Electricsandlighting Reviews 

153
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Rated 5 out of 5 stars

Excellent customer service, discussed in full my order and answered all my technical questions. Split delivery to ensure speedy delivery of lights in stock and gave ETAs for remaining order. Each ligh... See more

Rated 5 out of 5 stars

All members of staff I have spoken to have been very kind to an older customer who is not sure exactly what she needs to purchase! The order arrived very well protected and items were exactly a... See more

Rated 1 out of 5 stars

Ordered Grolux aquarium tubes 23rd April 2015 in stock 2-3 days delivery money taken stright away via sage pay from my credit card still awaiting delivery on 2nd May (order shows as processing) web si... See more

Company replied

Rated 5 out of 5 stars

It was the first time I came across Elactricsandlighting after scourering web for particular item. They were much cheaper than competitors, placed order on Monday delivered Wednesday morning as promis... See more

3.9

Great

TrustScore 4 out of 5

153 reviews

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3.9

All reviews

(153)

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Rated 5 out of 5 stars

Absolutely first class customer service.

Absolutely first class customer service. Always knowledgeable and helpful, I wouldn't go anywhere else. Even if I find another product elsewhere I always call and they so far have bettered the price as well as backing it up with updates and customer service.

July 26, 2017
Unprompted review
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Rated 4 out of 5 stars

Good Bristol-based service

Good Bristol-based service
Would have had five stars but for the fact that they sent me an email saying the product was ready for delivery, despite having collected it two days earlier.

July 4, 2017
Unprompted review
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Rated 1 out of 5 stars

1st off

1st off - sent the wrong component. 2nd, the correct component - but damaged. 3rd correct component - but gave incorrect technical information on the circuitry of the unit which would have resulted in incorrect installation had I not queried it again prior to finally wiring up the circuit. The job was delayed by two days as a direct result.

June 19, 2017
Unprompted review
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Rated 5 out of 5 stars

Excellent company to deal with

Excellent company to deal with, kept me informed when there was a delay, items arrived well packaged, replied to an issue I had within less than 24 hours and helped me resolve it. Would recommend to family and friends

May 5, 2017
Unprompted review
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Rated 5 out of 5 stars

Excellent choice, prompt helpful service

Previously, I've purchased LEDs from them, and found the price and quality to be excellent. This time I wanted a wall-light and was pleased to find a very extensive choice. Phoned for advice about which might be a suitable bulb, and found them v. helpful. Items arrived by courier, very well-packaged, excellent quality item. Would definitely order from them again.

April 29, 2017
Unprompted review
Rated 2 out of 5 stars

After ordering on line I received an …

After ordering on line I received an ansaphone message to say that goods out of stock but order would be held, & I would receive an email to confirm. This did not arrive so I emailed company to request written confirmation that my payment was indeed being held until new stock arrived. No reply. Not good PR.

April 9, 2017
Unprompted review
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Reply from Electricsandlighting

Frank,

Apologies if you didn't receive the email but one was sent to the email address used in your order shortly after the answerphone message was left. I stated the product would be left on backorder and shipped to you when in unless we heard anything different as per the message left on your answerphone. We also have not received any email from you, if you could send us another email to sales@ablectrics.com to help to enable a solution that would be appreciated.

Regards

Kerry

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