Friendly and helpful advisors on the helpline, it's frustrating that my package (with devices for recycling) went missing in the post so I won't get the credit for it, but that isn't their fault �... See more
Company replied
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Review summary
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The customer service operator Saad was very helpful and understood what the issues were. It was great that everything Saad asked was straight to the point to resolve the query as quickly as possible... See more
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I was not happy with product life circle- in my pocket charger magnet stopped working exactly after 1 year. But their customer support was perfect - manager Lily was able to solve the problem in the... See more
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'Customer Care' may often be a disappointment but when you meet BILAL, the word 'CARE' takes another meaning. You can feel Bilal's heart when he speaks to a customer. He handles every situation with a... See more
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Company details
About IQOS UK
Written by the company
Welcome to IQOS! If you’re an adult smoker looking for a better alternative to continued smoking, IQOS is here to support you in your journey. Our heat-not burn products combine an electronic device IQOS, with specially designed tobacco sticks called HEETS and TEREA. IQOS also heats tobacco-free sticks called LEVIA. IQOS and heat-not-burnsticks are not risk-free. HEETS ,TEREA and LEVIA contain nicotine, which are addictive. For adult use only.
Try IQOS ILUMA ONE for £5. Use our ILUMA ONE heated tobacco device for 14 days before deciding to buy.
Welcome to VEEV One! If you are an adult vaper looking for a new vape that offers a range of flavours, VEEV One is here for you. VEEV One is an affordable, user-friendly pod-based vape device. We offer 2000 puffs* in our starter kit for only £9.99, as well as a range of 12 different pods flavours to choose from. VEEV One Pods contain nicotine, which are addictive. For adult use only.
Contact info
United Kingdom
- 0800 432 0000
- iqos.com/gb/en
4.4
Excellent
9K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
I had a very nice call with Fadwa.Very…
I had a very nice call with Fadwa.Very appreciate, that she told me more about the new Terea products available and helped me to choose the right ones for me to try.She was very helpful and informative.The conversation with her is example for very good customer service .
July 24, 2026
Unprompted review
I didn’t receive my birthday discount…
I didn’t receive my birthday discount email. I have contacted the customer service, and Saad fixed my problem in less than 5 minutes.
July 24, 2026
Unprompted review
Excellent customer service
Excellent customer service, issue resolved quickly, and great support from Ed and Miriam!
July 24, 2026
Unprompted review
SAAD has been very helpful with my…
SAAD and BILAL have been very helpful with my problem. The experience was great as my issue wat solved in minutes.
July 24, 2026
Unprompted review
Customer service was really nice and…
Customer service was really nice and the delivery was really quick. I’m happy with the company.
July 23, 2026
Unprompted review
Awesome customer service - Thanks, Maria
Customer since 2017 - good products and amazing customer service still - Big thank to Maria, who's been of big help when I had an issue with website.
July 23, 2026
Unprompted review
They support is amazing and very nice…
They support is amazing and very nice they have a lot of respect and try they best 100% recommend
July 23, 2026
Unprompted review
Tina was fantastic at assisting me…
Tina was fantastic at assisting me today with my faulty device thank you very much for your assistance
July 21, 2026
Unprompted review
Solved my issue very nicely
Solved my issue very nicely, quickly and politely. Thank you.
July 21, 2026
Unprompted review
Friendly customer service
I was on phone to a Daisy, she was a delight to talk to. Very friendly customer service and good smoking experience will definitely recommend to others looking for a cigarette alternative
July 21, 2026
Unprompted review
He was very nice
He was very nice, he helped me very quickly and responsively, thank you very much
July 21, 2026
Unprompted review
Customer service at Iqos is always on…
Customer service at Iqos is always on point , the referral system and their rewards is at the top of any company out there . But shoutout to Oumaima for her fast reply and resolving my query in less than 5 minutes . Cheers guys !
July 21, 2026
Unprompted review
Ed was fantastic
Ed was fantastic. He was polite, friendly and patient whist looking into a question I had concerning an email I received from Iqos today and our call came to a satisfactory conclusion in a timely manner. Thats not to say I was rushed in any way in fact I have always been asked if there I had any further questions or wanted to discuss concerning Iqos.
Over the years I have had contacted on occasion the Iqos helpdesk and I can honestly say I have never been disappointed with the result. Any questions I may have had have always been resolved during the call. Clear instructions for any next steps to be taken either by Iqos or myself and most importantly the next steps plan has always ended successfully without having to contact Iqos for a 2nd time.
I only wish this customer service framework was shared and embraced by other large corporations.
From a customer perspective it is 2nd to none.
July 21, 2026
Unprompted review
Helpful and prompt and effective…
Helpful and prompt and effective communication with ED who was most efficient.
July 21, 2026
Unprompted review
Iqos are always very efficient and this…
Iqos are always very efficient and this time Jasmine helped me through everything with clear and easy to follow instructions!
July 16, 2026
Unprompted review
Great customer service
Great customer service! Very helpful, fast and friendly:)
July 16, 2026
Unprompted review
It helps with smoking and value for…
It helps with smoking and value for money
July 9, 2026
Unprompted review
Reply from IQOS UK
Hi, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
Agent named Maria helped me with the…
Agent named Maria helped me with the issue that I had with my order. Wonderful service!
July 15, 2026
Unprompted review
Reply from IQOS UK
Hi, Alex.
Thank you for your kind words, we are happy to have managed to reach your expectations.
Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
Marion, IQOS Team
Reply from IQOS UK
Hi Leslie, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
Marion, IQOS Team
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