eil.com & RareVinyl.com  Reviews 20,434

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 2,310 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, noting that items are often rare, vintage, and in excellent condition, frequently exceeding expectations. The delivery service is highly regarded for its speed, reliability, and exceptional packaging, which ensures products arrive safely and undamaged. Reviewers also appreciate the reasonable pricing and the wide selection of items available, making it easy to find desired products. However, some customers mentioned that prices can occasionally be a bit high, particularly for certain music genres, though they often acknowledge the archive quality justifies this. A few other people also felt that communication regarding quotes for selling items could be improved, with some not receiving a quote and being asked to bring their collection in person.

What people talk about most

Product

Consumers find product quality to be excellent, with many praising the condition of vinyl records, often... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the excellent condition of records,... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting quick and efficient... See more

Service

Customers consistently note positive experiences with service, often describing it as excellent, fast, and... See more

Price

Customers had positive experiences with price, often finding items at reasonable and fair prices, even for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

As always can find a rare LP at a responable price, contition never varies from the grading stated,Shipment is quick, good packaging and plenty of e-mail updates? Actual LP wasa 'tie/ die' coloured Dy... See more

Rated 5 out of 5 stars

Reliable, trustworthy and dedicated to those that worship Vinyl. They have so much that you would want and will deliver quickly and make sure your Albums are well protected. Much that I would like is... See more

Rated 5 out of 5 stars

Great quality vintage, rare & recent vinyl & CD's but also memorabilia. I have bought loads of things from EIL / Rare Vinyl over many years, always excellent quality &, perhaps even more importantly,... See more

Rated 5 out of 5 stars

They send me notifications of new records that have came in so l can get in quickly. Exceptional range, l manly buy 7" singles for my jukebox, things I remember from the 60s - 70s. I don't buy very... See more


Company details

  1. Music Store

Written by the company

Established since 1985, we are the world Leader in buying & selling Rare Vinyl Records, CDs and Music Memorabilia from the 60s to present day.


Contact info

4.8

Excellent

TrustScore 5 out of 5

20K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

As always can find a rare LP at a good price

As always can find a rare LP at a responable price, contition never varies from the grading stated,Shipment is quick, good packaging and plenty of e-mail updates? Actual LP wasa 'tie/ die' coloured Dyan & The Dead live LP. I look forward to my daily list of records usually tailored to my tastes?

March 26, 2026
Rated 5 out of 5 stars

More times than not

More times than not, you have UK and Jap first pressings in a lot better shape than anyone else out there. A lot more times than not, in fact.
I bought an album from you last week, that I first bought in early 1976, and I had put a newspaper clipping from the NME in the sleeve, and the copy you sold me, came with a very similar NME clip. It feels like you had looked after the album for me for the past 50 years and then charged me £150, for the privilege, of getting it back)) which I consider, a really fair price.
My only faulting your company is that you can be a bit pricey at times, particularly with 60's music. However, based on the archive quality of your products, why shouldn't you be a bit pricey?
Your buying team do an amazing job, a purchasing team, like no other.

May 16, 2026
Rated 5 out of 5 stars

Really great service

Really great service. Prompt responses from Glen, super easy process of sending the records, very fair prices offered. Will happily use them again, highly recommended.

May 26, 2026
Unprompted review
eil.com & RareVinyl.com  logo

Reply from eil.com & RareVinyl.com

Hi Stuart, thanks for the kind words and for taking the time to leave us a review. I'm glad you were happy with everything. Glen/vinyl-wanted.com

Rated 1 out of 5 stars

I haven't received my order yet

I haven't received my order yet

April 28, 2026
eil.com & RareVinyl.com  logo

Reply from eil.com & RareVinyl.com

We’re very sorry to hear that your order hasn’t arrived. For delayed or missing deliveries, the quickest way for us to help is when customers contact us directly, as this allows us to reach out to the carrier immediately and work on identifying and resolving the issue without delay. We’ll be in touch with you directly to assist further.

Rated 5 out of 5 stars

Good service

The condition of the 2nd hand LP matched that given. It arrived in good time and was well protected by the packaging.

April 27, 2026
Rated 1 out of 5 stars

Horrible

Horrible, horrible, horrible! Shipped all the way from Europe, arrives in US, and because the house number on the address label was "after" the street name, shipping company " could not deliver" and returned my package all the way back to Europe. Incompetence at it's finest! Common sense is a casualty. 🙄

April 27, 2026
eil.com & RareVinyl.com  logo

Reply from eil.com & RareVinyl.com

Thank you for taking the time to share your feedback. We are very sorry for the frustration this situation caused. Your order made it all the way to the US, and we completely understand how disappointing it must have been to see it returned over something as small as the house number placement on the label.
Unfortunately, by the time we were able to confirm the correct address with you, the parcel had already entered the carrier’s return process, which meant we weren’t able to intervene or have it re delivered. We are sorry for the inconvenience and disappointment it caused.
We’re glad to see everything has now been resolved, but we sincerely apologise for the experience along the way. If there’s anything more we can help with, please let us know.

Rated 5 out of 5 stars

Great quality

Great quality. The process to purchase a record is straightforward. The packaging and delivery is excellent. The product is a really great. Definetly will buy again.

April 25, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look