eForms Reviews 3,694

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 504 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease of use of the website and the forms, making it simple to find, complete, and download necessary documents. Many people praise the excellent customer service, noting the staff's helpfulness, responsiveness, and professionalism in assisting with various issues. The overall service is often described as efficient and valuable, saving users time and effort. However, some customers also noted issues with services advertised as "free" leading to unexpected charges and frustration. A few other people also felt that certain forms lacked necessary fields or were not legally accurate for their specific state, requiring them to seek alternative services.

What people talk about most

User experience

Consumers find the user experience to be positive, highlighting the ease of use and user-friendly design.... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising its responsiveness,... See more

Service

People report positive experiences with service. Many customers praise the service for its efficiency,... See more

Staff

Clients share positive opinions on staff, consistently praising their professionalism, helpfulness, and... See more

Website

Customers consistently note positive experiences with the website, praising its ease of navigation and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The customer rep, Brendan, was responsive to my request even though I submitted it after hours. The templates make it easier to use legal forms. Moreover, the forms are downloadable in three form... See more

Company replied

Rated 5 out of 5 stars

I signed up as a leap of faith thinking that if I gave my cc info they would not honor the cancelation policy within 7 days and continue to charge my card. To my amazement, they canceled my policy rig... See more

Company replied

Rated 5 out of 5 stars

I used the 7 day free access to POA forms on behalf of my sister, Donna Domizio for whom I am POA. The account is in her name. I relied on the advide of customer service since I had some difficulty... See more

Company replied

Rated 5 out of 5 stars

I run a small nonprofit and needed a rental agreement form. Eforms had just what I needed. After completing my transaction I had a billing question and called. CJ answered swiftly and was able to clar... See more

Company replied


Company details

  1. #51 of 88 best companies in Legal Services

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Ease if use

eForms was very easy to use and when I called to cancelled, they were very nice and quick with that

May 5, 2026
eForms logo

Reply from eForms

Thank you for sharing your experience, Alice. We’re pleased to hear that you found eForms easy to use and that our support team was able to assist you promptly and courteously with your cancellation request.

We appreciate you taking the time to leave your feedback.

Rated 5 out of 5 stars

VERY GOOD

VERY GOOD
VERY HELP FULL
WELL KNOWLEDGE

May 5, 2026
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Reply from eForms

Thank you for leaving a 5-star review, Ike! We hope to serve you again in the future.

Rated 5 out of 5 stars

You make it very easy for me to you…

You make it very easy for me to you fill out my own forms without having to pay Attorney to do it. Thank you so much.

May 5, 2026
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Reply from eForms

We’re glad to hear that our platform made it easier for you to complete your own forms without the added expense of hiring an attorney. We appreciate your 5-star feedback!

Rated 5 out of 5 stars

great service contacted support and had…

great service contacted support and had a quick response very haapy would definetely recomend

May 5, 2026
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Reply from eForms

We’re happy to hear that, Nelson! Thank you for sharing your experience with our forms. Let us know if we can assist you further.

Rated 1 out of 5 stars

Wouldn't work

Nothing worked period.....

May 4, 2026
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Reply from eForms

We are sorry to hear that you initially experienced difficulties while using our service. However, our records indicate that after contacting our customer support team, we were able to work directly with you to resolve the matter.

We take customer concerns seriously and strive to provide timely assistance whenever issues arise. Our support team remains available to help users navigate technical questions or service-related concerns to ensure a positive experience.

As the issue was addressed and resolved through our support process, we respectfully believe this review may not accurately reflect the final outcome of your experience with our service.

Rated 5 out of 5 stars

Great experience

Found the resources I needed to complete the tasks. The guided system was easy to use. Customer service was responsive, friendly, and professional.

May 1, 2026
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Reply from eForms

We appreciate your kind feedback, SG. It’s great to hear that you were able to find the resources you needed and that your experience with our system and support team met your expectations. We’re always here to help.

Rated 3 out of 5 stars

The site was easy to use but…

The site was easy to use but unfortunately, the form didn't address my needs.

April 29, 2026
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Reply from eForms

Thank you for leaving your honest feedback, Juste. We hope we can serve you better in the future and appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

good

good good good

April 25, 2026
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Reply from eForms

Thank you for leaving us a great review, Roger! We thank you for being an eForms customer.

Rated 5 out of 5 stars

It’s really good

It’s really good

May 1, 2026
Unprompted review
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Reply from eForms

Thank you for your feedback, Annie! We’re glad to hear you’re having a great experience and appreciate you taking the time to share that.

Rated 1 out of 5 stars

after years of paying I cant edit an…

after years of paying I cant edit an old lease and get a free printout

April 30, 2026
Unprompted review
eForms logo

Reply from eForms

Contrary to the reviewer’s claim, we provide our forms completely free as blank templates, with no account registration or billing information required. Each form is available in compliance with the respective state’s standards and can be downloaded in Adobe PDF, Microsoft Word, or ODT format directly from the form’s webpage on our site. Users can access and download these templates free of charge at any time without creating an account or submitting payment information.

If a customer chooses to use our optional form-filling software rather than downloading the free blank form template, that upgraded service is offered through a premium plan. All pricing details are clearly disclosed in our Terms of Use, presented again prior to checkout, and fully displayed on our pricing page for complete transparency. Customers also retain the ability to obtain their forms free of charge, even after using our premium services, as our Monthly Subscription Plan includes a no-obligation 7-day free trial for new subscribers.

Additionally, we are unable to verify that this individual actually used our services, and the statements made in the review do not accurately reflect our offerings or the typical customer experience. For these reasons, we respectfully request that the review be removed.

Rated 5 out of 5 stars

Your Rep,Sabastian

Your Rep,Sabastian, was very professional and helpful. He was very patient with us as very senior citizens. He certainly represented 'e-forms' very well.
Thank You.

April 29, 2026
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Reply from eForms

Thank you for your kind feedback. We’re delighted to hear that Sebastian provided such professional, patient, and helpful support. We take great pride in delivering a positive experience for all our customers, and your comments will be shared with him.

Rated 5 out of 5 stars

Good document

Good document, easy to create.

April 30, 2026
Unprompted review
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Reply from eForms

Thank you for your review, Craig! We’re pleased to know the document creation process was straightforward and met your needs.

Rated 5 out of 5 stars

Easy to fill out

April 29, 2026
Unprompted review
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Reply from eForms

Thank you for your message! We’re grateful for your message and pleased to hear everything was easy to navigate. We appreciate your trust in eForms.

Rated 5 out of 5 stars

Brilliant..OUTSTANDING..SIMPLE!

The experience was great!! Also, it's was quick and simple..I like simple. 🤸🏽‍♀️Thanks!!!

April 27, 2026
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Reply from eForms

Thank you, Leveta! We’re happy to hear you had a great experience and that everything was quick and easy to use. We appreciate you taking the time to share your feedback.

Rated 4 out of 5 stars

It was great and customer service was…

It was great and customer service was even better

April 27, 2026
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Reply from eForms

Thank you, Michelle! We value your feedback and would love to hear more about your experience if you have additional thoughts on your experience with eForms.

Rated 5 out of 5 stars

Easy to use with great directions.

Easy to use with great directions.

April 27, 2026
eForms logo

Reply from eForms

We appreciate you leaving us 5 stars, Marilyn! We’re pleased to know eForms provided a smooth experience with clear, easy-to-follow guidance. Thank you for being our customer.

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