I bought a PPV fan. It was an excellent price and the technical support and customer service was top notch when helping me fault find and ship a replacement out to me the next day. The fan it’s had be... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great experience , usually use another retailer but with Efans quick response and help as our first choice was obsolete . we placed the order with no regrets. 400mm fan received , installed and will u... See more
Company replied
I chose eFans to purchase my PIV fan as they came highly recommended! My PIV arrived promptly, but unfortunately it got slightly damaged in transit with the courier. I took photographs as proo... See more
Company replied
Good price and quick delivery of my initial purchase. However, it is their customer focused response to that unit failing, several months later, that stands out. A replacement was sent out the sam... See more
Company replied
Company details
Written by the company
We are the online store for ventilation & heating equipment. Free UK delivery, free expert advice and great deals on the best range of fans, air terminals & heat recovery units.
Contact info
United Kingdom
- 0161 818 2050
- hello@efans.co.uk
- efans.co.uk
4.8
Excellent
342 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Compact pozidry pro PIV is great and really help with humidity and damp problems
After researching how I could eradicate or at least help with my damp and mould problem in my property I came across the PIV vent. I found efans online as a supplier of the vent I needed, the pozidry compact pro..Before purchasing I called them and spoke to someone in the technical department and explained my problem and they confirmed this vent would help. I purchased to install myself which was fairly straight forward for me. I’m a heating engineer and used to drilling core holes and also electrics. I did however struggle with the commissioning of the unit, but a quick call back to efans tech department and with their help it was up and running in no time. I’m not just saying it but this fan has changed mine and my families life as within a few days our humidity levels dropped from late 60s sometimes up to 80 down to 40-50 max across the whole of my property. We live in a ground floor maisonette. We have no more wet windows and no mould growth which we was consistently having to clean. The fan has been installed for 10 months now, I’ve changed the filter once so far as I noticed levels starting to creep up, I also check and clean the fly vent on the outside grill regularly. All in a great bit of kit so far. Can not recommend enough.
November 3, 2023
Unprompted review
Good website
Good website, easy to use and very quick turnaround on orders.
November 2, 2023
Unprompted review
So good I bought three for the house…
So good I bought three for the house and three for work.
Best fans I’ve ever bought.
November 2, 2023
Unprompted review
Quick delivery
Quick delivery. Item as received as expected. Hassle free purchase, thanks.
February 16, 2023
Unprompted review
great product and service
product was exactly as required and delivered on time
November 10, 2022
Unprompted review
Amazingly quick delivery
October 29, 2023
Unprompted review
Fast service
Fast service. Problem with delivery sorted within 48 hours. Would recommend.
October 23, 2023
A great price and delivered exactly…
A great price and delivered exactly what I ordered in absolutely no time at all!
October 20, 2023
Highly recommend
Highly recommend. Extremely competitive prices with reasonable delivery charges. Shipment progress fully tracked and updated. Products extremely well packaged and environmentally friendly packaging.
October 19, 2023
Fantastic service delivered next day…
Fantastic service delivered next day and price was lowest i could find beating some by 50%
October 16, 2023
great service
October 4, 2023
very helpful over the phone and if…
very helpful over the phone and if there is a problem they will contact you
October 2, 2023
easily negotiated web site and ordering…
easily negotiated web site and ordering was simple
September 21, 2023
Part ordered and delivered with no fuss…
Part ordered and delivered with no fuss at all.
September 21, 2023
Speedy delivery at a good price
Delivery was very speedy. Price was very competitive
September 4, 2023
Good service at a very competitive price
September 2, 2023
very fast delivery and a helpful driver
August 16, 2023
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.