Elanus Parts Reviews 

692
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 44 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the exceptionally fast delivery service, with many noting quick shipping even for international orders, often arriving much sooner than expected. People also appreciate the ease of finding specific and often hard-to-locate parts, making their purchase process straightforward and efficient. Reviewers consistently praise the high quality of the products, noting that items are often an exact match, fit perfectly, and perform as expected. Many consumers also commend the excellent communication and responsive service, which contributes to a hassle-free experience, along with competitive pricing for their specialized inventory.

What people talk about most

Delivery service

People report positive experiences with delivery service, frequently highlighting excellent and fast... See more

Product

Customers had positive experiences with product, often praising the quality and fit of the parts, with many... See more

Service

Reviewers mention positive feedback about service, consistently praising its speed and efficiency. Customers... See more

Quality

Customers consistently note positive experiences with quality, with many reviewers praising the excellent... See more

Order

Clients share positive opinions on order, with many reviewers highlighting the ease of the ordering process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great communication nothing was too much trouble in sourcing correct part for my bike. Elanus has a great attitude and is an asset to any employer Or company. Excellent delivery service. Many Thanks... See more

Company replied

Rated 5 out of 5 stars

Excellent shop! Found my derailleur hanger easily and the delivery was very fast considering it was delivered to Finland. Very inexpensive parts compared to the original, almost half the price with th... See more

Company replied

Rated 5 out of 5 stars

It was unbelievable! We got the right derailleur hanger within little more than 24hrs from Lithuania into Swedens country side thanks to a phone call to elanus parts! Saved our tour!

Company replied

Rated 5 out of 5 stars

After searching almost endlessly, in the UK and Europe, for the right axle to fix an e-bike with a US set up, I eventually found the correct longer size available through Elanus Parts. Purchase was e... See more

Company replied


Company details

  1. Bicycle Repair Shop
  2. Bike Accessories Store

Written by the company

Elanus Parts is a specialized bicycle parts and components store dedicated to riders who value reliability, precision, and performance. We offer a carefully curated selection of high-quality products for bike maintenance, repair, and upgrades, including drivetrain components, professional tools, bearings, accessories, and essential workshop supplies. Our goal is to make bicycle servicing easier, faster, and more accurate for both enthusiasts and professionals. One of our core strengths is derailleur hanger compatibility. With a catalog of over 2000+ hanger types, we provide one of the most comprehensive selections available online. Our advanced compatibility knowledge and detailed product information help customers quickly identify the exact replacement part for their specific bicycle model, reducing guesswork and saving valuable time. Whether you are maintaining a road bike, mountain bike, gravel bike, or e-bike, we ensure precise matching across a wide range of brands and frame designs. We proudly serve cyclists, bike mechanics, repair shops, and e-bike users across Europe, the United Kingdom, the United States, and worldwide. Our logistics and customer support are designed to deliver a smooth and reliable shopping experience, from product selection to fast delivery. Customer satisfaction is at the heart of everything we do. Our 100% satisfaction policy ensures confidence in every purchase, with clear and fair return and exchange processes. In addition, Elanus Parts is an official distributor in Lithuania of globally recognized brands such as Pilo, Wheels Manufacturing, Squirt Cycling Products, Robert Axle Project, Bosch eBike Systems, Shengyi, DBD Tools, Giant, Marwi, Sox Footwear, Steady Ride, and Wera Tools, ensuring trusted quality and direct access to leading manufacturers.


Contact info

4.9

Excellent

TrustScore 5 out of 5

692 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(692)

76 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Fast delivery

Fast delivery, even during the Christmas period. Excellent service and dispatched immediately.

January 3, 2025
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Reply from Elanus Parts

Thank you! 🙏 Have a nice weekend!

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Rated 5 out of 5 stars

When I had a question they picked up…

When I had a question they picked up the phone and there was follow up per mail an the same day!

November 28, 2024
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Reply from Elanus Parts

Thank you very much for your feedback! 🙏Merry Christmas! 🎄

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Rated 5 out of 5 stars

Quick efficient service

Quick efficient service, answers within an hour of a question

October 19, 2024
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Reply from Elanus Parts

Thank you very much for your feedback. Have a nice day!

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Rated 5 out of 5 stars

Good job!

I purchased an item on your website for the first time and it arrived to my address very quick. This item I couldn’t find anywhere else. Thank you and keep doing a good job 👍

October 8, 2024
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Reply from Elanus Parts

Thank you very much for your feedback! 🙏

Rated 5 out of 5 stars

Quality Parts, Clear Shipping

I was able to get a nice machined aluminum derailleur hanger for 14 year old Giant TCX. Excellent condition, the time of shipping was reasonable and clear at purchase arrived on time and my bikes works shifts well after getting the hanger.

October 7, 2024
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Reply from Elanus Parts

We are happy to help. Thank you for your review! 🙏

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Rated 5 out of 5 stars

Simple enough process after initial…

Simple enough process after initial difficulties with their system refusing to accept my postal code. Customer service responded within reasonable time, order resubmitted, and product arrived.

September 15, 2024
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Reply from Elanus Parts

Thank you for your feedback. 🙏

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