Elite Garages Reviews 

952
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 644 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the welcoming staff for their friendly attitude, ensuring that every visit is smooth and supportive. Consumers really appreciate the convenient online booking system, allowing them to easily schedule appointments and secure great value prices. Many people highlight the fast turnaround times for routine maintenance and tyre replacements. Some people were dissatisfied with certain vehicle repairs and air conditioning services, noting that problems persisted shortly after completion. Reviewers also mentioned frustrating experiences where mechanical issues remained unresolved despite paying substantial amounts for the required work. A few customers experienced delays due to incorrect parts being ordered or scheduling mix-ups.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the efficient, fast, and professional... See more

Staff

Customers consistently note positive experiences with staff, describing them as helpful, friendly, and highly... See more

Price

Clients share positive opinions on price, frequently highlighting competitive and reasonable rates for tyres... See more

Booking process

Consumers express satisfaction and appreciation for the booking process, highlighting it as quick and easy.... See more

Product

Users describe ambiguous interactions with product, reflecting a wide range of differing experiences. Some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ashford, Kent. I was able to check tyre price and availability online. I was given a next-day appointment for fitting 2 new all-weather tyres to front wheels of a Vauxhall electric saloon. I asked for... See more

Rated 5 out of 5 stars

Telephoned the KINGSBRIDGE site and was quickly booked in for a wheel alignment check (and adjustment where necessary) three days later. Greeted on arrival by the Manager and the car was quickly o... See more

Company replied

Rated 5 out of 5 stars

The staff were friendly and very helpful, gave me a free tyre check on all my tyres before changing 1 tyre that required changing, i shopped around for prices and these guys where the cheapest in Wes... See more

Company replied

Rated 5 out of 5 stars

I got a puncture while on holiday house hunting. All the staff at Elite garages in Bridport were super helpful. Ensured I got where I needed to be with some excellent advice and next day fixed my tyre... See more


Company details

  1. Car Service
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Mechanic
  5. Tire Shop
  6. Wheel Alignment Service

Written by the company

Elite Garages has been a family-run business for over 60 years! We have 19 branches across the south, offering MOTs, tyres, servicing and vehicle repairs!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

952 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 70% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(952)

636 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Avoid!Avoid!Avoid!

Avoid!Avoid!Avoid!
Real cowboys.
Took my wife car for full service, and because she said she heard noises on the front wheels. My wife took the car from them they said all good to go,no problems but they didn’t give her paperwork with any work regarding the full service. A week later she went back to them raising the problem about the wheels noise and why no paperwork for full service. They had another look at the car and said the front disc and brake pads need to be changed. They quoted for £250. She took the car the next working day, left the car at 9 am and no call until 1:30 pm. I pop into the garage 10 min later to see what is going on with the car and they told me that the car is almost ready to go, last few checks 15-20 min. Called my wife to go and pick the car,when she arrive to pick up the car they told her that the rear brake pads need also to be change. They had the car for 4:30 h and they realise in the last 10 min that the rear pads need to be changed. And the price from £250 whent up to £368 for front disc and pads.
My wife told them to change the rear pads
One hour later to be told they cannot change the rear pads because the car is to new. Nissan qasqhay 2021
Never heard this in my life

June 22, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Excellent service

Helpful staff, a garage had said there was nothing wrong with my car but they looked at it & found a broken spring in under 5 minutes - with photographic evidence. They then ordered the parts and had it fixed 3 hours later. Absolutely no complaints

June 18, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Very good service friendly staff on the…

Very good service friendly staff on the counter,booked the car in for an M.O.T.They phoned me when the car was ready to pick up (it passed) then when I paid found it was cheaper than the last garage I went to and no grease and oil stains on the carpets which I had to wash off.

June 15, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Superb service

Took our car for service yesterday to the Ashford garage and from everything from booking and then through to the day of service was excellent.
Very friendly and efficient staff.
Thank you

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

I visited the Ashford Kent branch…

I visited the Ashford Kent branch yesterday as my car was making a strange sound. The workers were very friendly and helpful, they gave the brakes a clean and the noise disappeared.

June 17, 2026
Unprompted review
Advertisement
Rated 3 out of 5 stars

MOT and new tyre.

I realised I needed a new tyre before my MOT and rang to ask if they could do it when they had the car for its MOT. The woman answered no you can't have it done during the MOT !!!!!! I know I am not stupid I meant before the MOT. Told to come at 10 am as MOT is 10.30 am. Duly did so, asked how long I should allow as I have to stay in Shaftesbury as too far to go home. Young man said he didn't know as he doesn't know the timings, I was 10 minutes down the High street and a call to ask me which tyre needed changing, as I have 3 new tyres I thought it would be obvious, as it was below the legal limit. I phoned at 11.20 am to ask how much longer told MOT takes 1 hour, and I didn't bring the car until 10.10 am, I did not, it was 10 am. giving them 30 minutes for the tyre. I slowly walked back and got there about 11.40 am. The car was ready and passed. Not a good experience as I am in my 70s. My usual Garage, ( I've used for 14 years) closed in Shaftesbury so I had to find another Garage. Will not go again.

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

4 x new matching tyres.

4 x new matching tyres.

Thank you to Josh and the team at Elite tyres in Launceston and their area manager Chris.
We are very impressed with your helpfulness and service. An excellent team from garage staff to area manager and head office. We wholeheartedly recommend this business.
We certainly have found a gem.
S & L kittle

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Had 4 new tyres fitted and a transmission oil service. The job was finished earlier than expected, and came in a bit cheaper than the original quote - first time any garage has done that for me! Elite are now my default garage for any work. 👍🏻

June 8, 2026
Unprompted review
Advertisement
Rated 4 out of 5 stars

Good service

Elite Garages performed my MOT and it failed due to a tyre issue. They phoned me to explain that and put a new tyre on and then reran the MOT and it passed. The price was reasonable and the service was good.

June 15, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look