eharmony Canada Reviews 

262
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the platform's ability to provide information that can lead to self-discovery and meaningful connections, with some finding the process of meeting compatible partners to evolve naturally. Reviewers often describe the website as clean, well-organized, and easy to navigate, even for newcomers, and many are impressed with the thoughtful and aligned matches provided. The service is frequently seen as professional, offering an extensive questionnaire that helps in understanding personalities and connecting with honest individuals. However, some people were dissatisfied with the subscription costs, describing them as high and feeling that charges were unclear. There are also concerns about the low number of active members and profiles lacking pictures or detailed information, which can make finding suitable matches challenging. Additionally, some users reported difficulties with the user experience, such as conversations not appearing in the correct section or issues with accidental deletions of contacts.

What people talk about most

User experience

Consumers find the user experience to be ambiguous, with many praising the ease of signing up, navigating the... See more

Website

Users describe ambiguous interactions with the website, with some finding it easy to sign up and navigate,... See more

Subscription

People report negative experiences with subscriptions, often citing issues with unexpected charges and... See more

Service

Customers had ambiguous experiences with service, with some reporting satisfaction and finding many matches,... See more

Price

Customers consistently note negative experiences with price, describing it as very expensive and a "money... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I like that people are here to find a serious relationship. I also like it when eHarmony emails me informing me that they have removed someone for reasons they went against policies. I also appreciate... See more

Rated 4 out of 5 stars

I am new here, and I have not really made a chat yet. I am glad I was able to download my photos. Your personality profile analysis is very good. It serves information that can create possibility of... See more

Rated 4 out of 5 stars

I like seeing the photos so I wonder why some guys don't post any at all? Do you tell them they have more chance of success with art least one pic? I wish it was easier to access my sent likes &... See more

Rated 4 out of 5 stars

Excellent profile management. Payments only debited to my account monthly; eg. Match took a 2 year payment all as once, I felt like I was being robbed.


3.7

Average

TrustScore 3.5 out of 5

262 reviews

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No history of asking for reviews

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3.7

All reviews

(262)

91 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Three good men.

Three good men showed interest in my profile on Day 1. That felt pretty good. I am now in Day 2 and finding only one of them lives in Ontario, while I am taking a break from traveling. So, I guess in future I will check domicile more closely, but it was nice to chat with them. I'm so glad I rejoined. I have been missing male attention.

November 17, 2024
Unprompted review
Rated 1 out of 5 stars

Absolute waste of money

Absolute waste of money ! I tried to cancel my membership after only a few weeks of joining (wasn't getting enough matches - sometimes not even 1 a day). We have no control (cannot search for matches). After I requested for my membership to be cancelled they threatened debt collectors - so I'm committed to paying every month until April 2025.

I haven't connected/met up with 1 person in 6 months.

April 10, 2024
Unprompted review
Rated 4 out of 5 stars

Awakening

Meeting people i lost my husband 3 1/2 years ago we were married for 44 years. I sort of closed myself off from people built a wall around myself to keep people out. I’m starting to speak to people again and it feels good. I’ve met a few and chatted with a few and deleted a few but thank you. I’m glad you are here cause I’m starting to be me again so thank you.

November 1, 2024
Unprompted review
Rated 1 out of 5 stars

Watch out for this site - they're a predatory company

Watch out for this site - they're a predatory company that is only interested in milking customers. The sign-up page is designed so that customers unwittingly end up committing to a full year - almost $1,000, and have a hidden automatic renewal. They then come after you, threatening debt collectors if one does does not cancel 24 hours before the renewal, even though one doesn't know about it until the time comes. They ignore requests to cancel and insist on being paid. Utterly disgusting.

October 21, 2024
Unprompted review
Rated 1 out of 5 stars

I take a 6-month membership

I take a 6-month membership, and after a month, I decided not to renew the membership.I followed the procedure, according to their policy, but they continued to charge me more for two months, although I had already paid for 6 months and although I have cancelled the renewal of the membership. eharmony is dishonest, unscrupulous, and unethical, and probably engaged in illegal behaviour. So, watch your wallet; do something before they snatch it from you. Willie

August 27, 2024
Unprompted review
Rated 5 out of 5 stars

I'm impressed with eHarmony because…

I'm impressed with eHarmony because it's authentic: the online community (members) are real people and the compatibility "scores" are quite accurate! eHarmony delivers a more sincere experience and the real possibility of finding a true partner in life! Thank you so much for making my world more exciting :)

July 6, 2024
Unprompted review
Rated 1 out of 5 stars

Worst experience

Worst experience! This isn't a dating app to find a long term relationship! It's an app for horny old men expecting whores! If you don't give them sex right away, they lose interest. Disgusting!
And eHarmony.ca refuses to give me my money back, even though it's been only a week!

June 26, 2024
Unprompted review

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