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electriQ Reviews 

18,384
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 1,309 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their excellent quality and effectiveness, especially air conditioning units which are described as life-savers during heatwaves. The ordering process is consistently highlighted as quick and easy, with many appreciating the clear product information and communication. Reviewers also commend the fast and efficient delivery service, often arriving earlier than expected and with good tracking and communication. However, some customers experienced issues with delivery, including delays, incorrect handling of removal services, or couriers failing to deliver on the promised day. A few people were dissatisfied with certain product aspects, such as short power cords, design flaws in fridges, or difficulties in getting products serviced by the manufacturer.

What people talk about most

Product

Users describe ambiguous interactions with product, with many expressing satisfaction, praising good value,... See more

Delivery service

Reviewers frequently express satisfaction with the delivery service, highlighting promptness and the helpful,... See more

Quality

People report positive experiences with quality, with many customers finding products like dishwashers and... See more

Service

Customers consistently note positive experiences with service, praising the quick, helpful, and efficient... See more

Order

Customers generally report positive experiences with the ordering process, finding it easy and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent air conditioning units, quick and easy to order. Downside is each time I order and I order on a regular basis I get you are entitled to a free gift but it never materialises. Also I get... See more

Rated 4 out of 5 stars

Product turned up on time and was well packed no marks or damage to the unit.I installed the unit myself and with the template provided is a great plus. I would advise anyone installing this unit to... See more

Rated 4 out of 5 stars

Good product information and feedback in relation to the delivery. Product arrived in a very good timeframe. Would have preferred that the delivery of the two products was from one courier as the fi... See more

Rated 5 out of 5 stars

I have used Appliances Direct several times over the years absolutely great service before and after I love the fact I can have it delivered to my Caravan 😁 The ElectriQ mobile Air Con unit 700BT... See more


Company details

  1. Electronics Manufacturer

About electriQ

Written by the company

SMART, SIMPLE, SAVINGS.

At electriQ, we believe you shouldn't have to choose between cutting-edge technology and a fair price. We bring you high-quality appliances and electricals at a fraction of the cost of the 'big brands'.

How do we do it? We use the same world-class factories and premium components as the household names. We just don’t charge you extra for a fancy badge. So, why pay more?

AWARD WINNING VALUE

It’s not just us shouting about our gear. Our products consistently pick up awards for their top-tier quality and unbeatable value for money.

WORRY FREE WARRANTY

Every electriQ product comes with at least a 1-year warranty as standard. We’ve got your back. If something isn't right, our team is ready to help.

TOP NOTCH SERVICE

Need a hand setting up your new monitor or want to chat about your new air con unit? Give us a call. Our friendly team is always happy to help.

HOW TO SAY OUR NAME...

(eh-lek-treek)

noun: The destination for savvy shoppers to get premium electricals without the premium price tag.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

18K reviews

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4.3

All reviews

(18,384)

1,309 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good product information and feedback…

Good product information and feedback in relation to the delivery. Product arrived in a very good timeframe. Would have preferred that the delivery of the two products was from one courier as the first delivery (the main product) was delievred by DPD without issue. The second product (delivered by EVRI) was three days late. (Next day delivery had been purchased)

June 27, 2026
Rated 4 out of 5 stars

Poor delivery service

Excellent service from ElectriQ, and freezer delivered snd installed.
However when ordering, we were offered 4 options for delivery. Picked one which happened to be the next day, received notification from the delivery company…waited in for a delivery slot, then silence. It was only when I phoned Appliances Direct that I was told that our delivery would not be that day, but 2 days later.
Luckily I coujd wait at home for the delivery, but I do wonder why we were given a choice!

June 27, 2026
Rated 3 out of 5 stars

The booking was very easy to do online…

The booking was very easy to do online and the delivery date was available on a Saturday which is always helpful. The dishwasher works very well and is exactly as described. The only negative was that I paid for the dishwasher to be installed and this didn't happen. He basically said you have the pipes you can do it yourself and then left.

June 28, 2026
Rated 5 out of 5 stars

Very happy with purchase

Very happy with purchase. Delivered on time. Nice retro style fridge, slightly smaller than our previous one which had to be replaced but adequate for family of four. Nice sized ice box handy for keeping ice lollies, ice cube trays and basics to hand. Seems well made and sturdy, certainly has a strong door seal. The only thing i would say is that the power cord really isn’t very long, so if there is some distance to your power point it may be an issue. Overall very happy.

June 28, 2026
Rated 5 out of 5 stars

I needed a slightly smaller fridge to…

I needed a slightly smaller fridge to fit in my new kitchen and after searching for eternity I found one from here and I’ve got to say I’m impressed. Arrived in very good time well packaged and reasonable on price. 10/10 👌

June 28, 2026
Rated 4 out of 5 stars

Ordering and delivery

Ordering and delivery all went smoothly, great pricing and quick delivery.
Unfortunately, the courier wasn’t told about the removal and recycling I had ordered, so wouldn’t remove the old ones, I had to take the ovens out myself.
Getting through to customer services was difficult, waiting about 20 minutes before being cut off, and having to phone again.
Eventually a refund was issued.

June 26, 2026
Rated 5 out of 5 stars

Good Service

Rang in afternoon for a new freezer. I was delivered the next day and the old one taken away, Delivery man very helpful and phone contacts also very good.

June 27, 2026

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