Excellent extractor, works well and keeps the hob dry. Looks stylish and the angled hood means no more knocked heads. It is noisier than expected and described
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Thanks to Elica, I could eliminate the Kitchen Hood. I enjoy cooking for my family, with the Nikolatesla one aspiration hob as it is big enough so I can work comfortably
Like the new slimline cooker hood, but trying to register online is a complete farce, It tells you to add a picture or file of your receipt to complete registration but when you do nothing gets sent... See more
Company replied
I purchased elica as per its branding in Nepal but it seems there is no way to online register here and we need to keep warrenty paper which might get lost. Also, the designs are little old in compar... See more
Company replied
Company details
Written by the company
Elica è un'azienda che crede nel potere dell'inventiva e dell'arte per creare soluzioni uniche e di design per la casa, in particolare per la cucina. La nostra visione è ispirare le persone a reinventare i propri spazi abitativi, offrendo soluzioni funzionali ed esteticamente accattivanti. La nostra missione è fornire prodotti innovativi e di design per la cucina e oltre, che soddisfino le esigenze pratiche senza rinunciare allo stile. Crediamo nella bellezza, nell'unicità, nell'accessibilità e nell'autenticità. I nostri prodotti sono il risultato di una solida esperienza e conoscenza, con un focus sulla funzionalità e sulla qualità. Siamo leader nei sistemi di estrazione, garantendo ambienti sani e confortevoli. La nostra ingegnosità e i nostri brevetti rivoluzionari ci distinguono sul mercato globale.
Contact info
Via Ermanno Casoli 2, 60044, Italy
- elica.com
3.7
Average
7K reviews
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Postage cost is very high
Postage cost is very high
No videos available to help fix the filters into place.
February 19, 2026
Reply from Elica
Richard, we understand your feedback regarding the shipping costs. Delivery fees are calculated based on logistics, handling and transport conditions.
For support on how to correctly fit the filters, please contact our official customer service channels with your product details so we can provide the appropriate guidance. You can also register through our official channels to receive updates, dedicated assistance and information about promotions and special offers.
Reply from Elica
Thank you, Briean, for your feedback. We’re pleased to hear everything was seamless from order to delivery. Delivering a smooth and reliable experience is exactly what we aim for.
The extractor leaks all over the place…
The extractor leaks all over the place and I am told this is normal - I am trying to contact the manufacturer to see if we can find out why
January 17, 2026
Reply from Elica
Thank you for your feedback. We are sorry to hear about the situation you describe.
This type of behaviour is not considered normal. As we do not have your details, we are unable to verify your case in our systems. We kindly invite you to contact our Customer Care through the official support channels so that we can review the situation and assist you appropriately.
Pathetic Service
They have the worst service every. They are not even able to do the most basis task of providing the installation service. What good is a product if you cant use it.
February 19, 2026
Unprompted review
Reply from Elica
We are sorry to read about your experience. We understand your frustration when a product cannot be used as expected. To clarify, installation services are not managed directly by us unless explicitly included in the purchase conditions. In order to verify your specific case and understand what occurred, please contact us through our official customer service channels with your order details and product information.
This will allow us to review the situation properly and provide accurate support.
Thanks Elica
Thanks Elica - the service was good and speedy . The filter is perfect and exactly the correct one.
February 12, 2026
Reply from Elica
Hi, thank you for your feedback. We’re glad the service was quick and that the filter was exactly the right one for your hood. Providing accurate compatibility and fast support is always our priority.
Fantastic
Easy to find the filter I need. Good price. Easy payment process. Fast delivery.
February 10, 2026
Reply from Elica
Hi Eric, thank you for your feedback. We’re glad you found the right filter easily, appreciated the price, and experienced a smooth payment and fast delivery. Providing a clear and efficient purchase journey is a key part of the experience we aim to deliver on elica.com.
Reply from Elica
Hi Michael thank you for your feedback. We’re glad the process to validate the extended warranty was simple and clear. For any future need, you can always find support on elica.com.
Reply from Elica
Hi Andy, thank you for your feedback. We’re glad everything went well and that your spare parts were delivered quickly and efficiently. Ensuring a smooth and reliable service is always our goal.
Having a contact number that works…
Having a contact number that works would be helpful. Otherwise the website is easy enough to navigate.
February 5, 2026
Reply from Elica
Thank Niko you for your feedback. We understand how important it is to reach us easily when you need support.
All our updated contact details are available on elica.com in the “Contact us” section. Our team will be happy to assist you there.
Cappa elica
Cappa elica, 64 differenti codici alfanumerici... compatibili con xyzxy, online impossibile da acquistare, però al telefono precisi chiaro efficiente
February 15, 2025
Reply from Elica
Ciao Fulvio, grazie per il tuo riscontro. Comprendiamo che l’identificazione del codice corretto possa risultare complessa, soprattutto quando esistono più varianti compatibili. Siamo però felici che il supporto telefonico sia stato chiaro ed efficace nel guidarti verso la soluzione giusta. Continuiamo a lavorare per rendere l’esperienza online sempre più semplice e immediata. Ti aspettiamo su elica.com.
Reply from Elica
Hi Luca! Thank you for your feedback. We’re glad you appreciated the reliability of our service, the originality of our products, and the fast delivery. We work every day to ensure quality and a service that reflects the Elica brand. We look forward to welcoming you again on elica.com.
Reply from Elica
Thank you Arani for sharing your experience. We’re pleased to know that the service met your expectations, even during the reward redemption process.
Providing a smooth and reliable experience in every interaction is a priority for us. We look forward to seeing you again on elica.com.
Broken cooker hood. Elica unresponsive
I have a cooker hood.
The plastic is disintegrating after less than a year.
Despite buying from their online site and contacting them, the seller says talk to elica.
Elica don't reply.
Very poor product and service.
February 9, 2026
Reply from Elica
Thank you for your feedback. We are sorry to hear about the issue you describe with your cooker hood.
This is not the experience we want our customers to have. If you purchased the product through Elica Shop, our Customer Care team dedicated to the online store can verify your order and assist you with the necessary checks.
As we cannot identify your case from this review, we kindly invite you to contact us through our official support channels so we can review the situation and provide the appropriate support.
Good customer service
Thanks for customer service team sent me a link to register my Elica JOYCE-60 extraction hood prodcut for 5 years warranty.
February 10, 2026
Reply from Elica
Hi Glynnis, thank you for your feedback. We’re glad our team was able to support you with the registration of your Elica JOYCE hood and provide all the necessary information. Offering clear and straightforward assistance is an important part of the experience we aim to deliver on elica.com.
Non delivery following missed delivery with no follow up
After i noticed I made a mistake on the delivery address, i tried to correct before delivery, through Elica, DHL and DHL's subcontractor BPost. All 3 companies appear to have have done nothing to resolve the situation despite multiple emails, messages on web site etc.. The ordered part is now returned to Elica but i have heard nothing since. I still await this part delivery urgently, to drop off point in Brussels
January 20, 2026
Reply from Elica
Hi Russell, we understand the inconvenience caused. From our checks, the delivery address was entered incorrectly during the checkout process and the courier was therefore unable to complete the delivery. The parcel is currently in transit back to our warehouse. Once it is physically received by our logistics team, we will proceed in accordance with our Terms and Conditions and update you on the next steps. As we cannot access your full order details through this channel, please contact us directly via elica.com in the “Contact” section so we can manage the case promptly and define the correct redelivery option.
Very good and fast
January 28, 2026
Reply from Elica
Hi Adrian, thank you for your feedback. We’re glad your experience was very good and fast, exactly the standard we aim to deliver every day. We look forward to welcoming you again on elica.com.
Poor customer service set up
Filled in the online form as it was a weekend. Had to chase it up 3 days later to be told it went to Italy. Filled in a new form then with all the same details in. No way for the team on the phone to access the details in the central form. Not sure why the local form isn’t accessible on the website. Very inefficient process. Had the email address been available I could have just emailed them and had a response within a working day.
January 30, 2026
Reply from Elica
We are sorry to read about your experience and understand the frustration caused by the process you describe. The online forms are routed based on the information provided, which can result in the request being directed to a different support structure for initial handling. In order to ensure proper tracking and data protection compliance, requests must be managed through the official forms and cannot be processed via direct email. If your case is still open, we invite you to contact us again through our official customer service channels, indicating your previous reference details, so we can verify the status and ensure correct handling.
Efficiency
January 27, 2026
Reply from Elica
Thank you Frederick for your feedback. We’re glad you appreciated the efficiency. We look forward to welcoming you again on elica.com.
Reply from Elica
Thanks Nicky. We’re pleased the process was fast and efficient from start to finish!
Reply from Elica
Thank you Guzal for your feedback. We’re glad to hear everything arrived quickly and exactly as requested. Thanks for choosing us.
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