Einhell Reviews 

Complete waste of time. Bought a strimmer, strimmer cable breaks when you touch the grass. It’s been sent back under warranty. Returned to me ‘fixed’ but does exactly the same. They don't want to know

Bought a strimmer , as soon as its used strimmer cable breaks. Went in for service, returned and dies exactky the same. They dont want yo know

I bought a Einhell Cordless Leaf Blower Vacuum through B&Q.
After a few uses, I noticed that the material around the connector on the bag was starting to tear.

I contacted Einhell, sending photo evidence on the 10th October 2026 and they (Candice) responded immediately.

Candice contacted colleagues to locate a replacement bag as they don’t appear to be sold separately and managed to locate one and sent it to me on 16th October.

Einhell replied to my negative review and gave me an email address to contact them. The problem? The email address doesn't exist. My message bounced back as undeliverable.

Honestly, this is ridiculous. You refuse a warranty claim, ask the customer to pay €7 to get the machine back, and then provide a fake or invalid email address when they try to sort things out. At this point, it looks more like a scam than a serious company's customer service.

I've never experienced anything like this before. Einhell needs to get its act together and deal with customer complaints properly.

I have approximately 20 products all garden tools and drills impact drivers etc all the products are great, unfortunately had to try and claim on warranty but it’s a waste of time this process is terrible. I registered the product made a claim due to a fault just to be messed around for 5 weeks then ignored products great just don’t bother with the warranty it’s terrible.

Update reduced to one star as of this week I have been back and forth with them and they sent a box and courier the box wasn’t big enough and the mower didn’t fit, it was dropped while the courier and I was trying to get in said box cutting my legs open and damaging the wheel, the courier then said he couldn’t take it so I’m in a worse position. Now back and forward again I will send a new box and new courier but keep getting let down with this email everyday sorry there’s a delay mower in my front garden rotting looking a mess I’d suggest staying clear unless you don’t need the warranty. By far the worst company to deal with although products are awesome when work worst experience when you need to deal with there office

I bought a cordless sander a few months back, and used it twice. Using last weekend, the sanding plate came apart. Amazon say take it up with Einhell - Einhell (France) says claim through Amazon. Amazon' carefully crafted web pages make this impossible. Poor item and rubbish service should have bought a Makita directly.

I would give zero if I could. Had an 18/200 for 3 months and it is not working now. I have 9 einhell 18v tools without issue but this scythe as they call it is a piece of crap. I can't speak to anyone for technical advice and I can't find the warranty card so they won't help. I have even offered to pay for the repair but they will not help. I will be buying quality tools in future my mistake thinking a German company would be more helpful

No power, shit of a motor. Can't push wather 100m in 16 alcaten pipe. 6m altitude.

Einhall products are known for their reliability. Unfortunately, when there's an issue, you may as well just throw your money away. My robomower would not work at my property due to not being able to get satellite connectivity (something never mentioned on any purchasing sites). I therefore contacted customer (product support) services. The people tried to be helpful, but it took emailing back and forth with them for over 2 months with lots of photographic evidence to prove the issue. They finally sent me a box so I could return the item to them for a refund, which was returned in due course. 3 weeks later, I still hadn't received a refund, so again, messaged them to see what was happening. I received 4! Messages from them (all with a no reply email address) confirming they had received the robomower, and advising they were returning it to me immediately with absolutely no reason why. The following day, a delivery driver tried to deliver the robomower (in exactly the same box that I had returned it, obviously unopened in the 3 weeks it had been hanging around their warehouse). Obviously I refused delivery, but the customer service is appalling. It's impossible to get through via phone (which is only open 9am to 12pm!) and it usually takes about a week for any response from emails to the customer service team. This item was purchased on 1st April 2026, but I guess the jokes on me as it seems impossible to get a refund for an expensive item that won't work at my property.
If I knew Einhall's customer service division was so bad, I would not have purchased from Einhall and gone with a more reliable company.

bought a strimmer last year used 3 times max and the battery refuses to charge

AVOiD.
i bought an expensive Einhell electric mower less than 8 weeks ago
The batteries no longer hold charge. I have not over charged them
I registered for a supposed 10 year guarantee.
The retailer who sold it me doesn't want to know
Einhell customer service are not responding.
AWFUL CUSTOMER SERVICE and POOR PRODUCT.

Great chain saws and pole saws. Would not use any other brand now. The pole saws in particular did way more than its specifications recommend.

Have to come clean. I use Einhell products commercially as a gardener and have a full electric range, 4 mowers, hedge trimmer, strimmer all past warranty now with zero faults.Staggering given the amount of work they have done over the past years! Last 2 months I broke the control switch cam on one mower, and yesterday a blade nut sheered off. The spare parts team in France have been incredible, helpful and technically adept, with an order to delivery window that is exceptionally quick. I recommend the products, and the after service 100%, thanks.

Awful firm. I purchased a lawn mower, Evri messed up the delivery and it is not here. Been trying to resolve for over a week now. They keep promising to call me back but never do. I am now reporting to my credit card company. Will never use them again.

Purchased a bench grinder on eBay which stated extras on receipt 2 items missing I informed them they stated return the item and a replacement would be sent ,on receiving the replacement ? 1 item missing I informed them they stated that it was no longer part of the deal , I stated then I should be re-embursed the cost of the missing item ,which they agreed if I purchase the item and send them the receipt which I did .I then contacted them again as communication had slowed down ,they then replied they can't do anything unless I close the case with eBay .I closed the case and informed them now no response.At first communication between ourselves was good now nothing not impressed , the purchase of the missing item wasn't much I think it's the principal of the matter in this case PURCHASERS BEWARE

The only reason this has 2 stars is it's a good product as long as you don't need it serviced or parts and live in the UK. Customer service is shockingly bad my husband is having a nightmare with them!

Impossible to talk to anyone at customer support do not buy anything from this company it’s nearly impossible to get parts in this country their customer service is awful it’s automated garbage worst company I’ve ever used but guaranteed ill never use again I strongly advise checking this company and it’s parts policy before buying anything from them

I wanted an Einhel waterpump but the sales info didn't provide the details I needed. so I contacted Customer Services (UK) and they not only gave me all the information I required over the phone, they also e-mailed it to me. Then after purchasing the pump I had an issue with the hose fittings, and once again Customer Services were on the ball and sorted everything for me.

I brought a new lawn mower from these guys. And a part was missing . With 2 days i recived my new parts . I cant tell you how helpful they were. First class service 5 stars for me

Warning the replaced einhell lawnmower from einhell customer service, is poor quality and reliability.

Bought an einhell lawnmower after recommendation in Summer 2024, I then purchased the trimmer and extra set of batteries in 2025. The lawnmower was good and cut my grass really well, however, in Sep 2025, the blade were not cutting the grass properly, so I contacted einhell which then ultimately was replaced by supposedly a new one sent in late Oct25. In Mar26, I opened the box to use the new mower for the first time, but the plastic cover above the battery was cracked and broken (no issues for me), but the mower would not cut the grass properly.

Tried all the levels of it, and then contacted einhell. Nearly 2 months back and forth, and trying to use the mower, it is just awful. To cut the grass it used to take me 45min-1hour, last weekend, it took me 2-3hours, as having to use a combination of both the mowewr and the trimmer to cut the grass evenly and properly. Its terrible.

The mower is under warranty but einhell UK have refused to honour it. I don't want that replaced model, so now I am looking for another more reliable and trustworthy mower brand to purchase (Note I have a small back garden, a tiny front garden, and side of the house). Shame on Einhell for replacing my old one with such a poor quality and reliability model.