Eksoftware Reviews 368

TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

Even one star is too many. I received the wrong software and attempted to reach their customer service. My email bounced back and when I called the phone number a recording came on saying the number w... See more

Rated 1 out of 5 stars

Product Key didn't work and multiple attempts by email to rectify the problem and have yet to here back from anyone at EKSoftware. Very disappointed with their Customer Service.

Rated 5 out of 5 stars

Second EK tech help for installation. Eric was very careful to listen to my problem and helped me work around the link for screen share which did NOT appear on MacBook Pro screen as expected. The fi... See more

Rated 5 out of 5 stars

The customer service was excellent; they let me know of the delay and when it was available it was an easy download. The install was easy and very streamlined and now I have a full working office suit... See more

3.2

Average

TrustScore 3 out of 5

368 reviews

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Rated 5 out of 5 stars

I love the office 2019 software

I love the office 2019 software, it works great.
I reached out for installation help. They were very quick to respond. I had them take control of my computer and they figured out what had to be done to install the software. The technician was very knowledgeable. He got me up and running in no time.
I'm very pleased with EK software service. I would buy from them again. I would highly recommend them to anyone, when buying software.

John F

June 22, 2022
Unprompted review
Rated 5 out of 5 stars

Loading new Word 16

I am Ruth Bester and I had Eric on the line with me assisting with my download for Word 16. He was extremely patient as I am not great with this and he assisted me all the way through and loaded my new word16. I am very pleased with the service I have reveived and thank Eric for his time.

June 20, 2022
Unprompted review
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Rated 5 out of 5 stars

Great solution

I was using an outdated version of Outlook (2007). It just failed one day. I was able to purchase the 2021 version of Outlook from Eksoftware. The installation went great. My old folders were visible upon installation. Great solution to older version of Outlook.

June 19, 2022
Unprompted review
Rated 5 out of 5 stars

I was a little hesitant about buying MS…

I was a little hesitant about buying MS Word from a company I didn’t know but I’m glad I did. Instructions were clear and installation went perfectly. Would buy from this company again without hesitation.

June 5, 2022
Unprompted review
Rated 5 out of 5 stars

I'm 83 years old and I just had the…

I'm 83 years old and I just had the best experience from tech Daniel at Eksoftware. Not only did he fix my Outlook to open he was very patient with me and spent 59 minutes to explain and clean up my computer. It's like I have a new computer now.

June 2, 2022
Unprompted review
Rated 5 out of 5 stars

successful purchase at Eksoftware for Microsoft 2019 Home and Student

I did purchase and download Microsoft 2019 home and student from Eksoftware web site and I am very glad that I did. Once I was able to download the software it has worked as it should. It was a little confusing to do download and it did require me to have to call the 800 for teck support. The call was answered quickly and the technician helped me promptly and I was delighted to have Microsoft 2019 home and student on my desktop. Thank you, Eksoftware. John H

June 1, 2022
Unprompted review
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Rated 5 out of 5 stars

Second EK tech help for installation

Second EK tech help for installation. Eric was very careful to listen to my problem and helped me work around the link for screen share which did NOT appear on MacBook Pro screen as expected. The first person—like myself did not understand what was meant by Installer demanding pw…not identified as Mac pw or Apple ID … mystery. Once we figured that out and could finish installation, we were good. Treat him well good for EK.

May 29, 2022
Unprompted review
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Rated 5 out of 5 stars

Purchased Microsoft Office

Purchased Microsoft Office. Great product at a great price. Very easy to download!
Quick response to questions. After buying it for my computer I purchase it for my wife's with a 15% off coupon.

May 24, 2022
Unprompted review
Rated 1 out of 5 stars

Bogus Product Keys

After I paid for the product I was sent an invalid product key. When I complained they sent me another invalid key. Then a 3rd invalid key. After the 3rd invalid product key they refunded my money saying “there must be something wrong with this batch of keys”.

May 24, 2022
Unprompted review
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Rated 5 out of 5 stars

Out of a jam, quickly!

I had Publisher on a computer, but somehow got locked out. Found this site was able we be to purchase and download software in a matter of minutes. You truly saved the day!! Thanks

May 17, 2022
Unprompted review
Rated 5 out of 5 stars

Download Issue

I was just working with Carl and his service was outstanding. He walked me through everything I needed to do and stayed with me until the end.

May 14, 2022
Unprompted review

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