Electricals Online Reviews 

952
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that prices are very competitive across a wide selection of items, and products consistently arrive in perfect working condition. People also appreciate the remarkably prompt shipping services and the exceptionally helpful support team, which together make online shopping completely smooth and satisfying. However, some people mentioned experiencing frustrating delays and tracking issues with their deliveries. A few consumers noted that specific shipments took significantly longer than initially expected and tracking updates were hard to find. Despite these occasional logistical setbacks, most shoppers still remain completely eager to place future orders here.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting prompt arrivals, fast shipping,... See more

Product

Consumers find product to be positive, highlighting competitive prices, items arriving in good time, and... See more

Price

Customers had positive experiences with price, frequently highlighting competitive rates and great value for... See more

Order

Reviewers highlight ambiguous aspects of order experiences, as many customers report quick delivery and... See more

Service

People report positive experiences with service, frequently highlighting quick delivery, great prices, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bought the Delonghi PinguinoEX100 Air conditioner, a lot cheaper than the big electrical shop and sent next day delivery. Customer service was outstanding, even with me keep asking, when will it c... See more

Company replied

Rated 5 out of 5 stars

Great products and competitive prices! I was fortunate that I was able to purchase large goods, i.e. solar panels and then collect locally to me in Doncaster. Warehouse staff were fantastic, friend... See more

Company replied

Rated 5 out of 5 stars

I rang to confirm a delivery day but was told that due to it being a bank Holiday weekend they couldn't guarantee a day. After a discussion with the salesman I agreed to go and collect the item from t... See more

Company replied

Rated 5 out of 5 stars

Mid-summer and our portable AC blew out, which I purchased from this retailer a year ago. Online, all ACs are out of stock and I was in a panic. I gave Electricals Online a call and they offered me a... See more

Company replied


Company details

  1. Electrical Wholesaler

Written by the company

Electricals Online (or EO for short) are a new and innovative wholesaler of electrical goods on the online market, we aim to provide our customers with market leading prices online and to deliver them the best customer service possible. The directors of Electrical Online have all worked for some of the biggest electrical wholesalers across the U.K. They saw trade industries drastically change in the age of the internet and came together to pool their knowledge and experience to create EO. More than simply an online retailer, they launched EO’s membership programme in commitment to helping fellow tradesmen grow and futureproof their own respective businesses.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

952 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 40% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(952)

129 reviews in the last 12 months

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Rated 1 out of 5 stars

Failed delivery

Ordered 2 sensors on the 17th August 2026 with the promise of next day service, frustratingly I have not received delivery despite promises that I will receive them, now forced to tell them that i will cancel the order and claim my money back from the Visa company

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

They not only do what they say

They not only do what they say, 8ts with service. Why, i accidentally double ordered an item and they spotted it minutes apart. Checked with me and refunded. Top service. Top quality.

August 15, 2026
Unprompted review
Rated 1 out of 5 stars

I purchased a trust guard pir…

I purchased a trust guard pir floodlight from them and paid for next day delivery.

Around 2 weeks later the item arrived. When I opened the package it was not the floodlight I had ordered.

When I questioned this with them, I was told it’s very similar and in their opinion better.

When I searched the light which had been sent it was 50% cheaper than the one I ordered.

I’ve waiting on a full refund.

Overall I would not recommend using this company at all. Thanks

August 4, 2026
Unprompted review
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Rated 5 out of 5 stars

Replacement Extractor Fan

I was after a straight replacement for a bathroom extractor fan. Electricals Online was amongst the lowest prices, the next day delivery premium was low (although the standard delivery seemed high) and the item arrived on time. Overall excellent service.

August 5, 2026
Unprompted review
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Rated 5 out of 5 stars

Great company to deal with

Great company to deal with, I ordered the wrong size and returned the item. They replaced the item with the correct size and refunded the difference. Would use this company again and strongly recommend them.

August 5, 2026
Unprompted review
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Rated 3 out of 5 stars

Unfortunately my items were not…

Unfortunately my items were not suitable and the refund process is still not completed. The communication from electricals online has been very good to help facilitate the return but it looks like the supplier is very slow at customer service

August 4, 2026
Unprompted review
Electricals Online logo

Reply from Electricals Online

Hello,

Thank you for your review.

Apologies for the delay with the refund, unfortunately as discussed via email this morning we have still not a refund from the manufacturer (who handled the return) however we have chased this up with them again now and an update will be provided as soon as possible.

Thank you for your patience.


Many thanks,
Sam - Team EO

Rated 5 out of 5 stars

Great service

Great communication from this company very knowledgeable and extremely helpful.
Will definitely be ordering from them again.

July 2, 2026
Unprompted review
Electricals Online logo

Reply from Electricals Online

Thank you for the kind review, we hope to hear from you again in future.

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