EIO Reviews 

720
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

I placed an order in November 2025, knowing it would arrive late, and it was finally shipped nine months later. I shouldn't have had to wait that long, but I was very curious how long it could take, a... See more

Rated 5 out of 5 stars

EIO's customer service is well-trained and polite. My questions were answered thoroughly and to my satisfaction. I will definitely return to purchase more items from this website. The orders were d... See more

Rated 4 out of 5 stars

Package came earlier than expected. It was in a padded envelope. The product was in good condition but the box it was in seems to have been crushed a little which I wasn’t fond of. Though I received t... See more

Rated 5 out of 5 stars

Vessel bit set will be very useful, good buy. Once again the Klein worklamps ( this is the sixth one that I purchased) came thru in good shape . The supplied batteries of the last two I bought were... See more

Company details

  1. #12 of 13 best companies in Equipment Supplier

Written by the company

Please contact us prior to leaving a negative review. We would prefer working with you to resolve your issue. You may call us at 310-533-5150 between 930AM - 5PM PST or you may email us at support@eio.com. We typically respond to all emails within 24-48 hours.


Contact info

3.3

Average

TrustScore 3.5 out of 5

720 reviews

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Hasn’t replied to negative reviews

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3.3

All reviews

(720)

35 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best price I could find

Best price I could find, normal shipping. No problems. Would shop there again. (And whoever wrapped the box did a perfect wrapping job. Seriously.)

(Was a bit nervous due to old reviews.)

December 4, 2023
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Rated 1 out of 5 stars

Order Delayed Forever...

Purchased a PC Fan from them on Shop App mid May of 2023. They emailed me June 5, 2023 saying there is a "couple weeks" delay and asked whether or not I still want to keep the order. I was okay with a few weeks and told them it is fine. End of June, I contact them and they tell me ETA is late July. I wait till July and contact them. They tell me it is pushed back to September. I check with them at end of September and they tell me October. Now it is November 2023, and my order is no where to be seen...

November 6, 2023
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Rated 1 out of 5 stars

Scam

My order took two months to arrive. I've ordered tools from Europe before and it's never taken this long for something to be delivered. Upon arrival, they failed to deliver 3/5 of what I ordered. I will not be purchasing anything from this "merchant", Conman, again.

Edit
I won my PayPal dispute against these swindlers. Buy here at your own risk. At least use PayPal if you do so.

October 2, 2023
Rated 5 out of 5 stars

Happy

Happy. With shipping time and price. Cheaper than EBay. Not a lot, but I rather by from individual business. Thanks

October 2, 2023

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