The Electric Tobacconist UK Reviews 

1,340
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery, with many receiving their orders the very next day, often for free. The ordering process is consistently described as simple and efficient, making it easy to purchase items. People also highlight the superb customer service, noting the team's helpfulness and quick responses in resolving issues. However, some customers also noted occasional issues with delivery, experiencing delays where next-day service was expected, sometimes extending to several days. A few other people also felt that customer support could be difficult to reach or unresponsive, particularly regarding faulty items or order discrepancies, leading to frustration.

What people talk about most

Delivery service

Customers consistently report positive experiences with delivery service, frequently highlighting incredibly... See more

Order

Customers consistently note positive experiences with order, frequently praising the incredibly fast... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the fast and helpful support... See more

Product

Reviewers highlight ambiguous aspects of product quality and availability, with many expressing satisfaction... See more

Service

People report positive experiences with service, often describing it as reliable, excellent, and amazing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been using this company for over a year now. I have never had anything but a perfect experience. Have ordered devices and heated tobacco, always delivered extremely fast and free! I have been very gra... See more

Rated 5 out of 5 stars

I've been using ET for years and they've never made a single mistake on wrong product, pricing, delivery times, quality, packaging...nothing. Also, their website is super easy to use. The re-orde... See more

Rated 5 out of 5 stars

I order at 6:58pm, expecting to miss the next day delivery. Within minutes, I received an email saying it has been dispatched and within about another hour or so, it was with Royal Mail. Just received... See more

Rated 5 out of 5 stars

Can highly recommend ET for all your vaping needs. I switched to them from another Company whose customer service was appalling. 18 hours after ordering it was delivered and well packaged. I will not... See more


Company details

  1. Electronic Cigarette Store

Information provided by various external sources

Vape shop The Electric Tobacconist® is the UK's number one e-cigarette store, stocking over 100 brands. Our online vape shop stocks vape kits, vape tanks, vape pens, box mods and e-liquid.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(1,340)

50 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service from this company and…

Excellent service from this company and great price for my new vape's and the delivery was excellent also I placed an order on Thursday and received my order the following day 👍👌👍I will be ordering from this company again ..

August 16, 2024
Unprompted review
Rated 5 out of 5 stars

Best company ever

Best company ever, i go back to them even if i can get my products cheaper elsewhere. years ago i bought a bottle of eliquid that wouldnt open they replaced it no bother. best marketplace for vape products, delivery is insanely quick it makes no sense how they are so fast. I often order at 5pm it comes before 12pm the next day... BEST COMPANY IN THIS INDUSTRY NO CAP

August 7, 2024
Unprompted review
Rated 5 out of 5 stars

Brilliant site!!

Everything I have ordered and bought is delivered as promised the next day!!! Fantastic site to order from and everything you need on the site, plus all your orders from previously are on there to so it’s easy to access what you need..

July 26, 2024
Unprompted review
Rated 4 out of 5 stars

Prices are great but ….

Prices are great, free delivery over £20. Prompt delivery. Had a couple of issues with disposable Vapes which I spend around £50 a month on, the issue with the odd one not working!….and feeling like you get the Spanish Inquisition if you try and get a refund ! So that aspect, very disappointing, however overall good in terms of value for money and quick delivery.

July 28, 2024
Unprompted review
The Electric Tobacconist UK logo

Reply from The Electric Tobacconist UK

Hi Jennifer, thank you for leaving us a review. We are pleased you were happy with our quick delivery and pricing. We apologise for the problem you encountered with your disposable vapes. We value your feedback and will take it into consideration. To provide the best possible resolution, our team may ask questions and request batch numbers to investigate the matter with the manufacturer and prevent future occurrences. We thank you for your understanding. Kind Regards - ET Team

Rated 5 out of 5 stars

Superb and efficient service!

Got a great deal on a XROS 4 Mini with 3 free liquids and ordered it quite late not expecting next day delivery (past cut off time). However, received a dispatch email shortly after and the package indeed arrived next day. Outstanding service, and great prices.

July 17, 2024
Unprompted review
Rated 3 out of 5 stars

Until recently very happy with service…

Until recently very happy with service and delivery.

However if you get a problem all they do is replace it.

I have bought multiple 10 motive batteries and the majority of them have failed after short use or arrived not working.

they seem uninterested in the quality problem of their stock so i have no interest in using them again and have moved to Vape2Stop.

July 11, 2024
Unprompted review
The Electric Tobacconist UK logo

Reply from The Electric Tobacconist UK

Hi Adam, thanks for taking the time to leave us a review. We regret to hear about the difficulties you’ve experienced with the 10 Motives Batteries. Please note that we are not the manufacturer and therefore cannot influence the quality of this product; it is overseen by 10 Motives. However, we will forward your feedback to them for further investigation. Unfortunately, changing retailers is unlikely to fix the issue as the stock originates from the same source. We offer alternatives to 10 Motives batteries and if you require further information please don’t hesitate to contact us. Best Regards - ET Team

Rated 5 out of 5 stars

Brilliant

Had a delivery issue and the delivery company were extremely unhelpful but Electrictobacconist.co.uk got it sorted for me within an hour and reassured me that I won't have the issue again. Their products are well worth the money, flavours exactly how they're described, they dispatch very quickly, and their customer service is top notch!

July 4, 2024
Unprompted review
Rated 5 out of 5 stars

Great multi buy offers and quick delivery, I highly recommend!

I have been ordering the Riot Connex pods from ET for a number of months now. Every order has arrived quickly and in suitable packaging, which is fantastic given that the delivery is free when you spend over £19.99. I bulk buy the pods as ET always have great multi buy offers on which makes an expensive habit much more affordable.

I have had nothing but positive experiences with ET and I highly recommend them to anybody who vapes!

June 19, 2024
Unprompted review
Rated 5 out of 5 stars

Positive review

Since using ETUK I’ve always had a positive experience, I am never able to find the vape juice I like in regular shops but without fail, I will always get it on here.
They once sent me a freebie vape juice, which in turn has turned out to be one of my new favourites!
It’s one of the best online shops for vape juices, and the delivery is so quick and reliable. I’ve never had a time where I’m waiting for my parcel and it does what it says on the website “free delivery if you order before 4pm”.
I’ve recommended ETUK to a few of my friends -they also have always had a positive experience.

I’m not one to usually write reviews, however ETUK definitely deserves one!!

June 6, 2024
Unprompted review
Rated 1 out of 5 stars

I have always rated this company highly…

I have always rated this company highly but it’s 10 days since my order, no email of when I will get delivery and no way of contacting the company. Dreadful!

May 21, 2024
Unprompted review
The Electric Tobacconist UK logo

Reply from The Electric Tobacconist UK

Hi Nikki, thanks for taking the time to leave us a review. We're sorry to hear you didn't appear to receive your order. You can contact us via the Help Desk on your account page or by following this link - bit.ly/ETSUPPORT. Please get in touch and one of our team will help resolve this. Best Regards - ET Team

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