Scammers
Scammers.
Delivered a completely different phone case to the one that I ordered and then refused to respond to my requests for refunds/returns. Avoid this company at all costs.
November 6, 2024
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Written by the company
Elebrother is a brand specializing in mobile accessories, digital accessories, and 3C electronic products accessories, with a focus on mobile screens. We are committed to providing consumers with the perfect accessory options to enhance their experience and protect their investments.
Contact info
RM A07,1701-02 NEW TREND CENTRE, 704 PRINCE EDWARD ROAD EAST, SAN PO KONG KLN, 704, KLN, Hong Kong
- support@elebrother.com
- elebrother.com
Advertisement
Got the galaxy s20 5g all in one repair…
Got the galaxy s20 5g all in one repair kit. i dont even know where to start... First off the repair screen dosent match the galaxy s20 5g. it will still work but it is not the factory replacement. Secondly, the repair kit.. everything about it SUCKS, the pry tools break with the smallest amount of force which is REQUIRED to get the screen apart from the board. Next the suction cups they give you to help pry apart the phone. suck. they dont stick to the phone whatsoever. Honestly this whole review would go to a 4star if they would actually send you a repair kit thats able to repair the phone. They send a hex bit flat head and phillips made out of the cheapest metal on the market, funniest part is this has to be a general kit they send to everyone because the s20 5g ONLY has phillips so whats the point in sending hex bit and flathead when not a single screw pertains to either of those bits. . to the point where before i even got 10 screws out of the board the screw driver was stripped and i was forced to go use an eye glass repair kit screwdriver. For the price you pay the least they could do is include a decent repair kit. Just get the screen replacement from another supplyer and get yourself an ifixit electronics repair kit. This was by far the worst phone repair experience i have ever had. Lastly the shipping. absolutely terrible. not even going to start with the customer service experience as i hope anyone reading this finds a different supplyer to help fix their phone and dont need to contact support. ever..
Edit- I have spent 3 days contacting customer support. they have purposly dodged my emiails and multiple inquires to avoid their responsibility as a seller. again i repeat if you read this, DO NOT order anything from this scamming company. they will send you a defective or wrong product then never answer their customer service phone numbers or emails. their chatgpt response is baffling.
April 10, 2024
Unprompted review
Reply from Elebrother
Dear Customer ,
Thank you for taking the time to share your feedback and express your concerns regarding your recent purchase of the Galaxy S20 5G All-in-One Repair Kit from elebrother.com.
I sincerely apologize for the less than satisfactory experience you’ve had with our product and service. Your feedback is invaluable to us as we strive to improve and provide the best possible experience for our customers.
I want to assure you that we take all feedback seriously, and we are committed to addressing the issues you’ve raised. Our team is currently investigating the discrepancies with the repair screen and the quality of the repair kit components to ensure that future orders meet our customers’ expectations.
Regarding the difficulties you encountered during the repair process and the quality of the tools provided, I understand your frustration and share your disappointment. We aim to provide comprehensive repair solutions that simplify the process for our customers, and it is clear that we have fallen short in this instance.
As for the shipping experience and any issues with our customer service, I apologize for any inconvenience caused. We are committed to rectifying any issues and providing the support you need.
Please know that your feedback has been shared with our customer service team, and they will be reaching out to you shortly to address your concerns and facilitate a resolution.
Once again, I apologize for the inconvenience and frustration this has caused you. We are dedicated to making things right and ensuring your satisfaction.
Thank you for bringing these issues to our attention. We value your business and hope to have the opportunity to restore your faith in our products and services.
Best regards,
Elebrother Support Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.