eFans Direct Reviews 339

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, often highlighting its effectiveness and excellent value. The delivery service is frequently described as prompt and efficient, with many appreciating receiving their orders on time and well-packaged. The overall service and the helpfulness of the staff, particularly in customer service interactions, are also highly commended. Reviewers are particularly impressed with the responsiveness and support from the customer service team, noting their understanding and willingness to go the extra mile, even in cases of damaged goods or incorrect orders. The ease of ordering and the helpful advice provided by knowledgeable staff further contribute to a positive customer experience.

What people talk about most

Product

Clients share positive opinions on product. Many customers are happy with their purchases, finding the... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the fast and... See more

Service

People report positive experiences with service. Customers consistently praise the excellent customer... See more

Staff

Customers had positive experiences with staff. Reviewers frequently praise the helpfulness and expertise of... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Customer service makes this experience 5 out of 5. Dealt with a lady called Natalie that went the extra mile finding out everything we needed with a ventilation system and kept her awesome attitude... See more

Rated 5 out of 5 stars

Good price and quick delivery of my initial purchase. However, it is their customer focused response to that unit failing, several months later, that stands out. A replacement was sent out the sam... See more

Company replied

Rated 5 out of 5 stars

I bought a PPV fan. It was an excellent price and the technical support and customer service was top notch when helping me fault find and ship a replacement out to me the next day. The fan it’s had be... See more

Company replied

Rated 5 out of 5 stars

Great experience , usually use another retailer but with Efans quick response and help as our first choice was obsolete . we placed the order with no regrets. 400mm fan received , installed and will u... See more

Company replied


Company details

  1. Ventilating Equipment Manufacturer
  2. Equipment Supplier

Written by the company

We are the online store for ventilation & heating equipment. Free UK delivery, free expert advice and great deals on the best range of fans, air terminals & heat recovery units.


Contact info

4.8

Excellent

TrustScore 5 out of 5

339 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Always quick to react to Orders and…

Always quick to react to Orders and have recently solved an issue we had - efficiently and with no fuss.

We would recommend Efans to anyone that want quick, efficient and trustworthy service.

February 3, 2025
Unprompted review
eFans Direct logo

Reply from eFans Direct

Hey Lisa,

Thank you for your wonderful review! We’re so pleased we could resolve your issue quickly and hassle-free. Your recommendation means a lot to us, and we truly appreciate your support! Looking forward to helping you again in the future.

Thanks
Natalie

Rated 5 out of 5 stars

We have been using efans for the past…

We have been using efans for the past couple of years supplying us with all our pivs wall mount and loft and they’re always delivered on time. Great company we won’t use anyone else.

January 29, 2025
Unprompted review
eFans Direct logo

Reply from eFans Direct

Hey Nick,

It's always a pleasure working with you guys. We'll keep trying our best to keep on delivering on time!

Thanks
Natalie

Rated 5 out of 5 stars

A great fan of Efans direct I bought a…

A great fan of Efans direct I bought a vent axis PIV vent and the mould and moisture in my house is completely gone we no longer have mould the house functions better with minimal central heating and we have already started to save on our bills for using less energy, I was sceptical at first of this tech but now I get it had changed our house and made winter not such a fright anymore, this system is great if your suffering from mould get one,

I can fault Efans direct they sent it quickly well packed and tracked fantastic choice and had what I wanted in stock, great seller and easy to buy and get what you needed. 5 stars all the way

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

Job Done

They had what I wanted in stock. I ordered it . The price was right. It arrived quickly and all as promised. Job done.

November 27, 2024
Rated 5 out of 5 stars

Just what we needed

Had a query about a product so called up. They called me back with an answer within 20mins, I went ahead and ordered, product arrived swiftly! Great!

October 15, 2024
Rated 5 out of 5 stars

Great product that does what it says on the tin!

Easy to order! Competitively priced! Delivered quickly! Easy to fit (Even for an amateur)! And best of all, does the job it was designed for! House feels fresher, no condensation, no mould and seems to have stabilised the temperature in the house although this might just be a coincidence as it’s early days? Very happy with my PIV and will be fitting one in the near future in my daughters house 😃😃😃😎

October 16, 2024
Rated 5 out of 5 stars

I originally sent an email and followed…

I originally sent an email and followed with a phone call. I spoke to Geoff and he was very helpful. He requested more photos and subsequently contacted the supplier to manufacture the filters I needed. He communicated with me the entire time and eventually I received the orders earlier than expected. Very pleased with the service.

August 21, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent product ranged with top customer service

I recently had an amazing experience with eFans.

Their website offers a fantastic range of products with plenty of options to choose from, making it easy to find exactly what I needed. The order was shipped incredibly fast, and my order arrived in perfect condition, two days after I placed it but that is not the reason for my review.

What really stood out and what made me write this review is their outstanding customer support. One of the fans I ordered stopped working (16 months after I placed the order), and they handled the situation with such professionalism and care. Their team was quick to respond, incredibly helpful, and resolved the issue without any hassle. It's rare to find a company that goes above and beyond like eFans does. I'll definitely be a returning customer and highly recommend them to anyone looking for quality products and exceptional service!

July 1, 2024
Unprompted review

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