Excellent extractor, works well and keeps the hob dry. Looks stylish and the angled hood means no more knocked heads. It is noisier than expected and described
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Thanks to Elica, I could eliminate the Kitchen Hood. I enjoy cooking for my family, with the Nikolatesla one aspiration hob as it is big enough so I can work comfortably
This extractor is the bees knees. Not a single smell or any condensation in our kitchen since installation. Tremendous piece of kit. So glad we found you in Italy and dealt direct. Only a plug change... See more
Company replied
Very bad.i was supposed to pay £3 on my c/card but I have been charged £30. Tried to complain with customer services but useless. I am very unhappy. Please refund me £27 Andrew Bremer
Company details
Written by the company
Elica è un'azienda che crede nel potere dell'inventiva e dell'arte per creare soluzioni uniche e di design per la casa, in particolare per la cucina. La nostra visione è ispirare le persone a reinventare i propri spazi abitativi, offrendo soluzioni funzionali ed esteticamente accattivanti. La nostra missione è fornire prodotti innovativi e di design per la cucina e oltre, che soddisfino le esigenze pratiche senza rinunciare allo stile. Crediamo nella bellezza, nell'unicità, nell'accessibilità e nell'autenticità. I nostri prodotti sono il risultato di una solida esperienza e conoscenza, con un focus sulla funzionalità e sulla qualità. Siamo leader nei sistemi di estrazione, garantendo ambienti sani e confortevoli. La nostra ingegnosità e i nostri brevetti rivoluzionari ci distinguono sul mercato globale.
Contact info
Via Ermanno Casoli 2, 60044, Italy
- elica.com
3.7
Average
7K reviews
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Efficiency
January 27, 2026
Reply from Elica
Thank you Frederick for your feedback. We’re glad you appreciated the efficiency. We look forward to welcoming you again on elica.com.
Reply from Elica
Thanks Nicky. We’re pleased the process was fast and efficient from start to finish!
Reply from Elica
Thank you Guzal for your feedback. We’re glad to hear everything arrived quickly and exactly as requested. Thanks for choosing us.
The first Two did not work.
The first Two did not work.
The first one would not turn on, the display did not even illuminate, the fan ran for 5 seconds as it was supposed to do but the hod would not turn on.
Eventually I managed to get Appliances Direct to send a replacement but initially they instructed me to contact DR Kitchens the importer. The replacement would not work it just gave error codes that wasn’t in the manual as they don’t put the codes in the troubleshooting guide it just directs you to call customer service.
After another call to Appliances Direct they immediately arranged another replacement this was done as a swap when the replacement was delivered.
If any has issues with a product that doesn’t work then I suggest that you know your rights and insist a replacement Swap and dismiss any repair.
I did contact DR Kitchens as instructed by Appliances Direct and filled out a form for the faulty appliance, but as I would need to wait over a week for an engineer and the hob was new I insisted that the hob was replaced as Appliances Direct wanted to collect the faulty one and have it inspected and repaired if possible but that would leave me without a cooking appliance so I insisted on a replacement and the replacement also did not work and again it was going to be over another week before an engineer could attend for an inspection so appliance’s direct sent me a third hob that did actually work. So you were contacted about the first and second faulty appliance.
February 1, 2026
Reply from Elica
Thank you for sharing your experience. We are sorry to hear about the difficulties you encountered.
From our records it appears that the case was managed directly through the retailer, who decided to proceed with the product replacement. For this reason, our service team was not contacted in the first instance.
If we had been involved, we would have arranged a technical inspection to verify the product and provide the appropriate support. Our Customer Care team remains available through the official channels should you need assistance in the future.
Reply from Elica
Thank you Vincent for your feedback. We’re glad to hear the website was clear and the delivery fast, with the product exactly as described. We look forward to welcoming you again on Elica.com.
Purchased an Elica snap air purifier 3…
Purchased an Elica snap air purifier 3 and half years ago packed up after 2 years now out of warranty paid over £150 to get it working now stopped working after 18 months contacted Elica uk DR Kitchen appliance not interested gave me a firm who could help NAC they won’t touch it I’ve got a purifier that doesn’t work and spent over £600 not fit for purpose
February 1, 2026
Unprompted review
Reply from Elica
Thank you for sharing your experience. We’re genuinely sorry to read about the issues you’ve faced and understand your frustration, especially given the time, cost and repeated failures you describe. This is not the experience we want our customers to have. We don’t want to dismiss your case or leave you without support. We ask you to contact our Customer Service directly, referencing this review and the previous repairs, so we can recheck the situation in detail and verify what options are still available for your product. Each case can be different, and we want to make sure it is reviewed properly. We appreciate you bringing this to our attention and remain available to look into the matter seriously.
The LHOV is a piece of art.
The LHOV is great.
It’s not the easiest to work with though, but once you figure it out, cooking is almost like cheating.
January 30, 2026
Reply from Elica
Thank you Justin for sharing your experience.
LHOV combines design and advanced functionality: a short learning curve leads to exceptional cooking results.
Found the hob & local retailer on…
Found the hob & local retailer on line,went to KKS & Martina there was an absoloute delight to deal with & complete the transaction.
January 30, 2026
Reply from Elica
Thank you Joan. It’s great to know that the journey from online search to in-store purchase was clear and enjoyable.
Very helpful service and very prompt…
Very helpful service and very prompt resolution
January 26, 2026
Reply from Elica
Thank you Annie for your feedback. We’re pleased to know that the support you received was helpful and that the issue was resolved promptly. Providing clear assistance and timely solutions is a key part of the Elica experience.
I ordered the Nikola Tesla Flame gas…
I ordered the Nikola Tesla Flame gas hob at the end of August. It finally arrived in January. Communication from the company was non existent and I had to keep phoning the supplier who was unable to give me any reliable updates.
January 19, 2026
Reply from Elica
Dear Customer, we’re sorry to read about the frustration you experienced with delivery timing and communication. We’d like to clarify that Elica does not sell finished products such as the NikolaTesla Flame directly to end customers. Orders, delivery schedules, and updates are fully managed by the authorised retailer or supplier you purchased from, who is responsible for order confirmation and logistics communication. For this reason, any delays or lack of updates need to be addressed directly with the seller, who has visibility on order status and delivery planning. That said, your feedback is important to us. We would appreciate knowing how your experience has been with the NikolaTesla Flame now that it has been delivered and installed, as product performance and satisfaction remain central to our commitment to quality.
Reply from Elica
Thank you David for your feedback. We’re glad to hear that everything was straightforward and went exactly as planned. Delivering a smooth and reliable experience is a core part of the Elica standard.
gas hob with built in extractor fan
Love the gas hob and the extractor fan works brilliantly
January 25, 2026
Reply from Elica
Thank you for your feedback. We’re pleased to hear that you’re enjoying the gas hob and that the built-in extractor fan is working brilliantly. Delivering high-performance solutions that integrate cooking and extraction is at the core of Elica’s approach.
Very fast efficient service
January 15, 2026
Reply from Elica
Thank you Michelle. Delivering an efficient and timely service is a core part of the Elica experience, and we’re pleased it met your expectations.
Sorted my query effectively
January 8, 2026
Reply from Elica
Thank you for sharing your experience!
Your request was managed correctly. For any future assistance, please refer to the official support available on elica.com.
Love my Tesla Flame hob but
Love my Tesla Flame hob even though we had to have it repaired a handful of times and having to wait for a gas qualified engineer BUT the Elica snap was a total waste of money. Never worked with the app ( now discontinued ) incredibly noisy and well not fit for purpose. Would give the hob 5 stars even with the issues but the snap nil points.
January 22, 2026
Unprompted review
Reply from Elica
Merci pour votre message.
Nous sommes désolés de lire votre insatisfaction. Toutefois, nous ne disposons d’aucune information relative à votre dossier via ce canal. Afin de pouvoir vérifier précisément votre situation (produit, configuration, accessoires compatibles et éventuelles demandes restées sans réponse), nous vous invitons à contacter directement notre Service Client via les canaux officiels indiqués sur elica.com. Seul ce canal permet un traitement complet et une vérification technique. Nous restons à disposition pour analyser votre cas de manière concrète et appropriée.
Recomend
The order process was easy. I had feedback of what was happening. And the order arrived even sooner than expected. Thank you.
January 8, 2026
Reply from Elica
Thank you Sandra for your feedback!
A clear ordering process, regular updates and fast delivery are part of the Elica standard. We look forward to welcoming you again on elica.com.
Reply from Elica
Thank you Colin for your feedback. We’re glad to hear the delivery was fast and the product fitted perfectly. We look forward to welcoming you again on Elica.com.
Great Elica Super Plat
Great Elica Super Plat.
Great design, and it functions perfect. One remark for improvement: the wifi connection is not always stable (and the constant light on should be switched off).
January 4, 2026
Reply from Elica
Thank you Rob for your feedback. It’s good to know the design and core functionality meet expectations.
Your note on Wi-Fi stability and the indicator light is clear and noted as product feedback. For any configuration details or checks specific to connectivity, the official channels on elica.com – Contact remain available.
Frustrating experience
Mr. Travis from Elica Customer Service has been completely useless. After 10 days of discussion, he was not able to book an engineer visit, and we are very frustrated. I hope other managers are more helpful than him to organise a visit and solve the problem.
January 15, 2026
Unprompted review
Reply from Elica
Thank you for explaining what happened. A prolonged exchange without reaching a concrete next step is understandably frustrating, and this is not how assistance should progress.
With the information shared here we can’t verify the case or the scheduling constraints. To allow the situation to be reviewed correctly and separated from individual interactions, please contact us through the official channels on elica.com – Contact. That is the only way to associate your request with the service network and check what has blocked the engineer visit.
Nikolatesla 60 cm purchased 2 years…
Nikolatesla 60 cm purchased 2 years ago. At the beginning of December, during the carbon filter regeneration in the oven, carried out strictly according to your instructions, the filters burned and melted. Customer service refused replacement as "not under warranty".
Disappointing for a manufacturer-recommended maintenance operation.
January 12, 2025
Unprompted review
Reply from Elica
Thank you for your message. The situation you describe involves a maintenance procedure, the type of carbon filter used, and the specific conditions under which the regeneration was carried out. Based on the information shared here, it’s not possible to verify the exact model configuration, the filter reference, or the regeneration cycle applied, nor to assess how the case was handled. Without these elements, no conclusion can be drawn regarding warranty scope or responsibility.
To handle the matter on a factual and verifiable basis, the case needs to go through the official channels. Please contact us via elica.com – Contact with the product and filter details so the information can be reviewed correctly.
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