Excellent extractor, works well and keeps the hob dry. Looks stylish and the angled hood means no more knocked heads. It is noisier than expected and described
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Thanks to Elica, I could eliminate the Kitchen Hood. I enjoy cooking for my family, with the Nikolatesla one aspiration hob as it is big enough so I can work comfortably
Like the new slimline cooker hood, but trying to register online is a complete farce, It tells you to add a picture or file of your receipt to complete registration but when you do nothing gets sent... See more
Company replied
I purchased elica as per its branding in Nepal but it seems there is no way to online register here and we need to keep warrenty paper which might get lost. Also, the designs are little old in compar... See more
Company replied
Company details
Written by the company
Elica è un'azienda che crede nel potere dell'inventiva e dell'arte per creare soluzioni uniche e di design per la casa, in particolare per la cucina. La nostra visione è ispirare le persone a reinventare i propri spazi abitativi, offrendo soluzioni funzionali ed esteticamente accattivanti. La nostra missione è fornire prodotti innovativi e di design per la cucina e oltre, che soddisfino le esigenze pratiche senza rinunciare allo stile. Crediamo nella bellezza, nell'unicità, nell'accessibilità e nell'autenticità. I nostri prodotti sono il risultato di una solida esperienza e conoscenza, con un focus sulla funzionalità e sulla qualità. Siamo leader nei sistemi di estrazione, garantendo ambienti sani e confortevoli. La nostra ingegnosità e i nostri brevetti rivoluzionari ci distinguono sul mercato globale.
Contact info
Via Ermanno Casoli 2, 60044, Italy
- elica.com
3.7
Average
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have not been contacted yet
December 6, 2025
Reply from Elica
We need to clarify this.
The request you submitted on our website was a product registration, not a support request, and it does not activate a customer care contact.
If you require assistance, you must contact us via the dedicated support page on elica.com – Contact Us. This is the only channel that allows your request to be correctly received, tracked, and handled.
Control buttons are nightmare
Control buttons are a nightmare. Whoever invented it never used it. If you use 3 or 4 burners, it is not possible to control it with one minus button for control of 4 burners, an extractor, and time control. To keep it clean is a disaster. The buster limits the second burner to 7 or 8 not 9. And it is not power logic as Elica sugested but too weak fans so the it limits the power! The hob is simply too hot!!!When 4 hubs are working, the power is limited, and burners do not keep temperature. The worst think is if you put a burner on 5 it works like 1 or 2 and then switches to 5 . It takes ages to boils soemthing or you will overboils it. The power buster does not simply work. The power logic is not good. I had another company hob, and it always kept the desired temperature even if 4 burners were working and two were in booster mode. When a pot was removed from an old burner after a minute, it switched off automatically. It does not work with Elica. If you put an empty pot on the same spot, you will burn it .
When you had overboiled water in the old hob, it had automatically switched off all burners. Elica does not have it.
And the old hob was over 15 years old. I should have kept the old one, but I thought after 15 years the technology was better, and the extractor was a good add on but I was gravely mistaken. Never trust the reviews. Unbelievable. Even my first 20 years old hob was better, although similar to Elcia in many ways.
The worst induction hob I have ever had.
December 10, 2025
Reply from Elica
We take note of your feedback. The behaviors you describe are linked to power management logic on induction hobs when multiple zones are in use, but they must remain within defined specifications.
To verify whether your product is operating correctly or if a technical issue is present, contact us via elica.com – Contact Us with the model and serial number. This allows our technical team to check your specific configuration.
Failed to adequately address issue…
Contacted Elica to advise them that they sent out the wrong carbon filters with new extractor fan. They did not address the issue, they just redirected me to a local supplier to purchase the correct filters - their response states that they had no record of my order, would it not have made sense to note this in their reply to me and conduct further investigations / ask questions?
November 19, 2025
Reply from Elica
We need to clarify this. We do not have any record of your order in our database, so we are unable to trace the purchase or verify the filters supplied. For this reason, we could not proceed with a direct replacement.
If the order was placed on the official Elica website, please contact us via elica.com – Contact Us, including the order reference and product details. This is the only way for our team to verify the purchase and resolve the issue correctly.
Reply from Elica
Thank you for your feedback.
A quality product combined with a simple, smooth process is part of the Elica experience. We look forward to seeing you on elica.com.
The product itself seems good
The product itself seems good, but the descriptions at the point of sale are misleading and unhelpful.
I purchased this extractor hood assuming that all components required for recirculation mode were included, or at the very least clearly listed as additional items to buy. Unfortunately, this was not the case. As a result:
The overall cost ended up being higher than expected.
I experienced delays in getting a fully functioning appliance.
I strongly recommend updating the product information — both on your own site and through resellers — so that customers are properly informed about what is and isn’t included when purchasing this appliance.
December 1, 2025
Reply from Elica
We take note of your feedback and clarify the context.
Elica extractor hoods can be installed in different configurations. Components required for recirculation depend on the specific model and installation and are therefore supplied as dedicated accessories, not always included by default. This allows flexibility across different setups.
That said, clarity at the point of sale is essential. Your comment regarding product descriptions, both on our website and through resellers, is noted as an area for improvement.
For any verification on configuration, compatibility, or required accessories for a specific model, the reference channel remains elica.com – Contact Us, where complete and model-specific information is available.
The cooktop arrived with crooked glass
The cooktop arrived with crooked glass. The manufacturer sent a service technician, but he said there’s no adjustment option for this model. It’s now the fourth week that I’ve been unable to cook, and it really feels like no one cares about resolving the issue quickly.
December 1, 2025
Reply from Elica
To allow the case to be reviewed correctly and traced in our system, it is necessary to contact us via elica.com – Contact Us, quoting the service visit and the product serial number. Only through our official channels can the case be properly verified and managed.
Reply from Elica
Thank you for your feedback.
Fast and reliable delivery is part of the Elica experience. We look forward to seeing you on elica.com.
timely and wonderful product
November 28, 2025
Reply from Elica
Thank you, Victor.
A wonderful product delivered on time is part of the Elica experience. We look forward to seeing you on elica.com.
Excellent product
Excellent product, easy to use.
Delivered on time.
The only negative is that it was not clear that you have to buy the vent kit, which is an additional £300.
December 4, 2025
Reply from Elica
Thank you for your feedback.
We’re pleased to hear the product met your expectations in terms of quality, usability, and delivery time.
Regarding the vent kit, configurations vary depending on the installation setup, which is why certain components are offered as dedicated accessories. That said, clarity at the point of purchase is essential, and your comment on this is noted. For any verification on configurations or required accessories, our reference remains elica.com – Contact Us, where model-specific information can be provided.
NEVER BUY FROM THEM PLEASE. RUN!
NEVER BUY FROM THEM PLEASE.
The hood broke 3 months after purchase, fully dysfunctional, and now the bad hardware above the hood is damaging my brand new cabinets. I asked them to come and check it out 5 months ago, and they kept ignoring me, and now my cabinets are gone:)
email 1: They asked for the serial number that I already provided, when I answered again they said its a different number, when I asked where I can find it, I got ignored for a month.
email 2: sent me 1.5 pages of irrelevant questions, and when I answered, I was ignored once again.
email 3: sent them the serial number and the answers, asked for the serial number again :/ When I answered, I was ignored
email 4: has been ignored for a month now
RUN FOR YOUR LIFE
edit: since then, I have called them, and they asked for the number again, and when I sent them more photos of the hood to look for a serial number, they have suggested that the number is inside the hood, and I should look for it in the unit.
September 30, 2025
Unprompted review
Reply from Elica
Thank you for taking the time to explain what happened.
A situation like the one you describe needs to be checked against the actual service file, which we cannot see from here. Repeated requests for the serial number and long pauses in communication usually indicate that the case could not be matched to a valid product reference — but without the data in front of us, we can’t confirm where the process stopped.
The only way to move this forward is to reopen the request through the official Customer Care channel on elica.com, including:
- the correct 12NC/PRF code
- proof of purchase
- the emails you already sent
With these elements, the team can finally retrieve your case and check what went wrong in the handling.
Your frustration is understandable, but without the product data a technical review isn’t possible.
Reply from Elica
Thank you for your feedback.
If you need anything else, you can always reach us through elica.com.
Communication and reassurance from Matt…
Communication and reassurance from Matt at elica has been a real blessing.
November 30, 2025
Reply from Elica
Thank you Clare for your feedback.
Good to hear that the communication and support from Matt made a difference for you. If you need anything else, you can always reach us through elica.com.
Kept me informed and arrived on time
Kept me informed and arrived on time. product a little expensive espicially the delivery charge.
November 28, 2025
Reply from Elica
Thank you Shabir for your feedback.
We take note of your comment about the overall cost, including delivery.
If you have other needs or impressions to share, our channels are always available on elica.com.
Reply from Elica
Thank you Kevin for your review.
Glad to hear the delivery updates were clear and on time.
If you need anything else, you can reach us easily through elica.com.
Reply from Elica
Thank you David for your message.
A delivery taking nearly two weeks is not the experience we want to provide. From our side, we can check the actual status only with the order details, which are not visible here.
If you reach out through the official channels on elica.com, the team can verify where the shipment is and what caused the delay.
Boy it's pricey…
The service & speed of delivery were fantastic! However, the cost of the parts are crazy it cost me over 100gbp for 2 filters and a plastic cover for a light. And the cooker hood is less than 2yrs old.
November 21, 2025
Reply from Elica
Thank you Anthony for sharing your experience.
Good to hear that service and delivery were up to expectations. On the other hand, we understand your remark about the price of accessories and spare parts.
Original Elica components are designed to guarantee the same performance and safety level as the product itself, and this can influence the cost. At the same time, our shop regularly features promotions on accessories and spare parts, which can make future purchases more convenient.
If you ever need guidance on the right parts for your hood, our support channels on elica.com remain available.
Reply from Elica
Thank you Vladimirs for your feedback.
Good to hear the order process was straightforward and the delivery arrived so quickly.
If you need anything else, you can always reach us through elica.com.
All great!!
November 20, 2025
Reply from Elica
Thank you Alex for your feedback.
If you need anything in the future, you can reach us easily through elica.com!
I had my hob installed on Friday…
I had my hob installed on Friday morning, Friday afternoon I went to cook and by simply boiling a pot the hob scratched all over!!!
November 25, 2025
Reply from Elica
Thank you for sharing your experience.
A surface scratch appearing right after installation needs to be checked directly on your specific model. Without the product details, we cannot verify the type of glass, the checks already done, or how the issue occurred.
Please contact our technical support team through the official channels on elica.com so we can review your case with the correct information and guide you through the next steps. We also remind you to use cookware suitable for induction glass surfaces, as indicated in the product manual: the type of base and how the pot is moved can affect the surface. Once you provide your product details to Customer Care, the team will be able to review the situation accurately.
Reply from Elica
Thank you Andrea for your feedback. We’re glad to hear the service met your expectations and that the overall experience was positive. If you ever need support, all our contact options are available on elica.com under the Contact Us section.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.