Ekoflow Ltd Reviews 

707
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 217 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, helpfulness, and extensive knowledge. Many appreciate the efficient, timely service, quick response times, effective problem resolution, and great communication. However, some customers noted concerns regarding pricing, describing quotes as high or expensive compared to other options. Conversely, many found the pricing competitive and offering good value. A few reviewers also mentioned instances where important details were overlooked or advice provided was not sufficiently helpful or knowledgeable.

What people talk about most

Service

Users describe positive interactions with service, highlighting excellent, efficient, and prompt service with... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, extensive... See more

Price

Reviewers highlight ambiguous aspects of price, with many customers finding the pricing competitive, fair,... See more

Response time

People report positive experiences with response times, highlighting the promptness and efficiency of the... See more

Customer service

Customers had positive experiences with customer service, highlighting excellent communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

No fuss, friendly bunch of guys, who know their stuff and just get on with it. We inherited a very sick communal Sewerage Treatment Plant and they had it fixed within a day and accepted onto their str... See more

Company replied

Rated 5 out of 5 stars

Ryan and his team were very professional from the start. They planned and executed the work expertly, on time and on budget. The inevitable obstacles were overcome in a thoughtful and cost-effective w... See more

Company replied

Rated 5 out of 5 stars

Fabulous Service, made the call, the engineer was on site in two hours. Diagnosed the problem and went and got the parts there and then. Returned and fixed the problem, all working again in a matte... See more

Company replied

Rated 5 out of 5 stars

Quick and easy experience using Ekoflow for the first time to empty our septic tank. Responsive and quick communication to a few questions we had, easy to book, and turned up on the scheduled... See more

Company replied


Company details

  1. Sewage Treatment Plant

Written by the company

At Ekoflow LTD we offer full wastewater treatment from installation, servicing and repairs of sewage treatment plants using genuine parts and spares for leading brands such as Klargester, Tricel, Titan, WPL and Balmoral. Based in Gloucestershire and operating throughout the south-west and surrounding areas, we are able to look after our client's entire range of sewage treatment plants, septic tanks, pumping stations, rainwater harvesters and associated equipment. We offer fault-finding, maintenance, breakdown and repairs of all waste water and clean water systems. The treatment plant and pump station services we offer at Ekoflow are tailor-made to suit your individual requirements. We can also advise on suitable septic tanks and sewage treatment plants for your property. Rest assured that your water treatment is in safe hands. Contact our team for expert advice and recommendations on 01452 247480 or info@ekoflow.co.uk.

Our Affordable Service Packages

From only £15 a month!

From only £15 a month!
Sign up to one of our service packages, to spread the cost of your service and guarantee to lock in this years service rate for 2 years! With 3 levels of packages, each with different levels of cover, something to suit all!* If this is of interest to you, get in touch with our office team today on 01452 247480 or reach out to info@ekoflow.co.uk. *terms and conditions apply.

Contact info

4.8

Excellent

TrustScore 5 out of 5

707 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(707)

217 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really friendly and polite and it was…

Really friendly and polite and it was nice to have the tank completely emptied I would highly recommend and I definitely will be using again thank you :-)

March 2, 2026
Ekoflow Ltd logo

Reply from Ekoflow Ltd

Hi Kerry, thank you for your kind words and time in leaving this review. So happy to hear you would recommend us and we look forward to emptying your system in the future!

Rated 5 out of 5 stars

Ekoflow was recommended to us by a…

Ekoflow was recommended to us by a local business man and they met all my expectations.
They were professional, polite, efficient and provided good value for money. I would not hesitate to recommend them to my friends/colleagues.
Thank you for all your hard work Ryan, Sam and team.

February 18, 2026
Unprompted review
Ekoflow Ltd logo

Reply from Ekoflow Ltd

Hi Jackie and Steve, thank you so much for your time in leaving this review. We are so pleased to hear we have been able to meet your expectations and appreciate your recommendation! We will pass your kind words on to those involved.

Rated 5 out of 5 stars

Quick service

Quick service, polite, helpful and knowledgeable operative. Good price.

February 20, 2026
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Reply from Ekoflow Ltd

Hi Sam, thank you for your review! We are pleased to hear the operative was helpful and knowledgeable, we will ensure this feedback is passed on!

Rated 5 out of 5 stars

Excellent company

Excellent company, always efficient, friendly staff, timely service all at reasonable prices.

February 20, 2026
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Reply from Ekoflow Ltd

Thank you so much for your review, and your continued custom!

Rated 5 out of 5 stars

Great, reliable service

I have found Ekoflow very reliable, knowledgeable and easy to deal with, just what you need with a specialist company.

February 9, 2026
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Reply from Ekoflow Ltd

Hi Andy, thank you for your time in leaving this review. We are pleased to hear we have met your expectations!

Rated 5 out of 5 stars

The chap that visited was polite knew…

The chap that visited was polite knew what he was looking for .
The company in general has been easy to work with.

February 17, 2026
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Reply from Ekoflow Ltd

Hi Mick, thank you so much for your time in leaving this review, we really appreciate it and glad the attending engineer was polite and informative!

Rated 5 out of 5 stars

Very nice, knowledgeable people

Very nice people, friendly, knowledgeable and professional. Sorted out the problem quickly and efficiently.

February 9, 2026
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Reply from Ekoflow Ltd

Hi Ian, thank you for your time in leaving this review, we really appreciate it!

Rated 5 out of 5 stars

Great service

Great service, clear communication and a great job done - thank you all!

February 5, 2026
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Reply from Ekoflow Ltd

Hi Philippa, thank you for leaving this review, we really appreciate it!

Rated 5 out of 5 stars

Ekoflow are fantastic

Ekoflow are fantastic, their customer service is second to none, the office staff (Sam and Lucy for this call out) are polite, professional, very helpful and a pleasure to deal with. The engineers are also polite, professional and very good at their job. The problem we had was resolved by Kyle who was a great guy. Kyle confirmed the issue and proceeded to fix it quickly, efficiently and effectively. I have total confidence in Ekoflow and for the first time since the system was installed in 2008 I have a service company that I trust. These guys kick the larger organisations into touch on every aspect of their professional service. Thank you Team Ekoflow.

February 2, 2026
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Reply from Ekoflow Ltd

Hi Ian, firstly thank you so much for leaving this review, we really appreciate it! Secondly, we are so happy that we were able to solve the issue you were experiencing with your system in a timely manner and get it back up and running! Again, thank you for your kid words and recommendation.

Rated 5 out of 5 stars

EXCELLENT COMMUNICATION

EXCELLENT COMMUNICATION, POLITE AND HELPFUL TECHNICIAN - GOOD ALL ROUND EXPERIENCE.

January 26, 2026
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Reply from Ekoflow Ltd

Hi Christine, thank you for your time in leaving this review, it is highly appreciated!

Rated 5 out of 5 stars

A great service

From enquiry through to site visit for the works the experience was seamless and hassle free.

January 22, 2026
Ekoflow Ltd logo

Reply from Ekoflow Ltd

Hi Richard, thank you for your review! It is highly appreciated!

Rated 5 out of 5 stars

Good communication

Good communication. Knowledgeable staff. Reasonable price.

January 22, 2026
Ekoflow Ltd logo

Reply from Ekoflow Ltd

Hi John & Elaine, thank you so much for your review, it is highly appreciated!

Rated 5 out of 5 stars

Quick and easy experience using Ekoflow…

Quick and easy experience using Ekoflow for the first time to empty our septic tank.

Responsive and quick communication to a few questions we had, easy to book, and turned up on the scheduled day (and just a few days after booking too).

Price was competitive, far less than equivalent quotes we received.

Driver/engineer was friendly and knowledgeable - all in all a great experience, would highly recommend.

January 16, 2026
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Reply from Ekoflow Ltd

Hi Tom, thank you so much for your review, it is highly appreciated. We are so happy we could empty your septic tank within a few days of booking and meet your expectations. Thanks again!

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