Elite Wine Refrigeration Reviews 

882
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Would highly recommend this company. So helpful and knowledgeable. Excellent service from our first enquiry through to delivery, thank you Natalie. We love our wine fridge. We’ve had so many positive... See more

Rated 5 out of 5 stars

I bought a wine fridge from this company approximately 3 years ago. We needed to move the fridge for decorators and unfortunately 2 of the leg screws broke. I contacted Elite and the manager Call... See more

Rated 5 out of 5 stars

Absolutely fantastic. Lovely people and very efficient offering excellent pricing. They use a delivery company called Bishopsgate who were fantastic. On delivery day the roads into my village were clo... See more

Rated 5 out of 5 stars

Very helpful and patient answering my questions whilst choosing which fridge to buy. Purchasing was very easy, fridge was delivered quickly and without a hitch.

Company details

  1. Appliance Store
  2. Electronics Store

Written by the company

We're Elite Wine Refrigeration and we pride ourselves on our extensive collection of wine cabinets, we only work with premium companies and wine cooler specialists from all over Europe. The official distributor for Dunavox, Swisscave, Climadiff, Avintage, La Sommeliere and EXPO and Ireland distributor. Shop with us and order with confidence.


Contact info

4.9

Excellent

TrustScore 5 out of 5

882 reviews

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4.9

All reviews

(882)

42 reviews in the last 12 months

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Rated 5 out of 5 stars

Highly recommended

The service was great, from my first interaction online, to a visit to the showroom, culminating in the installation in our kitchen. I would recommend these guys to anyone thinking of making a purchase.

July 29, 2025
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Rated 5 out of 5 stars

Exceptiinal customer service

Really good customer service - responsive and informed on the website, then a personal email address available after order. There were lots of special requests I needed which were all met easily. And they even provided a giant bow as it was a present. Also an excellent delivery and installing service. Exceptional.

July 18, 2025
Unprompted review
Rated 4 out of 5 stars

Great product, confused delivery …

The product is great but delivery info needs better communication between Elite and Bishops Gate.
The Elite email said delivery would be after 8am. I was woken (along with my neighbour) at 6.45am by BG.
Hence 4 stars instead of 5

June 26, 2025
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Rated 1 out of 5 stars

Before you buy

Before you buy , call and confirm if item is in stock, otherwise you will pay and following day you will get a email stating its out of stock , after you will have to chase them as they wont give you any updates. we had to wait nearly four weeks.

June 11, 2025
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Reply from Elite Wine Refrigeration

Hi there

Thank you for the review, we apologize the experience was not what you expected.

The cooler purchased was a none stock item and we immediately explained that it would arrive in 3-4 weeks as it had to be imported - the lead time is indicated on the product page.

We then proceeded to offer free upgrades to the larger models which we do physically stock in our warehouse, however, you rejected this.

I have since reached out to you but no response has been received to try and resolve the issue.

We look forward to hearing from you soon.

All the best,

Callum

Rated 5 out of 5 stars

Good Advice on Purchasing

The team were great to deal with, guiding us through selecting the best option for our needs.
Delivery was swiftly arranged and the delivery team were super.
Our cooler is now up and running with the contents in a much better place.

June 5, 2025
Rated 5 out of 5 stars

5 stars all round

Excellent product. Kept me informed throughout the process. Delivery guys were exceptional - carried up the stairs to my flat and fully installed the item where it now sits happily humming away. Highly recommended.

May 13, 2025
Unprompted review
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Rated 5 out of 5 stars

Very positive experience

Very positive experience. The commercial team was good at advising which product to order and was then also very helpful until the full delivery of the order, providing support and being very reactive to my questions and issues. Finally, they are using a very good delivery company, that will get the job well done even if the delivery is more complex than expected.

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

The product was exactly as expected. The customer service was clear and efficient in setting up the order and organising delivery and the delivery drivers were helpful and courteous. Would highly recommend Danielle and the team.

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

Delivery was prompt

Delivery was prompt. The delivery team very polite and helpful. Lovely looking piece of kit the La Sommeliere. Very quiet. Brilliant after sales service too.

May 8, 2025
Unprompted review
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Rated 5 out of 5 stars

The whole process was very…

The whole process was very straightforward and they even offered a really simple order link that made the buying process very easy. Great product, great delivery and much cheaper than building a wine cellar.

I would buy again from Elite and the 'La Sommeliere' is really good. Great visuals and storage space.

May 1, 2025
Unprompted review
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Rated 5 out of 5 stars

Thank you Elite Wine Refridgeration

Thank you Elite Wine Refridgeration! You arrived when you said you would. You fitted it as you said you would. You took away the packaging as you said you would. And the fridge works! What else could one ask for? It is not always the case and your company were a pleasure to deal with .... thank you again.

March 16, 2025
Unprompted review
Rated 4 out of 5 stars

Very accommodating to my specific…

Very accommodating to my specific requirements. There are so many variations to wine coolers, the shelf sizes, bottle type and size, temp ranges, lighting etc....be sure to talk to the team about your specific needs, they have a great range of products and will advise you accordingly.

April 8, 2025
Unprompted review

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