Eksoftware Reviews 368

TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

Even one star is too many. I received the wrong software and attempted to reach their customer service. My email bounced back and when I called the phone number a recording came on saying the number w... See more

Rated 1 out of 5 stars

Product Key didn't work and multiple attempts by email to rectify the problem and have yet to here back from anyone at EKSoftware. Very disappointed with their Customer Service.

Rated 5 out of 5 stars

Second EK tech help for installation. Eric was very careful to listen to my problem and helped me work around the link for screen share which did NOT appear on MacBook Pro screen as expected. The fi... See more

Rated 5 out of 5 stars

The customer service was excellent; they let me know of the delay and when it was available it was an easy download. The install was easy and very streamlined and now I have a full working office suit... See more

3.2

Average

TrustScore 3 out of 5

368 reviews

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Rated 5 out of 5 stars

Emre the great

What made my experience great was Emre, who walked me through every step in the process. It is rare to find such an individual with the knowledge and patience navigate through a complex process.

June 26, 2023
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Rated 5 out of 5 stars

You accomplished what you promised and…

You accomplished what you promised and MORE. I have given a 5 but my email that worked for all your other communication didn't work for the download and I had to use an alternate.

I'm sure Emre didn't have control of that but I suspect your company did.

June 22, 2023
Unprompted review
Rated 5 out of 5 stars

Great service....

After purchasing the software I couldn't use it so I asked for support. Emre responded immediately and after a few minutes (I have a very slow computer so he was very patient) resolved my problem. Thank you Emre for both your patience and support!

June 14, 2023
Unprompted review
Rated 5 out of 5 stars

Daniel is very knowledgeable and…

Daniel is very knowledgeable and extremely patient while assisting with my questions. I feel very good about my purchase because of his assistance.
Quick, clear and Friendly!

June 10, 2023
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Rated 5 out of 5 stars

Very impressive!

I was impressed with the instructions to load this software on my computer. There were no glitches! Great price, as well!

May 14, 2023
Unprompted review
Rated 5 out of 5 stars

Daniel did a great job!

Daniel helped me through the process of entering the software package on my old computer. He was competent, patient, thorough and pleasant. That's as good as it gets!

May 20, 2023
Unprompted review
Rated 5 out of 5 stars

Emre was the tech who helped me

Emre was the tech who helped me. He took care of everything and lifted a heavy load off my shoulders. We went remote. My Office 2021 is now running with lightening speed, thanks to Emre. He's by far the best tech I've ever worked with. Kudos to him!

May 17, 2023
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Rated 5 out of 5 stars

Emne was awesome!

Emne was awesome!

He helped me tremendously and I really appreciate it. He is a true professional, I am not.

May 1, 2023
Unprompted review
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Rated 5 out of 5 stars

Emre is a SUPERSTAR tech !!

OMG.....you are so good Emre! Thank you so much! I opened up the Word and Excel documents and can now make changes. I have been trying to fix this for a week now. Microsoft techs had no idea what to do. I went thru 3 Microsoft techs and they only messed me up. I called you and you fixed it in minutes!! Incredible!

I appreciate your customer service and your kindness in helping me with this. I will definitely be referring you to my friends and associates.

Deb :)

April 26, 2023
Unprompted review
Rated 5 out of 5 stars

MS Office 365 and Outlook 2021

I had spent $160 on new software. When I followed the instructions and hit the install button it then went on an hour upon hour of circling with no result. I reached out to him because I was worried that I might not be able to get to someone but I wouldnt get my software. Paul reassured me in his email and game me the correct resolution. I am up and running. Thank you

April 14, 2023
Unprompted review
Rated 5 out of 5 stars

Emre helped with MS Office Install

Emre helped me get through the software addition easily and quickly. He gave me very good, clear directions and was very patient. Emre provided the technical customer service that is very rare today. I appreciate his help very much and hope his supervisor appreciates him as well.

April 7, 2023
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Rated 5 out of 5 stars

Legit and quick to help.

Was a little concerned to buy from a not so well known site. So, when my product key didn't show up I was getting a little concerned. I hit up support and spoke with Joe and he got it sent over right away. Joe even offered to stay on to make sure I didn't run into any issues installing Microsoft Office. Joe was very kind and helpful.

March 31, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service! Paul responded immediately and solved my problem installing the Microsoft 2021 package, by quickly removing the old Microsoft applications that were blocking the installation.

March 28, 2023
Unprompted review
Rated 5 out of 5 stars

EMRE and Customer Satisfaction

EMRE was wonderful. He walked me through the entire install set-up on my new iMAC for the Office Suite, I am not technically savvy. He was easy to understand, patient, and logical with his delivery or execution. If more employees are like him in your company then I highly recommend it as a place to go and procure software. I could tell the Customer comes first.

March 27, 2023
Unprompted review

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