Nice selection, good prices. What I was NOT happy with was the poor experience I had with a question I asked your support team before I ordered. I asked about NON-metal bracelets and which are ok to... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Was a bit disappointed with the black ring. Pictures looked matt black but it is shiny and almost has a black/bronze hue. Also the ring is relatively thin so the edges are quite sharp. Fingers are tak... See more
Company replied
I have made two purchases with Elegatto and have been extremely happy with their products! The first item I purchased was the wrong size. I was able to easily exchange it with no issues and the exchan... See more
Company replied
I accidentally purchased a bracelet that was in "pre-order" status, which I assume means it's not currently in stock. So, I reached out to the customer care team and asked if the order could be switch... See more
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Company details
- #92 of 116 best companies in Fashion Accessories Store
Written by the company
Elegatto is a men's accessory brand based in Los Angeles. Founded in 2017 by California entrepreneurs and designers with a mutual love for uniquely designed and well-made jewelry. We have a mission to provide premium quality accessories at affordable prices and allow each man to find a jewelry piece for any occasion and style. We believe that everything you touch and everything that touches you have texture. Touch is arguably our most enjoyable sense at — Elegatto, we craft jewelry with that sensation in mind. After all, what will life be without the sense of touch
Contact info
120 E 8th street, 90014, Los Angeles, United States
- support@elegatto.com
- elegatto.com
3.6
Average
452 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Your shipping / delivery partner is…
Your shipping / delivery partner is awful . Won’t be shopping here again based on terrible experience . Didn’t even get the product
October 7, 2025
Reply from Elegatto
We’re truly sorry to hear about your frustrating experience with your order, Andrew. While we partner with third-party carriers for local deliveries, we understand that this doesn’t excuse the inconvenience you’ve faced.
We’ve checked your order status, and it shows as delivered. If you haven’t received it, please let us know—we’d be happy to investigate further with the carrier or arrange a replacement if needed.
Your satisfaction is important to us, and we’d appreciate the chance to make this right. Feel free to contact our customer support for further assistance.
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Reply from Elegatto
We sincerely apologize that you received a review invitation before your order arrived, Gillian. We understand how frustrating this must be when you're still waiting for your delivery, and we appreciate you bringing this to our attention.
Your satisfaction is important to us, and we'd be happy to check on your order status if you'd like. Please feel free to contact our customer support team for personalized assistance.
Once your package arrives, we'd truly value your feedback about your experience. Thank you for your patience and understanding.
MY WIFE IS DECEASED SO QUIT REPLYING BACK USING HER NAME
WHY DO YOU KEEP SENDING ME MESSAGES BACK USING MY DECEASED WIFES NAME???? I AM SO SICK AND TIRED EXPLAINING THIS!
October 7, 2025
Reply from Elegatto
Hi John,
We are deeply sorry for the distress caused by our invitation addressing you by your wife’s name. We now understand this is connected to how your Trustpilot account is currently registered.
To prevent this from happening in the future, the name associated with messages would need to be updated directly in your Trustpilot account settings. This is the only way to ensure our system reflects your preferred name in all communications.
If you’d like assistance navigating the account changes or have any other concerns, please don’t hesitate to let us know.
Reply from Elegatto
Thanks so much, Dennis! We're happy to hear you love the product and found our exchange process easy. If you ever need anything else, just let us know. We appreciate your support!
I have purchased 10 different items and…
I have purchased 10 different items and the quality is incredible and I have never been disappointed.
The price is very good as well as delivery time.
October 8, 2025
Reply from Elegatto
Thank you so much, Glen! Glad to hear you’ve loved everything and that you’re happy with the quality, price, and delivery. We really appreciate your support and can’t wait to have you shop with us again!
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I already returned the bracelet since…
I already returned the bracelet since it was the wrong size/color ordered a new one and still the same thing. Horrible service
October 7, 2025
Reply from Elegatto
Thank you for your feedback, Austin. We’re truly sorry to hear about your experience, and we’d like to resolve this for you. Please contact our customer support team, and feel free to send us a photo of what you received so we can assist you further and find a suitable solution. We appreciate your patience and hope to turn this around for you.
Product excelent
September 24, 2025
Reply from Elegatto
Thank you so much, Maria! We're glad that you’re happy with your bracelets. If you ever need anything else, just let us know.
Reply from Elegatto
Thank you, Bruce! We’re so glad you enjoyed shopping with us. If you need anything else or have questions, just let us know. Happy shopping!
Good products
October 6, 2025
Reply from Elegatto
Thanks so much, Bishwajit! We really appreciate your support. If you ever need anything or want to see more, don’t hesitate to reach out!
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Great product!
October 1, 2025
Reply from Elegatto
Thanks so much, Candy! Glad you’re happy with it. We appreciate your support!
Unique and sturdy bracelets
I have not brought anything that I didn't like or have second thoughts about from this store. I brought the same bracelet in the same color because I like it that much.
October 7, 2025
Reply from Elegatto
Thank you so much, Kei! It means a lot to hear you love the bracelets and that you keep coming back for more. We’re glad that you’re happy with your purchases. If there’s anything else you’re eyeing or want to see, just let us know!
Product was delivered fast
Product was delivered fast. Looks so great. However on 1 side it is attached to the latch by 2 cords. On the other side only 1 cord and it is looking a bit frayed. I’m very concerned about its durability
September 30, 2025
Reply from Elegatto
Thank you for your feedback, Rich! We’re glad to hear your product arrived quickly. I’m sorry to hear about the issue with the rope. Your satisfaction is very important to us. Please contact our customer support team so we can assist you further and find a solution. Thanks again for bringing this to our attention!
Careful what you purchase or trying to purchase.
1. Did not want this so called “Mystery Gift”. Not sure how this went through. Didn’t even get the choice I wanted. Didn’t even complete the the payment. So what happened? Unknown.
2. Tried going through the process on another order, could not complete it because well, it was going through other products I wasn’t even looking at. So, can not purchase your merchandise if the site wonders away from the choice I’m looking for.
By the way, let me know how I can return your free gift.
October 7, 2025
Reply from Elegatto
Thank you for sharing your experience, David. We truly appreciate your feedback and want to make this right for you.
We’re sorry for any confusion caused by the mystery gift and the checkout process. To assist with returning the unwanted item, our customer support team would be happy to provide a prepaid return label. Please contact us directly, and we’ll take care of this for you right away.
Regarding the site navigation issues you encountered, if you’d like help completing your intended purchase, we’d be glad to assist you personally. Just let us know.
We value your time and patience and hope to have the opportunity to serve you better in the future.
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Love my bangle with the dangle
Minimal ship time. Great packaging. Exquisite product. Get lots of compliments on it.
October 10, 2025
Reply from Elegatto
Thanks so much, Friday! We're so happy to know your bangle is getting compliments. We try to keep things quick and simple, so it’s great to hear you had a good experience. If you ever want more, just reach out!
Reply from Elegatto
Thank you so much, William! We're glad you like the quality and look of your bracelet. Appreciate your support!
Exactly what I ordered and expected…
Exactly what I ordered and expected with a fast delivery!
October 7, 2025
Reply from Elegatto
Thank you so much, Michael! Glad to hear everything arrived as expected and quickly. We really appreciate your support.
Reply from Elegatto
Thanks so much, Habib! So happy to hear you liked the delivery and quality. If you need anything else, just reach out to us. We really appreciate your support!
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Great bracelets I love it keep going…
Great bracelets I love it keep going you are the best in this segment
September 29, 2025
Reply from Elegatto
Thank you so much for the kind words, Jaime! We really appreciate your support and encouragement. It means a lot to us. We’ll keep doing our best to bring you great bracelets — stay tuned for more! If you ever need anything, just reach out. Thanks again!
Simple yet elegant
Well made bracelet. My everyday wear. Quality and workmanship all there. Simple yet stylish. Exactly what I was looking for. Considering getting one for my son.
October 6, 2025
Reply from Elegatto
Thanks so much for the lovely review, Michael! We're glad to hear you love the bracelet — it really is a perfect everyday piece. And that’s exciting about getting one for your son! If you need any help or suggestions when you’re ready, just let us know. We’d be happy to help. Thanks again for your support!
Good updates and good product
I got email updates about my order all along the way. I received my order quickly and packaged very nicely.
October 6, 2025
Reply from Elegatto
Thank you so much for your kind review, Beth! We're glad to hear that you appreciated the updates on your order. We truly appreciate your support!
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