Excellent extractor, works well and keeps the hob dry. Looks stylish and the angled hood means no more knocked heads. It is noisier than expected and described
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Like the new slimline cooker hood, but trying to register online is a complete farce, It tells you to add a picture or file of your receipt to complete registration but when you do nothing gets sent... See more
Company replied
This extractor is the bees knees. Not a single smell or any condensation in our kitchen since installation. Tremendous piece of kit. So glad we found you in Italy and dealt direct. Only a plug change... See more
Company replied
I purchased elica as per its branding in Nepal but it seems there is no way to online register here and we need to keep warrenty paper which might get lost. Also, the designs are little old in compar... See more
Company replied
Company details
Written by the company
Elica è un'azienda che crede nel potere dell'inventiva e dell'arte per creare soluzioni uniche e di design per la casa, in particolare per la cucina. La nostra visione è ispirare le persone a reinventare i propri spazi abitativi, offrendo soluzioni funzionali ed esteticamente accattivanti. La nostra missione è fornire prodotti innovativi e di design per la cucina e oltre, che soddisfino le esigenze pratiche senza rinunciare allo stile. Crediamo nella bellezza, nell'unicità, nell'accessibilità e nell'autenticità. I nostri prodotti sono il risultato di una solida esperienza e conoscenza, con un focus sulla funzionalità e sulla qualità. Siamo leader nei sistemi di estrazione, garantendo ambienti sani e confortevoli. La nostra ingegnosità e i nostri brevetti rivoluzionari ci distinguono sul mercato globale.
Contact info
Via Ermanno Casoli 2, 60044, Italy
- elica.com
3.7
Average
7K reviews
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Great design, but terrible functionality and support
I bought the Elica Hidden 2.0 primarily for its aesthetics, and that is where the positives end. The controls are completely unintuitive. If you turn on the first speed, you can't just switch it off—you have to cycle through the second, third, and fourth speeds before it finally shuts down.
Furthermore, the Wi-Fi feature is non-existent. My phone detects the device as "elica-test," and it simply doesn’t work. I’ve reached out to official support in both Russia and Italy dozens of times over the past year, but I’ve received zero help. I paid a premium for smart features that do not work. I am extremely disappointed with this purchase.
March 13, 2026
Reply from Elica
Thank you for your feedback, and thank you as well for your kind words about the design of our Hidden 2.0. We truly appreciate it.
Please rest assured that the issues you are experiencing are fully solvable. To support you properly and finally bring this matter to a resolution, we will have the Elica Russia Service Manager contact you directly.
They will review your case in detail, assist you step by step, and help restore the correct functionality of your product.
We remain at your disposal and are committed to helping you.
Reply from Elica
Grazie per la tua recensione. Felici che il prodotto ti abbia convinto, soprattutto per silenziosità e qualità. Ottima scelta.
Thank you for your response
Thank you for your response, but I have already contacted your Customer Care through the official channels and shared all the required photos and information.
If you are genuinely willing to help, I would expect you to review my existing case and emails instead of repeatedly asking me to contact you again. I already followed your process and received a negative response after 5 days, with no attempt to identify the model from images or suggest any alternative solution.
Simply asking me to repeat the same steps does not resolve the issue.
I’ve shared this review to help other customers make informed decisions before purchasing. I am still open to a resolution, but it requires a proper review of my case rather than generic responses.
February 12, 2026
Unprompted review
Reply from Elica
Dear Customer,
We are truly sorry for what happened and we understand your frustration.
Unfortunately, we are unable to find any service request under your name in our system.
To properly review the case you mentioned and to immediately escalate it with our service provider, we kindly ask you to provide us with a name or the email address used to open the original request.
Without this information, we cannot locate your file nor take any action on your behalf.
We are ready to assist you as soon as we have a concrete reference to work with. We remain at your disposal.
The light cover of the extractor fan is terrible
The light cover of the extractor fan is of terrible quality - they fell off 3 or 4 times in a year.
Our retailer is kind of to provide replacements the first 2 times. Now they're not willing to do it anymore and they said the manufacture believe this kind of fall-off is due to installation issue and they have no solution to buy 65+ euro per pair from them.
March 20, 2026
Unprompted review
Reply from Elica
Thank you Grace for your feedback. We are sorry to hear about your experience with the light covers and we completely understand your frustration.
At the moment, we are unable to trace any direct contact or service request related to your case. As your request concerns Ireland, support is handled by our local service partner to ensure you receive the most appropriate assistance.
We kindly invite you to reach out again through the official channels.
We remain at your disposal.
No one came for AMC service
No one came for AMC service. No further follow up calls, nothing.
March 9, 2026
Reply from Elica
Dear Customer, we’re sorry to hear about your experience. For assistance with your AMC service request, we kindly ask you to contact Elica India directly, as they manage service operations locally. Their team will be able to check your request and provide you with the necessary support.
Very good equipment
March 9, 2026
Reply from Elica
Thank you Karolina for your feedback. Good to know the product meets your expectations. We focus on delivering reliable performance and consistent quality.
Poor customer service
Poor customer service. Very blunt. Don't really want to provide solutions to problems.
March 7, 2026
Reply from Elica
Thank you Patrick for your feedback. We are sorry to hear about your experience and understand your frustration.
At the moment, we are unable to trace any direct contact related to your case. As your request concerns Ireland, support is handled by the local service partner to ensure you receive the most appropriate assistance.
We kindly invite you to reach out again through the official channels so we can help direct you correctly and support you in finding a solution.
Parts came in a timely manner and were…
Parts came in a timely manner and were carefully packaged.
March 4, 2026
Reply from Elica
Thank you for sharing your experience, John. We’re happy the delivery was prompt and the packaging met your expectations. We look forward to seeing you again on elica.com.
Easy to order and delivery was quick.
March 10, 2026
Reply from Elica
Thank you for sharing your experience. We’re happy that the purchase process was smooth and the delivery fast. We look forward to welcoming you again on elica.com.
Reply from Elica
Thank you for sharing your experience. We’re happy that everything works well and that the product met your expectations. We look forward to seeing you again on elica.com.
Reply from Elica
Thank you for your feedback.
We’re glad to hear that your delivery arrived on time as promised and that your experience met expectations.
High price of the filter + delivery cost
February 26, 2026
Reply from Elica
Thank you for your feedback. We understand that price and delivery costs are important. We ship to Ljubljana, and with our rotating promotions and discounts it is often possible to find filters at a more convenient price on our official store.
Reply from Elica
Thank you for sharing your experience. We are delighted that your order and delivery were quick. We look forward to seeing you again at elica.com!
it is extremely noisy and does a…
it is extremely noisy and does a terrible job of extracting air. we are constantly struggling with fire alarm. it was a terrible decison. the product is not as advertised at all. elica customer care is terrible and unhelpful. extremely bad product and a terrible company overall.
March 4, 2026
Reply from Elica
Thank you for your feedback. We are sorry to read about your experience. At the moment, we are unable to find any contact associated with your details in our support systems. For this type of situation, aspects such as installation and ducting configuration can significantly impact performance.
We kindly invite you to contact our Customer Care through the official channels so we can verify your case and arrange the appropriate checks to support you.
Hard to recommend Elica
Filters are overly expensive and of very poor design. Fitting them is unsafe due to poorly designed/made extractor fan. Impossible to recommend. Purchase and delivery was fine, otherwise there wouldn’t even have been one star.
February 27, 2026
Reply from Elica
Thank you for your feedback. We are pleased to hear that your purchase and delivery experience on Elica Shop met your expectations. We are sorry, however, that the product did not meet them. Our filters are designed to ensure compatibility and correct installation with Elica products. If you experienced difficulties during fitting, our Customer Care team is available through the official support channels to review your case and provide the appropriate assistance.
Not easy to deal with.
I tried to use the contact form, as suggested by Elica.com in response to an earlier review, but there were too many characters in my comment. I give up.
I've lost the chance of the 5 year warranty and the hob is still registered at a property 400 miles away.
Elica don't make things easy.
March 5, 2026
Unprompted review
Reply from Elica
Hi,
we’re really sorry to hear about the difficulties you experienced while trying to reach us — that’s certainly not the experience we want for our customers.
Please know that you can still use the contact form even with a very short message, for example simply asking us to get in touch with you. We will then follow up directly and help you step‑by‑step.
Also, please don’t worry about the 5‑year warranty or the address currently registered.
Once you contact us again through the form, we will review your case and, if your hob meets the required conditions, we will make sure to extend the warranty to 5 years and update the information correctly.
We’re here to help and we genuinely want to make this easier for you.
Poor services and behaviour of service center poor
Deficiency in service and damage to appliances by tecnician sent by authorized service centre which did not show id card .
February 25, 2026
Unprompted review
Reply from Elica
We are sorry to read your feedback. At the moment, we are unable to identify your case from this review and therefore cannot verify what happened. For us, service quality and professionalism are essential standards.
Please contact us directly through the “Contact Us” section on elica.com so we can check your case in detail and provide proper support.
I made a mistake ordering after maker…
I made a mistake ordering after maker filters which didn’t fit, lessened learned!
February 12, 2026
Reply from Elica
Hi Keith, thank you for your feedback.
If you need support identifying the correct compatible filters for your model, please contact us through our official customer service channels with your product details and serial number. We’ll be happy to help you select the right item.
Excellent product
Excellent product, very good value for money and a superfast trackable delivery.
February 19, 2026
Reply from Elica
Hi John, thank you for your feedback. We’re pleased to hear that you’re satisfied with the product, the value for money and the fast, trackable delivery. We look forward to welcoming you again on Elica.
Postage cost is very high
Postage cost is very high
No videos available to help fix the filters into place.
February 19, 2026
Reply from Elica
Richard, we understand your feedback regarding the shipping costs. Delivery fees are calculated based on logistics, handling and transport conditions.
For support on how to correctly fit the filters, please contact our official customer service channels with your product details so we can provide the appropriate guidance. You can also register through our official channels to receive updates, dedicated assistance and information about promotions and special offers.
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