Electronicempire Reviews 

204
•
TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

Tv ordered through Amazon, 65" Samsung, Box and packaging all in tack. Upon opening the box TV was damaged. Must be through their QA process as no physical damage only apparent when switched on. TV st... See more

Rated 1 out of 5 stars

Website states: Next day delivery - item NOT received next day - had to contact them to get it delivered late. Item was advertised as NEW - package showed signs of being opened; sealed with tape;... See more

Rated 5 out of 5 stars

I initially felt suspicious considering the advertised cheap price. However I placed an order for a microwave over the phone on late Wednesday,, and was told it would be delivered on Friday. Sure en... See more

Rated 5 out of 5 stars

Ordered a Qled tv on Friday 2.30pm, it was delivered the following day at 8am. Cant recommend Empire enough, 1st class service bargain tv ( £100 less than anywhere else ) pleasant guy dropped it off,... See more

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3.4

Average

TrustScore 3.5 out of 5

204 reviews

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No recent history of asking for reviews

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3.4

All reviews

(204)

11 reviews in the last 12 months

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Rated 5 out of 5 stars

Got the Samsung 77'' S95C OLED TV at an…

Got the Samsung 77'' S95C OLED TV at an absolute bargain price. Was very cautious about it saying it was brand new but on delivery it certainly was brand new as advertised. Delivered next day as promised and I ordered this late on in the day too!! The sales person rang me when I had a few issues and was very helpful in solving this. Would highly reccomend them and will use again if the price is right for me compared to other retailers.

October 7, 2023
Unprompted review
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Rated 1 out of 5 stars

Selling refurbished goods as new

Selling refurbished goods as new. Don't touch these guys with a barge pole. I purchased a TV from them September 2021. TV intermittently faulting, but outwith 30 days so wouldn't touch. Registered it with Samsung, but by the time the TV failed completely i was outwith my year with them (not that either of these times matter). Took TV to an independent engineer who opened the TV up and found a sticker signed and dated 26th Feb 2021, over 6 months before i purchased the TV. Electronic Empire i am now being told are well known for this. They couldn't be any more dismissive and their attitude from the moment i flagged the intermittent issue in March 2022 has been shocking. Cowboys, avoid unless happy with potentially refurbed goods being sold as new.

September 29, 2023
Rated 5 out of 5 stars

Good communication with company…

Good communication with company regarding delivery phone issue. Delivered on time and in good order
(ordered via Amazon), delivery updates were slightly out but in fact the Samsung sound bar arrived earlier than predicted. Very good ordering experience, would recommend.

September 15, 2023
Unprompted review
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Rated 5 out of 5 stars

Great value

Called up to see item was available they told me that the box was damaged and everything brand new. It as described I went and picked it up. Therefore not sure of delivery

July 1, 2023
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Rated 5 out of 5 stars

Good price, good service

Ordered an ‘ex-display’ Philips TV from them. Phoned Friday afternoon to confirm its condition, and it was in my house by 7.15am the very next morning.

Good price, TV really is ‘as new’, good service all round.

April 14, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, my husband ordered a tumble dryer by telephone on 27th December and it was delivered less than 24 hours later, very good communication, excellent 'old school' service, highly recommend.

December 27, 2022
Unprompted review
Rated 4 out of 5 stars

LG Sound Bar S80QR

Ordered a new sound bar just before Xmas. Thought I'd give it a go as they were a couple of hundred cheaper than those with deals on at that time. Followed up with a phone call in the middle of the break and was informed of the next day delivery. A very good experience and considerably cheaper than anywhere else.

December 29, 2022
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Rated 1 out of 5 stars

Don't waste you time with this…

Don't waste you time with this company!!!!! I bought a tv they tried to deliver it to the house but I couldn't not make it home in time to take it becauseof unexpected road work near home. So they got mad and passed the tv to someone else and after a 5 days sent a message giving me a refund because it was out of stock. They don't care about customers!!!!!!!

December 1, 2022
Unprompted review
Rated 5 out of 5 stars

Samsung HW-Q800B…

I was looking for the samsung HW-Q800B and i found it was £200 cheeper no the site .
I thought this is to good to be true so i took a chance and said what the hell i will give them a shot .
I was glad that i did as it was all good the soundbar came it was all as it should be very happy with the bar and the experience with electronics empire . 👍

October 26, 2022
Unprompted review
Rated 5 out of 5 stars

So I was looking to buy a Samsung…

So I was looking to buy a Samsung HWQ800B soundbar which costs £700 from everywhere but Electronic Empire had it for sale at an absolute bargain price of £508, I was a bit sceptical as it was so cheap to anywhere I could find it, read the reviews on TrustPilot which were all good so thought I'd give them a try, ordered on Monday and delivered on Wednesday, fast delivery and saved a fortune, highly recommended, thankyou Electronic Empire

November 14, 2022
Unprompted review
Rated 5 out of 5 stars

excellent service

we rang to ask about a tv, we were told they expected delivery to them the following day. next day they rang to say tv was available, we drove over and had completed the purchase in 5 minutes, they then helped to carry set to car and help load. This was excellent service also we saved over £150 on Currys price, 1st class thank you, they are in our opinion to be recommended

November 1, 2022
Unprompted review
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Rated 5 out of 5 stars

Highly recommend!

Ordered a TV at 4:50 yesterday and requested delivery for today. We took into account that this may not be possible for them to do on such short notice, but they bent over backwards to compensate our needs and gave us a delivery time slot for today.

They stuck to there word and the TV was delivered to us around 30 minutes ago! Incredible company and very worthy of a 5 star rating without any doubts.

Highly recommend Electronic Empire, a great customer experience.

October 20, 2022
Unprompted review

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