Ekoflow Ltd Reviews 

707
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 217 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, helpfulness, and extensive knowledge. Many appreciate the efficient, timely service, quick response times, effective problem resolution, and great communication. However, some customers noted concerns regarding pricing, describing quotes as high or expensive compared to other options. Conversely, many found the pricing competitive and offering good value. A few reviewers also mentioned instances where important details were overlooked or advice provided was not sufficiently helpful or knowledgeable.

What people talk about most

Service

Users describe positive interactions with service, highlighting excellent, efficient, and prompt service with... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, extensive... See more

Price

Reviewers highlight ambiguous aspects of price, with many customers finding the pricing competitive, fair,... See more

Response time

People report positive experiences with response times, highlighting the promptness and efficiency of the... See more

Customer service

Customers had positive experiences with customer service, highlighting excellent communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

No fuss, friendly bunch of guys, who know their stuff and just get on with it. We inherited a very sick communal Sewerage Treatment Plant and they had it fixed within a day and accepted onto their str... See more

Company replied

Rated 5 out of 5 stars

Ryan and his team were very professional from the start. They planned and executed the work expertly, on time and on budget. The inevitable obstacles were overcome in a thoughtful and cost-effective w... See more

Company replied

Rated 5 out of 5 stars

Fabulous Service, made the call, the engineer was on site in two hours. Diagnosed the problem and went and got the parts there and then. Returned and fixed the problem, all working again in a matte... See more

Company replied

Rated 5 out of 5 stars

Quick and easy experience using Ekoflow for the first time to empty our septic tank. Responsive and quick communication to a few questions we had, easy to book, and turned up on the scheduled... See more

Company replied


Company details

  1. Sewage Treatment Plant

Written by the company

At Ekoflow LTD we offer full wastewater treatment from installation, servicing and repairs of sewage treatment plants using genuine parts and spares for leading brands such as Klargester, Tricel, Titan, WPL and Balmoral. Based in Gloucestershire and operating throughout the south-west and surrounding areas, we are able to look after our client's entire range of sewage treatment plants, septic tanks, pumping stations, rainwater harvesters and associated equipment. We offer fault-finding, maintenance, breakdown and repairs of all waste water and clean water systems. The treatment plant and pump station services we offer at Ekoflow are tailor-made to suit your individual requirements. We can also advise on suitable septic tanks and sewage treatment plants for your property. Rest assured that your water treatment is in safe hands. Contact our team for expert advice and recommendations on 01452 247480 or info@ekoflow.co.uk.

Our Affordable Service Packages

From only £15 a month!

From only £15 a month!
Sign up to one of our service packages, to spread the cost of your service and guarantee to lock in this years service rate for 2 years! With 3 levels of packages, each with different levels of cover, something to suit all!* If this is of interest to you, get in touch with our office team today on 01452 247480 or reach out to info@ekoflow.co.uk. *terms and conditions apply.

Contact info

4.8

Excellent

TrustScore 5 out of 5

707 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(707)

217 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

neat and tidy work

neat and tidy work ,
all done to perfection

April 2, 2026
Ekoflow Ltd logo

Reply from Ekoflow Ltd

Hi Darren, thank you for taking the time to leave us a positive review - it really is appreciated!

Rated 4 out of 5 stars

Very good

Very good service

April 1, 2026
Ekoflow Ltd logo

Reply from Ekoflow Ltd

Hi Merilyn, thank you for your positive feedback!

Rated 5 out of 5 stars

A professional company

The company behaved in a professional way throughout, from office to hone visit. The engineer who arrived sorted the problem quickly.

March 16, 2026
Ekoflow Ltd logo

Reply from Ekoflow Ltd

Hi Hilary, thank you for your time in leaving this review, we are pleased to hear we could sort this quickly for you!

Rated 5 out of 5 stars

Fast and efficient

Very helpful and came to inspect septic tank as soon as they could- bringing date forward knowing it was urgent.
Efficient and got report almost by return!

March 5, 2026
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Reply from Ekoflow Ltd

Hi Rachel, thank you so much for your time in leaving this review, we are pleased to hear we were able to have this booked in so promptly!

Rated 5 out of 5 stars

PUMP OUT

Tanker turned up on time and carried out the 'pump out' in good time

March 16, 2026
Ekoflow Ltd logo

Reply from Ekoflow Ltd

Hi Richard, thank you for your time in leaving us this review! We really appreciate it!

Rated 5 out of 5 stars

This company is a joy to deal with

This company is a joy to deal with. Very professional from the first engagement, great communication about the visit and great service when the engineer arrived. I couldnt rate them highly enough. Well done, Ryan, Sam & Tom

March 10, 2026
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Reply from Ekoflow Ltd

Hi Mark, thank you so much for your time in leaving this review, it is highly appreciated! We will ensure your kind words are passed on to the team.

Rated 5 out of 5 stars

The usual top quality service

The usual top quality service from the team at EKOFLOW, that we have come to know and love! Thanks again.

March 5, 2026
Ekoflow Ltd logo

Reply from Ekoflow Ltd

Hi Thomas, thank you for your time in leaving this lovely review! We appreciate the feedback and look forward to the next time we service the system!

Rated 4 out of 5 stars

Ekoflow - predictably excellent

As always Eko flow carried out the serviced promptly, efficiently and confidently. Tom was courteous and friendly.

March 5, 2026
Ekoflow Ltd logo

Reply from Ekoflow Ltd

Hi Andrew, thank you for your time in leaving this review. We will ensure your kind words are passed on!

Rated 5 out of 5 stars

A great company

We were impressed with this company from start to finish. The team that did the job were excellent. We were particularly impressed with Sin who project managed the day to day work on site. He consulted with us and adopted a very sensible and careful approach to the work being undertaken.

March 2, 2026
Ekoflow Ltd logo

Reply from Ekoflow Ltd

Hi Nick, thank you for your time in leaving this review. We really appreciate your kind words and will ensure these are passed on to Sinisa as well!

Rated 5 out of 5 stars

Friendly and explained the problem

Friendly and explained the problem
in a way i understood.

March 2, 2026
Ekoflow Ltd logo

Reply from Ekoflow Ltd

Hi John, thank you for leaving this review. We are glad to hear our engineer was able to explain the issue in an informative and understandable manner!

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