EK Water Blocks Reviews 625

Contacted EK about the lifespan of their ZMT Matte Black tubing, as it's meant to last longer than the average transparent soft tubing. I was hoping for at least a rough estimate and they just skirted around the question and then this week, I encountered a flaw in their design for the 6900 XT Liquid Devil. They say it doesn't need washers and yet when washers are applied, temperatures drop down and it's also visibly clear that the block doesn't make full contact with the GPU. Tried to get the dimensions of the washers required, they didn't want to give them to me but instead offered to sell them to me, bit cheeky but figured I'd go for it. Then I find out that they want €14 to post washers that are only a few grams of plastic. Asked for some leeway on that price as it's correcting an issue that they created and the washers weigh basically nothing and they weren't interested.

Will be avoiding ekwb products wherever I possibly can in future.

The contact was exceptionally friendly and addressed my inquiry in a thoroughly satisfactory manner. It was a pleasure communicating with the support. 6 out of 5 stars.

My customer service experience was great! I had a shipping issue with the transporation company and it was handled with very little intervention on my part.
Definitely coming back in the future.

Outstanding customer support. Not only were they on constant daily communication but processed my RMA super smoothly. Even though I inadvertently was responsible for what happened they were eager to help me out and the shipping time both to and from Slovenia was outstanding (3 days) which is faster then even most companies utilizing USPS or UPS. They truly understand the impact when one of their waterblocks is being replaced and go the extra mile to ensure the best support available. I worked with three separate reps and each of them was friendly and professional. I’ve been using EK products for the past 8 years and this is one of the reasons. They are quick to answer questions and helpful replacing parts. I’m an EK customer for life!

I had some suspicions about an AIO set I have bought recently so that I contacted the customer service to consult my worries, and indeed the pump proved to be too noisy and the AIO eligible for a replacement.

The following RMA process was handled professionally, addressed all my remaining concerns, and, I can also say, the agent created friendly and positive mood. The only thing that might be improved is perhaps to allow for more than one turn of a conversation a day. But as I say, in general, rather quick and smooth process, including the express fast delivery of a replacement AIO set.

I‘ve been EKWB costumer since 2016 when I bought my first water cooling loop and unfortunately I had a problem with a block and they resolved it in the best possible way. I now have an EKWB AIO cooling that is having a problem and they fixed it the same way. I believe that all companies have problems and none of them are perfect. But one of the most important aspects is how the company cares about customer service. Recently I had problems with Asus and Dell and I can assure you that EKWB is the best. I really hope they keep up the great work.

Raised an order with EK for a custom water loop. While the order was being held up for cosmetic rings being out of stock I reached out to support asking if it was possible to send the order without the rings and pay the additional shipping cost for them separately.

Nika responded quickly and resolved my issue so that the the main bulk of the order could be shipped first and the rings separately when back in stock.

The website is full of useful information, the loop configurator worked wonders for me (even though it does NOT replace a little research if you want to build your custom loop) and the customer service is efficient. The people are very nice too ! I stongly recommend.

I have an excellent experience with EK AIO. I am running EK AIO nucleus 360 lux RGB and its performance is remarkable. Temperature on my 13700kF dropped from 90c to 70c after upgrading to EK nucleus . Also noise levels are much better than previous model. I highly recommend EK nucleus AIO for high performance pc builds.

Consultant that was managaning my RMA was very helpful and thoughtful. It took a few days more than expecting, but most of the delay was on my side. It shows how great EKWB support standard is. Products are pricey, but when something happens they have your back.

I ordered a direct die kit from ek and installed it.
The temps where not that great i was expecting more ,so i contacted the costumer service.
They contacted back very vast and help me out.
They send me a replacement, that arived in 1 work day.
That is a good experiance for a costumer.

Responsibility for answering questions, prompt support after purchase, and immediate communication...........Thanks to all responsible

I bought the EkWB delta 2 TEC for my gaming rig. I noticed that a thread on the screw was damaged from installing and removing the block again and again.I requested additional parts and the customer service went above and beyond to get me parts even though my package was on a customs hold. The distro plate and the 420 radiator that I bought runs well and works pretty easily with the TEC2 cpu block. I went for custom loop with soft tubing as opposed to hard tubing and it seems to be working fine so far. I wanted to build a powerful gaming rig and needed TEC2 to cool my 13900ks and it seems to be doing decent job so far. The only pain point in my experience have been the type of screws that EKWB uses for their parts as they need the Allen wrench or a specific screw driver and didn’t seem user friendly. The price was a little steep too and would request EKWB to price the TEC2 a little more feasible. Other than that no issues so far. I will definitely recommend EKWB custom water cooling solutions for avid gamers.

Got a discount voucher on my last order, forgot to apply it to the recent one, so wrote to customer service and asked them to apply it for me.
The response was that I could only use it once and they couldn’t guarantee that I wouldn’t use it again, so they couldn’t help me.
So please, next customer, use the OFF5 discount voucher on my behalf. Enjoy!

Overall good experience for both purchasing and support. Clarity as a document strength. Accuracy of construction as an accessory strength. Quick and efficient customer service. Very useful and well done some video tutorials and technical guides

The customer service representative that assisted me with my Water Block situation was very helpful and courteous! I can tell you they genuinely care about your situation no matter what it is! Oh ask for Tadeja by the way, she is a gem! May Our Father in Heaven watch over all who read this review and I hope you have a most wonderful and blessed day!

Very Respectfully,

Adam Dvorak
Jesus Saves.

Had issues with my disto plate and EKWB promptly dealt with it and fixed the issue.

Great support.

I trust ekwb a lot of years

Overall great service and communication from the EKWB team. I am constantly being updated on my orders. Shipping is done my preferred courier and has gotten to be safe and sound every time till now.

The customer service is professional, however I am not satisfied with the temperatures on the EK Quantum Velocity GPU Waterblock (in load I have a delta of 30º between the temperature of the GPU chip and the temperature of the water.