Eksoftware Reviews 368

TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

Even one star is too many. I received the wrong software and attempted to reach their customer service. My email bounced back and when I called the phone number a recording came on saying the number w... See more

Rated 1 out of 5 stars

Product Key didn't work and multiple attempts by email to rectify the problem and have yet to here back from anyone at EKSoftware. Very disappointed with their Customer Service.

Rated 5 out of 5 stars

Second EK tech help for installation. Eric was very careful to listen to my problem and helped me work around the link for screen share which did NOT appear on MacBook Pro screen as expected. The fi... See more

Rated 5 out of 5 stars

The customer service was excellent; they let me know of the delay and when it was available it was an easy download. The install was easy and very streamlined and now I have a full working office suit... See more

3.2

Average

TrustScore 3 out of 5

368 reviews

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Rated 5 out of 5 stars

Love it…

I had 2 problems with getting microsoft office in my laptop, both due to me. Eksoftware was very helpful and timely and resolved both issues. Eric was esp. patient and got me through downloading the link onto my laptop. Will definitely use them again!!!

August 18, 2022
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Rated 4 out of 5 stars

I love the software

I love the software. I was a little confused when I received the link to download it because it was not exactly what I had ordered. I was easily able to chat with a representative and he explained that I had received a more comprehensive version (it included more than Publisher 2019) for the same price I paid for just Publisher. I downloaded it and it works great.

August 15, 2022
Unprompted review
Rated 5 out of 5 stars

My older version of Outlook was EOL

My older version of Outlook was no longer going to work after a certain date so I went shopping for the latest version. Discovering Eksoftware and the price was right I made the purchase. While installing I had issues activating the software but then I realized I had Office 360 prior to this purchase. Contacted support and a quick remote in and a few scripts and I was up and running. Great support and quick!

August 9, 2022
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Rated 5 out of 5 stars

Easy

Easy, REALLY cost effective and software exactly as advertised. I definitly recommend Eksoftware.

August 3, 2022
Unprompted review
Rated 5 out of 5 stars

Daniel was exceptionally good and helpful to me…

Daniel was exceptionally helpful to me in gettin Microsoft Office installed on my new iMac. He really walked me through all the steps to get it up and successfully running. It was a little more complicated because of some of the settings on my desktop. But he patiently helped me through it and I was able to open Word, the most important application that I needed to continue on with my work.

July 26, 2022
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Rated 5 out of 5 stars

Purchased wrong thing

I accidentally bought Office 2021 for Windows and needed it for a Mac instead. Eric did an awesome job in assisting me and filling out a refund request for me. He answered all my questions and provided me with the link to get it for my Mac instead. Eric did a wonderful job!

July 25, 2022
Unprompted review
Rated 5 out of 5 stars

Access 2019 Registration Issue…

The recently downloaded Access 2019 software could not be registered. Was giving an activation error that the code had been used previously.

Contacted support and Eric provided excellent service and resolved the problem in short order.

Many Thanks and a job well done.

July 18, 2022
Unprompted review
Rated 5 out of 5 stars

The Mac DVD Ripper is an excellent…

The Mac DVD Ripper is an excellent product. Affordable and easy to use. Communication from the manufacturer on usage was great. I researched a variety of similar products and am certain I selected the best one. Thank you EK for making it simple to convert my home movies to a more convenient format for sharing with family. Very satisfied!

July 14, 2022
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Rated 3 out of 5 stars

Ordered an add on to Office 365

Ordered an add on to Office 365 , Outlook". My purpose ws to swith from AOL to outlook for my email. Had difficulty trying to load the software. Support was immediate...However AOL is not compatable with outlook...unfortunalty I did not find that out until I usd the Key.. Other wise I would return the software. Resonable price and good follow up

July 11, 2022
Unprompted review
Rated 5 out of 5 stars

Shout out to Eric who helped me…

Shout out to Eric who helped me activate my whole suite of Office Pro. He patiently walked me through what needed to be done and made sure it all worked. Thanks, Eric.

June 28, 2022
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Rated 5 out of 5 stars

Adin was absolutely amazing

Adin was absolutely amazing! I am technologically challenged and he calmed my fears and walked me through all the steps. When something didn't work, he fixed it. I mean he fixed it. First try. It was unbelievable. I was so very thankful for him. He sat on the online chat with me until everything was done and working. He is a great customer support person. It just doesn't get any better than Adin.

June 27, 2022
Unprompted review

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