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electriQ Reviews 

18,384
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 1,309 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their excellent quality and effectiveness, especially air conditioning units which are described as life-savers during heatwaves. The ordering process is consistently highlighted as quick and easy, with many appreciating the clear product information and communication. Reviewers also commend the fast and efficient delivery service, often arriving earlier than expected and with good tracking and communication. However, some customers experienced issues with delivery, including delays, incorrect handling of removal services, or couriers failing to deliver on the promised day. A few people were dissatisfied with certain product aspects, such as short power cords, design flaws in fridges, or difficulties in getting products serviced by the manufacturer.

What people talk about most

Product

Users describe ambiguous interactions with product, with many expressing satisfaction, praising good value,... See more

Delivery service

Reviewers frequently express satisfaction with the delivery service, highlighting promptness and the helpful,... See more

Quality

People report positive experiences with quality, with many customers finding products like dishwashers and... See more

Service

Customers consistently note positive experiences with service, praising the quick, helpful, and efficient... See more

Order

Customers generally report positive experiences with the ordering process, finding it easy and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent air conditioning units, quick and easy to order. Downside is each time I order and I order on a regular basis I get you are entitled to a free gift but it never materialises. Also I get... See more

Rated 4 out of 5 stars

Product turned up on time and was well packed no marks or damage to the unit.I installed the unit myself and with the template provided is a great plus. I would advise anyone installing this unit to... See more

Rated 4 out of 5 stars

Good product information and feedback in relation to the delivery. Product arrived in a very good timeframe. Would have preferred that the delivery of the two products was from one courier as the fi... See more

Rated 5 out of 5 stars

I have used Appliances Direct several times over the years absolutely great service before and after I love the fact I can have it delivered to my Caravan 😁 The ElectriQ mobile Air Con unit 700BT... See more


Company details

  1. Electronics Manufacturer

About electriQ

Written by the company

SMART, SIMPLE, SAVINGS.

At electriQ, we believe you shouldn't have to choose between cutting-edge technology and a fair price. We bring you high-quality appliances and electricals at a fraction of the cost of the 'big brands'.

How do we do it? We use the same world-class factories and premium components as the household names. We just don’t charge you extra for a fancy badge. So, why pay more?

AWARD WINNING VALUE

It’s not just us shouting about our gear. Our products consistently pick up awards for their top-tier quality and unbeatable value for money.

WORRY FREE WARRANTY

Every electriQ product comes with at least a 1-year warranty as standard. We’ve got your back. If something isn't right, our team is ready to help.

TOP NOTCH SERVICE

Need a hand setting up your new monitor or want to chat about your new air con unit? Give us a call. Our friendly team is always happy to help.

HOW TO SAY OUR NAME...

(eh-lek-treek)

noun: The destination for savvy shoppers to get premium electricals without the premium price tag.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

18K reviews

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4.3

All reviews

(18,384)

1,309 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Universal Fitting - Not quite so Universal

Bought the universal window sealing kit, however, it’s not universal enough to fit all the way around my casement window.
There’s about a 6” gap where it won’t stretch to
Luckily, I can place it on the inside gap, which is small anyway, so hopefully won’t let too much hot outside air back in.

June 23, 2026
Rated 5 out of 5 stars

I purchased my first air con unit from…

I purchased my first air con unit from AppliancesDirect in August 2020, despite never hearing of the company, and the unit is still going strong.

This year, since having a baby, we wanted another unit for his room to ensure he was kept cool in this hot weather.

Not only did they have stock, it was dispatched within 2 days and I had it within 3.

Great service, and you can speak to them on the phone.

The only downside, and me not receiving it earlier, was that DPD failed to wait for us to open the door!

Highly recommend and will use again.

June 26, 2026
Rated 1 out of 5 stars

The item we purchased came without the…

The item we purchased came without the hose and regulator. We checked the reviews beforehand and in May 2026 someone had asked where they included and the response was yes. We had the item and queried the missing parts and have been told that they are only included on the black not the silver that we bought. The item was purchased via appliances direct and the whole experience has been unpleasant. I wouldn’t recommend the product or the company. Product also takes ages to assemble as as we are missing parts it’s still only partially built.

June 14, 2026
Rated 2 out of 5 stars

The cooker that I purchased was sold as…

The cooker that I purchased was sold as refurbished. However one foot was roken off. The panel at the back which holds the counter weight bricks was only held by one screw instead of4 and was severely out if shape and split where themussi g screws should have been. The electrical connection box was also not fized to the cooker back.

June 23, 2026
Rated 5 out of 5 stars

Delivery …

Very reliable delivery no fuss pleasant driver kept informed throughout process from sale to delivery

June 25, 2026
Rated 2 out of 5 stars

Let down by the delivery

Let down by the delivery. Booked a day and date at time of purchasing item. No show on the day. Courier let us down saying it wasn’t booked in. On contacting them booked in for three days later, hoping it turns up. This is unacceptable.

June 25, 2026
Rated 5 out of 5 stars

Amazing value

Amazing value, microwave is excellent, solid build quality, looks great and really works well. Glad we gave this one a chance.

June 25, 2026

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