Excellent extractor, works well and keeps the hob dry. Looks stylish and the angled hood means no more knocked heads. It is noisier than expected and described
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Thanks to Elica, I could eliminate the Kitchen Hood. I enjoy cooking for my family, with the Nikolatesla one aspiration hob as it is big enough so I can work comfortably
This extractor is the bees knees. Not a single smell or any condensation in our kitchen since installation. Tremendous piece of kit. So glad we found you in Italy and dealt direct. Only a plug change... See more
Company replied
Very bad.i was supposed to pay £3 on my c/card but I have been charged £30. Tried to complain with customer services but useless. I am very unhappy. Please refund me £27 Andrew Bremer
Company details
Written by the company
Elica è un'azienda che crede nel potere dell'inventiva e dell'arte per creare soluzioni uniche e di design per la casa, in particolare per la cucina. La nostra visione è ispirare le persone a reinventare i propri spazi abitativi, offrendo soluzioni funzionali ed esteticamente accattivanti. La nostra missione è fornire prodotti innovativi e di design per la cucina e oltre, che soddisfino le esigenze pratiche senza rinunciare allo stile. Crediamo nella bellezza, nell'unicità, nell'accessibilità e nell'autenticità. I nostri prodotti sono il risultato di una solida esperienza e conoscenza, con un focus sulla funzionalità e sulla qualità. Siamo leader nei sistemi di estrazione, garantendo ambienti sani e confortevoli. La nostra ingegnosità e i nostri brevetti rivoluzionari ci distinguono sul mercato globale.
Contact info
Via Ermanno Casoli 2, 60044, Italy
- elica.com
3.7
Average
7K reviews
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I had my hob installed on Friday…
I had my hob installed on Friday morning, Friday afternoon I went to cook and by simply boiling a pot the hob scratched all over!!!
November 25, 2025
Reply from Elica
Thank you for sharing your experience.
A surface scratch appearing right after installation needs to be checked directly on your specific model. Without the product details, we cannot verify the type of glass, the checks already done, or how the issue occurred.
Please contact our technical support team through the official channels on elica.com so we can review your case with the correct information and guide you through the next steps. We also remind you to use cookware suitable for induction glass surfaces, as indicated in the product manual: the type of base and how the pot is moved can affect the surface. Once you provide your product details to Customer Care, the team will be able to review the situation accurately.
Reply from Elica
Thank you Andrea for your feedback. We’re glad to hear the service met your expectations and that the overall experience was positive. If you ever need support, all our contact options are available on elica.com under the Contact Us section.
I feel that the service manager Ashwini…
I feel that the service manager Ashwini - 9483346424 is not taking the issues seriously in Mangalore
My experience with the Elica 5-burner cooker and oven has been extremely disappointing. Not only did the product develop a serious safety issue — gas leaking from the burner setup — but the after-sales service in Mangalore has been shockingly poor.
I reported the issue three days ago, clearly explaining that this was a safety hazard and needed immediate attention. Despite this, the service center’s management kept giving assurances that a technician would be sent, yet no one has shown up. The responses have been inconsistent, and the follow-through has been nonexistent. It feels as though the service team simply doesn’t take customer problems seriously.
For a brand that claims to offer quality appliances and support, this level of negligence is unacceptable. When a company cannot address a gas leak, it puts customers at risk and shows a complete lack of responsibility.
Based on my experience, I strongly advise others to avoid buying their products. The poor service and lack of accountability can leave you stranded with unsafe equipment and no help from the company.
November 26, 2025
Unprompted review
Reply from Elica
Thank you for sharing your experience.
What you describe requires a verification based on the actual service data, which we do not have here. Without the case number, product details, or the records of your previous contacts, it’s impossible to understand what has happened at the local service center or why the process did not progress. To review the situation properly, please reach us through elica.com using the official contact form and include the product details and your service request. Only with those elements we can check the information and align it with the local team.
PRODUCT REGISTRATION GUIDANCE
we weren't quite sure about the advice given on the phone by the Elica customer help lady.she inferred that we didn't need to register . ??
when we went onto the Elica website it let us register our Induction hob. so all is fine now.
many thanks
November 24, 2025
Reply from Elica
Thank you Philip for your feedback.
We’re glad to hear that the registration on elica.com went through without any issues and that your hob is now correctly registered. If you need anything else, our team is always available through the support section on elica.com.
NikolaTesla Switch Glow
I'm rating my experience with NikolaTesla Switch Glow. I really love it, however, there are two things that diminish my enthusiasm. I miss the plus and minus controls that I had in another induction cooker, apart from the power slider - it's handful when the time matters and precision is needed. Theoretically, this could be improved with a firmware upgrade because there ARE plus and minus icons in the fan control section.
As to the slider itself - at first I couldn't use it. It seems like it needs a longer press or a break between fine-tuning the setting, which is counter-intuitive. I'd like the sensitiveness to be higher in this regard.
EDIT:
Regarding Elica's reply below. The contact form on their Support page is terrible and works like it was made by a junior dev. I get 403 Forbidden when submitting the form, but also the message cannot be more than 255 characters. Are you nuts?!
Therefore, I'm changing the rating to 1.
November 23, 2025
Reply from Elica
Thank you Tomek for sharing such a detailed review of your NikolaTesla Switch Glow.
It’s clear that you appreciate the product, and your comments highlight two points that deserve attention.
The feedback on the controls and on the sensitivity of the slider is valuable: the way you describe the interaction helps us understand how the user experience could be more precise in situations where timing and accuracy matter. These insights are important for our design and usability teams. From here, we can’t access the technical data of your unit nor verify the specific interaction you’re experiencing, but if you’d like to share the 12NC/PRF code of your model through the support section on elica.com, our team can review your notes in detail and pass them to the right technical department.
Reply from Elica
Thank you Tomas for your feedback. Glad to hear everything went well and that you’re planning to reorder soon. If you need anything along the way, we’re here.
Reply from Elica
Thank you Alexandre for your feedback.
We’re pleased that your experience with elica.com has been positive, from the product to the delivery.
For any future support, you can reach us at elica.com/contact-us.
Reply from Elica
Thank you for your review.
Glad to hear your experience with elica.com was positive.
If you need anything in the future, our support is available at elica.com/contact-us.
Easy to order the filters I needed
Easy to order the filters I needed.
Delivery came in good time and though a bit fiddly I did manage to get the filters replace after a bit of patience!
September 1, 2025
Reply from Elica
Thank you Linda for sharing your experience.
It’s great to hear that ordering the filters on elica.com was straightforward and that the delivery arrived on time.
We appreciate your note on the installation: glad you managed to replace the filters, even if it required a bit of patience.
If you ever need guidance or support, you can reach us through elica.com/contact-us.
Reply from Elica
Thank you for your feedback. We’re glad to know the product fits perfectly and that the service met your expectations. For any future needs regarding accessories or spare parts, you can reach us through the official channels on elica.com – Contact.
I sent details of my remote
I sent details of my remote, serial numbers, photos, replacement remote is not compatible with my extractor fan. I have mailed twice this cost me £80 and is useless. Not had a response.
October 30, 2025
Reply from Elica
Our team replied to your request on 22/11 (ticket E141930C) with the instructions needed and asked for the details required to check the remote’s compatibility. No response was received, so the case could not proceed.
To resolve this properly, please contact us again via elica.com – Contact Us, quoting ticket E141930C and attaching photos and the product serial number. Only through our official channels can we verify your model and provide the correct technical solution.
Ridiculously expensive for a…
Ridiculously expensive for a replacement button that hasn't worked properly since buying it must cost less than a Euro to make - €146 for one small plastic button!! The delivery has been very slow with minimal updates and still no confirmation of delivery a week later. Would avoid for spares!!
October 30, 2025
Reply from Elica
Dear DaraghWe’ve checked your shipment, and we can confirm that your order was successfully delivered on Wednesday, November 5 at 2:23 P.M., directly to your front door. Regarding your comment about the material: please note that the replacement part is not made of plastic, but of high-resistance components specifically designed for durability and safety, in line with Elica’s quality standards. We’re sorry if the overall experience did not meet your expectations.
If you have any doubts about the part received or need support, please contact us through elica.com/contact-us
— our team will be glad to assist you personally.
Reply from Elica
Thank you Paul for your kind feedback!
We’re glad to know that you appreciated our delivery updates and communication. Your satisfaction is very important to us.
Reply from Elica
Dear John , thank you so much for your kind words and for taking the time to share your experience.
We’re truly happy to know that everything met your expectations — your satisfaction means a lot to us.
technical defect
Some of the parts supplied have a technical defect: the brackets used to attach the kit to the hood include a captive nut that has been installed the wrong way around. As a result, assembly with the hood is impossible.
---
update on 12/11/2025 :
still no answer from Elica
October 30, 2025
Reply from Elica
We’re really sorry to hear about this technical issue. What you describe doesn’t reflect the quality standards we strive to maintain at Elica. To assist you quickly, please contact our team via elica.com/GB-en/service
and share the product reference or 12NC code. This will help us verify the component and provide the correct replacement or solution as soon as possible.
What do I do now?
The vent is purchased has been stuck together with badly administered tap???? And does not insert into additional piece as mentioned in booket. What do I do now????? Each piece was recommended to purchase to attach the hob to external extractor and they do not fit?
October 21, 2025
Reply from Elica
We’re sorry Susan to hear about this situation. The vent parts you mention should not be glued together — this may indicate an incorrect installation or handling.
To understand exactly what happened and provide the right solution, we kindly invite you to contact our technical support through elica.com/GB-en/service
.Your feedback on this experience is very important to us, and we’d appreciate if you could update your review once we’ve had the chance to assist you directly.
Reply from Elica
Thank you, Alida! Great to hear your order went smoothly and the delivery was quick. See you soon on elica.com
Wrong product dimensions
I received the wrong product (wrong size). Still waiting to hear back from Elica to help with returning the items.
October 14, 2025
Reply from Elica
Hi Elvira, we replied to you on October 22, 2025, providing all the details for the return procedure and the correct filter model (GRI0025434A), which can be purchased through our authorized service centers. For any further help or clarification, you can always reach us at elica.com/contact-us
THE BEST INDUSCTION HOB EVER I LOVE…
THE BEST INDUCTION HOB EVER I LOVE IT!!!! Though I have had the hob for 3 years now and its like new!!! its amazing...will never use gas again
October 21, 2024
Reply from Elica
Thank you David so much for your wonderful words! We're thrilled to hear your Elica hob is still performing perfectly after three years — that’s exactly the experience we aim for.
Excellent service.I was able to order the exact…
I was able to order the exact replacement filter part even though I have the hob filter unit 20 years. Delivery was as per indicated as the product was shipped from the Uk to Dublin. Excellent service.
September 30, 2025
Reply from Elica
Thank you, Martine! We’re really glad you found the exact replacement part, even after so many years. Great to hear everything went smoothly with the delivery too.
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