Einhell Reviews 

Website is awful - submitting a warrantry return is long winded, and the webpage is full of glitches - wasted an hour filling it in, and it doesn't submit. Wickes were also an abysmal customer service - they wanted nothing to do with a new item purchased from them

I bought a cordless strimmer from Amazon of this brand, the write ups and manufacturers write ups made it seem marvelous also it was in a prime sale so I thought I was getting a bargain. It's under support Amazon always wash their hands when you have manufacturers support. I have being chatting with them through Amazon for a few days but there useless, I had to suggest possible solutions and see if they had add on parts like metal blades to overcome poor cutting performance etc even on weeds. The chats through weren't helpful it just seemed full of excuses and once you bought it tough type of response. I bought it because I am disabled and needed a cordless strimmer to use from my wheelchair and it had good reviews all I can think there fake or touched up to get sales. It seems the person I was talking too didn't care about the coustomer. Firstly they didn't answer they email support line at all to tell them the charger was useless. I had to buy another from reputable authorized dealer for their products and another battery It wasn't a good start. So this company has being quite poor in coustomer care and product performance

outstanding help and service from the office to the service centre first class will be looking for more of the tools well made and easy to use

We love Einhell. We have many of their cordless tools( grinder, sander, circular saw, strimmer, mini chainsaw, work light and the newest purchase of a car vacuum. Pleased with the performance of all

1. Low ground clearance:
The robot has a significantly reduced ground clearance, which causes frequent blocking when in contact with minor unevenness in the ground. This feature makes it suitable for flat surfaces (e.g. golf courses), but disqualifies it for effective use in residential gardens with common unevenness.
2. Limitations to perimeter mowing:
The perimeter mowing functionality is practically non-existent. The current application does not support this function, and the robot’s algorithm determines its return as soon as the front sensors detect the perimeter wire, without the cutting disc reaching the optimal position relative to the edge. The distance between the front body and the cutting disc (approximately 35–40 cm) generates an uncut strip along the entire contour of the lawn. In comparison, other models manage this area/situation much more efficiently.
3. Inefficiency in confined spaces:
The robot has major difficulties in areas with close obstacles. The navigation algorithm does not allow efficient extraction from narrow corridors or corners with close lateral obstacles, which often leads to blockage.
4. Problems returning to the charging station:
If the perimeter wire is accidentally obstructed, the robot does not have an avoidance or re-routing system. It remains stuck on the line, which affects the autonomous return and, implicitly, the work cycle.
5. Software limitations:
The mobile app is rudimentary, with limited functionality. The "Back" options when leaving the charging station and "Perimeter Mowing" are inactive, considerably reducing user interactivity and control.
Poor energy management in case of error :
In a stall scenario (e.g. idle wheels ) , the robot continues to consume power until the download fill A battery . After the battery runs out, the unit no longer automatically initiates the charging cycle, which leads to a total blockage ("dead unit"). I am attaching a video to this review.
7. Inefficient surface coverage:
After almost a week of operation, the robot failed to ensure uniform mowing of an area of ~300 sq m, indicating deficiencies in the navigation and coverage algorithm.

puncture positive :
• Construction solid , with assembly correct components .
• Noise level reduced during operation .

Conclusion:
This robot from Einhell presents performances significant inferior , both in terms of hardware and software . Limitations regarding mobility , autonomy and functions clever make it unfit for use standard residential . I find this purchase uninspired or inappropriate for my type of lawn.

Outstanding equipment and customer service.

Had an issue with a new tool and returned it by courier and received new item within 48 hours.

Definitely good service especially when we use the tools for rescues.

Just recently purchase the Einhell TH-SM 2131 was trying to work out how to change the blades when needed decided to go on YouTube to My, what a ball ache it is to change the blade on this

I have bought a grass trimmer form einhell a while ago that I was very pleased with till the moment that it stopped.

So I emailed Einhell cause it was still under warranty and after a 4 day email exchange they said that I had to sent it in and they would look at it. I asked how long it would take to get it back and they estimated it on two weeks.

I was not pleased with that. It costs 70 Euro's and packaging and sending it to a postal station would cost me because I live 5 km away to the nearest Post office. So I asked for a new one as I do not see how they could repair it for that price. On top of that I have 4500m2 grass that grows fast now (May) and i just can't go without a trimmer.

Response: We are sorry but you have to sent it in.

So I bought another one for 70 euro's because it had lasted me almost three years but the support was not satisfactory. Now I use the old one for repairs.

My daughter purchased an Einhell chainsaw from Toolstation. She was pleased with it, it did the job.
She wanted to use it again on Good Friday to do work in her garden.
The chain needed replacing.
The chainsaw label states the chain is 375mm. We went to Toolstation but they don’t sell a 375mm chain. They were good enough to search the net for one, but didn’t see any.
We searched when we got home, no luck.
We contacted Einhell-service to ask the length of chain needed.
They didn’t tell us the length of our chain but stated to buy one from their website. We found the part number, the site doesn’t give the length and the cost is 33 euros plus delivery.
The price of chains in Toolstation and Screw fix are under £18
I emailed Einhell again requesting the length so that I could purchase straight away rather than waiting for delivery. We got the same reply, to purchase from their site.
I don’t call that good customer service. Just letting you know, the product was ok, aftersales service is not.
I don't think I am being unreasonable wanting to purchase locally.

23/4/25
Einhell have now provided the chain length. I have emailed thanking them. Thank you trustpilot

this battery driven lawn mower Einhell Power X- Walk-Behind Cylinder Lawn Mower is for lawns that don't grow grass, feeble, gutless, and gives up at the sight of a bit of grass

My review isn't exactly recent (3 years ago) I bought a 14.4v cordless drill driver which I have used more than once weekly since 2021. Never let me down and still going strong.highly recommended.

Received new hedge trimmer with the guard missing. Could have been a return. Works perfectly. Contacted Einhell via Amazon. Candice took the case on and had it resolved within hours. Great customer service. Fast and efficient it is what is needed when adding to a growing collection of Einhell products.

Garbage. I have had the bench grinder and the drill Press. Vibrations, noises , overheat… you got a new one with the guarantee but is the dame garbage. They take advantage of being Germans, but it is not german quality

Rubbish products. Gun broke 3 times and wouldn’t replace the 3rd time. So waste of Money

It wasn’t well outside the warranty period at all. I purchased it in 2022 and the warranty was 3 years so if anything maybe just outside. Which to me, not honouring your shocking products that already broke twice so you know they are bad is naughty of you. Will buy a better brand next time. Useless!

Customer service is an absolute joke items not fit for purpose not even a year old and don’t work contact as still under 3 year warranty messed around and messed around now 5 weeks later still sat here with broken item
DO NOT BUY ANY THING FROM THIS COMPANY

Can I start by saying that I was devastatingly disappointed with the items I took delivery of. The box had no packaging, just the box from the manufacturer. It wasn’t secured, in fact items were missing, as this is a present, I felt let down. I immediately contacted Einhell via email and was contacted by Alyssa, her attitude and professionalism were second to none. She apologised and organised a replacement, they were taken away and I even took delivery of the replacement items on the same day. Outstanding. Thanks for your help and support. Kind regards.

Customer service by the service team is under all standards. I have had several encounters with them, and the "service" has always been disappointing. First time I though it was a bad day, but now I know it is their way of doing things. It is a pity, as the tools and equipment is very nice, useful and reasonably priced. I gave two stars because of the good equipment, just for service it would be solid one star.

I have the Einhell Freelexo 1200 robotic mower. I previously had a Husqvarna. I give credit where it's due. Anytime I've had questions and in one case a warranty issue, the Einhell customer services have been very knowledgable and helpful. It's great that as a consumer I can speak with them directly, and not have to go through a retailer. And thanks for the replacement cutting disk, very useful. As far as the machine goes, my experience is that it's as good as my old Husqvarna, the only difference is that it won't cut beyond the boundary wire. 2years of running.

Recieved Imact wrench. Register it with warranty extension. Test it for few days and found that it's not meet specs. Contact with einhell support, they confirm that item is deffective. Ask for warranty replacment: decline and send to Amazon. Amazon also decline and sent to einhell.

Purchased a near $400.00 Ozito cordless lawn mower, made by Einhell, lasted 12 months before the cheap plastic on-off switch disintegrated. Requested a replacement from Bunnings, the dealer, only to be informed after a week that replacement switches are unavailable. What do we do ... throw the mower onto the scrap-heap. Spare parts non-existent What a scam!