam and the quality is infinitely poor. DO NOT BUY!!!
They also said that shipping took between 5 and 7 days less and it took me almost 20. Obviously it didn't come from London as they claim.
On Instagram, comments are disabled.

December 6, 2024
Unprompted review
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Rated 1 out of 5 stars

DONT ORDER!!!

I ordered a suède coat but it was totally different from what Ive ordered, it didn't even come close to the item they had online. They don't respond to my messages to return. Money totally wasted. I see that they've done this to more people. How can we report this business and make sure other people aren't affected?⁰

December 5, 2024
Unprompted review
Rated 1 out of 5 stars

Stay clear of this website

Stay clear of this website, total scam. Your items will look nothing like they do on the website, and you have to pay to ship back to China for anything you don't want. I would say you get what you pay for, but they're not that cheap and the stuff is still garbage.

December 5, 2024
Unprompted review
Rated 1 out of 5 stars

A fraud

A fraud! The jacket is not even close to pictures and when I asked to return they gave me an address in China and return on my own expenses!
be careful, it's waste of money

November 14, 2024
Unprompted review

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