The Electric Tobacconist UK Reviews 

1,340
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally fast delivery, with many orders arriving the very next day, often for free. The ordering process is frequently described as simple and efficient. Many consumers highlight excellent customer service, noting the team's helpfulness, quick responses, and professional issue resolution. However, some customers also noted occasional delivery issues, experiencing delays or lost parcels, often attributed to third-party couriers like DPD and Royal Mail. A few other people also felt customer support could be difficult to reach, mentioning a lack of phone support, unresponsiveness, or difficulties with returns.

What people talk about most

Delivery service

People report positive experiences with delivery service, frequently praising its speed and efficiency, with... See more

Order

Consumers find order to be positive, with many reviewers consistently praising the incredibly fast delivery,... See more

Customer service

Customers generally report positive experiences with customer service, highlighting fast responses and... See more

Product

Customers consistently note ambiguous experiences with product quality and availability. Many reviewers... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Been using this company for over a year now. I have never had anything but a perfect experience. Have ordered devices and heated tobacco, always delivered extremely fast and free! I have been very gra... See more

Rated 5 out of 5 stars

I've been using ET for years and they've never made a single mistake on wrong product, pricing, delivery times, quality, packaging...nothing. Also, their website is super easy to use. The re-orde... See more

Rated 5 out of 5 stars

Can highly recommend ET for all your vaping needs. I switched to them from another Company whose customer service was appalling. 18 hours after ordering it was delivered and well packaged. I will not... See more

Rated 5 out of 5 stars

Hands down ET has the best customer service I have ever experienced from an online retailer. I had a traumatising situation because of the DPD couriers. ET was very quick to respond to my emails,... See more


Company details

  1. Electronic Cigarette Store

Information provided by various external sources

Vape shop The Electric Tobacconist® is the UK's number one e-cigarette store, stocking over 100 brands. Our online vape shop stocks vape kits, vape tanks, vape pens, box mods and e-liquid.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.4

All reviews

(1,340)

50 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Was a bit wary ordering off this…

Was a bit wary ordering off this website because not heard of it before and my vape device was very cheap. Checked the reviews on here and gave it a go. Glad I did. Good dispatch and delivery time, great prices and good quality. Will use again. Thank you 😊

March 15, 2024
Unprompted review
Rated 1 out of 5 stars

Bought a vape from here that is faulty

Bought a vape from here that is faulty, BE WARNED, they do not refund you they just send you the product back and say it was "tested" and working. Bad practice, illegal. I shall be complaining to ombudsman as this is a scam company. I have lost my money, lesson learned, disgusting company conduct. No actual contact either, just emails.

February 1, 2024
Unprompted review
The Electric Tobacconist UK logo

Reply from The Electric Tobacconist UK

Hi Jen, thank you for taking the time to provide us with your feedback. We can only accept product returns on items that are sealed/unused or genuinely faulty under our returns policy. Our team treats claims of faulty products seriously and devices are rigorously tested. Upon reviewing the report concerning your device, it was tested extensively over several days using the Terea sticks you purchased. The results indicated that the device performed as expected and was deemed not faulty. As these products are categorised as consumable products, we cannot accept returns for used items that are unwanted or disliked for flavour preferences due to health & hygiene regulations. Nevertheless, we acknowledge your dissatisfaction with the flavours chosen and took the opportunity to provide you with recommendations and additional guidance. Best Regards - ET Team

Rated 5 out of 5 stars

First order

First order, fast delivery, one of the cheapest online vape sites I have found. Will be ordering again when I need something.
Thank you.

March 20, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommended

Good prices, easy to navigate website, nice range of products, and above all very quick dispatch and delivery.

Order at 7.26pm on March 15th....recieved on Sunday March 17th by noon

Thanks!

March 15, 2024
Unprompted review
Rated 5 out of 5 stars

Delivery issue

Had a problem with my delivery. Package failed to arrive. ET were quick to respond and resolved issue politely and efficiently. A Tracking number when item dispatched would be helpful.

March 15, 2024
Unprompted review
Rated 1 out of 5 stars

Had an order from this company

Had an order from this company, up till now everything has been fine , but this order two of the vape kits would not keep their charge . Very disappointed with their customer service. Almost impossible to contact them and even more difficult to respond .

March 11, 2024
Unprompted review
The Electric Tobacconist UK logo

Reply from The Electric Tobacconist UK

Hi Amanda, thanks for taking the time to leave us a review. We apologise for any inconvenience you've experienced with your kits. As previously communicated in our response to your identical Google review we noticed that you contacted our Customer Service Team yesterday. Our team received your email and responded within a couple of minutes. We kindly request your prompt response to our team's communication. By doing so, we can quickly resolve any issues you're encountering. Best Regards - ET Team

Rated 1 out of 5 stars

liquid all is fake - not original product

I ordered edge liquid and all is fake , all bottles was opened, labeling is fake . Not recommended to order from this website. Selling fake products.

March 1, 2024
Unprompted review
The Electric Tobacconist UK logo

Reply from The Electric Tobacconist UK

Hello, thanks for taking the time to leave us a review. It appears there may be a discrepancy in your experience, as we exclusively source our EDGE e-liquids directly from EDGE themselves. Due to the anonymity of the review, we are unable to verify your experience. It is possible that your purchase was made through an alternative retailer. Therefore we kindly request your cooperation in responding to the Trustpilot information request for further clarity. Best Regards - ET Team

Rated 5 out of 5 stars

Amazing customer servicesonic…

I have been using electronic tobacconist for years now. I can highly recommend them. So much choice. Its mind boggling.
I have today used the email customer service, which is really quick. Same day response. The people are just really helpful, kind and friendly and do their utmost to help out sort anything out and also to explain problems/ queries. Never condescending or make you feel stupid.
Thoroughly impressed. Great quality. Great offers. Great tastes. And always a super quick delivery.

March 6, 2024
Unprompted review
Rated 5 out of 5 stars

Above & Beyond....

I highly recommend this seller. Super fast communications by several members of staff. I had an issue with my parcel but they went above and beyond to put this right. I am very grateful for that, it is clear to see they are honest and genuinely care about their customers.

Thank you, I will be returning very soon :)

February 21, 2024
Unprompted review
The Electric Tobacconist UK logo

Reply from The Electric Tobacconist UK

Hi John, thanks for taking the time to leave us a review. We're very sorry to hear you didn't appear to receive your order. To get in contact with us via the Help Desk you need to select the option "UK Standard 1st Class" for Royal Mail 24 Standard or alternatively, there is an option "Not sure". Upon checking your tracking I can confirm the order was delivered on Thursday, 22nd of February. Our team has contacted you via email with further information. Best Regards - ET Team

Rated 5 out of 5 stars

Genuinely love this company

Genuinely love this company. I always get the 6 for £10 on the nic salts which they offer a good selection on. They offer 1st class delivery dispatched same day which I think is fantastic. If I’m running low and place an order the chances are it’s arriving next day so no having to get inferior products at the supermarket to keep me going until then. In my opinion, the best e-liquid website going. Totally dependable and offer great selection. Thanks for the past few years. Jamie.

February 14, 2024
Unprompted review
Rated 5 out of 5 stars

Super easy to order and delivered next day

Ordered the Sonder q pod from Geekvape and it was about the bestest vape I have ever used, I had a tight budget so for under a tenner delivered with a free liquid and bonus sample as well !Happy gonna tell all my friends coz this is a find and I'm so glad that I used ET uk

February 10, 2024
Unprompted review
Rated 4 out of 5 stars

Don't order the wrong product

Don't order the wrong product, impossible to get in touch with company.no phone assistance, only through e-mail that puts you in a loop.update-company got back to me and I have returned items through registered mail.waiting for refund.recieved refund promptly.

January 26, 2024
Unprompted review
The Electric Tobacconist UK logo

Reply from The Electric Tobacconist UK

Hi Christopher, thanks for taking the time to leave us a review. Unfortunately, we are unable to find you in our system with the current information provided. Please provide further details through Trustpilot so we can verify your experience with us and get in touch. Best Regards - ET Team

Rated 5 out of 5 stars

Excellent order service

Excellent order service, ordered and dispatched within 2 hours in the evening. Definitely recommend this supplier for fast quality deliveries.

January 24, 2024
Unprompted review
Rated 5 out of 5 stars

My "go to" site

Can't fault them anywhere.
Started buying from them sometime last year, orders have always been correct and delivered quickly and the review system on their site lets you actually get an idea of the flavours of liquid from other people so you don't just have one opinion on it. Really helpful feature where flavour is concerned imo!

Just ordered a bunch of new no-nic liquids from them for a new mod to mix on the RDA, and at 6 x 10ml bottles for £10, I'm more than happy!

Very much recommend.

January 22, 2024
Unprompted review

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