The information though long was clearly outlined and the team was very accessible via what's app to clarify any misconceptions. They were courteous and professional. Only draw back is the heavy shippi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very friendly service and extremely quick replies to all my questions. The item was dispatched about two weeks after purchase, so dispatch wasn’t particularly fast, but this was probably due to... See more
Company replied
This company has a well laid out website of merchandise that’s easy to navigate. Their policies are straightforward and well documented ahead of time so there are no surprises. They provided me concie... See more
Company replied
Elite Parts is the best company to deal with for all your Haval/GWM parts! The customer service is top tier, shipping is reasonable, and they make the entire ordering process smooth from the time you... See more
Company replied
Company details
Written by the company
Eliteparts is the first official website marketplace selling auto-parts for the giant Chinese brands Great Wall GWM and CHERY including auto-parts for CHERY, HAVAL, POER, Wingle, Tank and all other vehicles manufactured under GWM & CHERY. We ship spare parts from China directly to your doorstep worldwide.
Contact info
No. 698, Hanjiang West Road, Xuejia Town, Xinbei District, Jiangsu Province., 212300, Changzhou, China
- +86 159 9684 6558
- Support@eliteparts.org
- www.eliteparts.org
4.5
Excellent
201 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not receive the items till now and I’m…
Not receive the items till now and I’m already paid item cost
October 7, 2026
Reply from Elite Parts
Mohamed, we are genuinely surprised by this feedback, as the delivery issue is not due to any lack of action on our part. According to the courier's updates, they have repeatedly attempted to contact you via SMS and email regarding your delivery, but have received no response.
You have already been provided with the tracking number, which includes a QR code that allows you to arrange and schedule your delivery directly with the courier. Unfortunately, this step has not yet been completed.
Furthermore, our customer support team has repeatedly tried to reach you via WhatsApp and email to explain the delivery process and help resolve the issue, but we have not received any response from you either.
We are always willing to assist our customers, but resolving this situation requires your cooperation and response. We strongly encourage you to contact us so we can help you complete the delivery successfully.
Advertisement
great service…
great service to garuntee your happy with your item. Yes this item was shipped to statia. The company is very much legal
October 17, 2026
Reply from Elite Parts
Thank you, Daniela, for your lovely feedback! We're delighted to know you had a positive experience with Elite Parts and that your item was successfully delivered to Statia. Your trust means a lot to us! We're always committed to providing genuine original CHERY TIGGO 2 Replacement Parts and reliable customer service. Thank you for choosing Elite Parts!
When I make the order I pay for…
When I make the order I pay for delivery?
Aramex take from me expense more!!
October 6, 2026
Reply from Elite Parts
Thank you for your feedback, Ibrahim. We would like to clarify the Aramex shipping arrangement to avoid any misunderstanding.
If you carefully review the product description under the Shipping Information section, specifically the Aramex section, you will find the full details regarding international shipping to Saudi Arabia.
Additionally, the checkout page clearly states under the shipping section that the USD 6 fee paid on our website covers only the domestic transfer of your order from our warehouse to the Aramex facility in Shanghai, where the international shipping process begins. This amount does not include the international shipping fees.
The international shipping charges are paid separately and directly to Aramex, either online through their platform or by cash on delivery, depending on the available payment arrangements.
We hope this clarifies the shipping process and the distinction between the domestic delivery fee and the international shipping charges. Thank you for choosing Elite Parts for your HAVAL replacement parts!
Customer service was excellent
Customer service was excellent. The parts were original and also excellent in excellent condition.
October 13, 2026
Reply from Elite Parts
Thank you, Norbert, for your wonderful feedback! We're delighted to hear that you were happy with our customer service and the quality and condition of the genuine original parts you received. Your satisfaction means a lot to us, and we truly appreciate your trust in Elite Parts. We look forward to assisting you again with your future HAVAL H6 third generation replacement parts needs!
The issue i reported was adressed…
The issue i reported was adressed immediately by the Elite part team. Response from them are satisfactory and they promised to replace the damaged parts. Thank you Elite Parts.
November 2, 2026
Unprompted review
Reply from Elite Parts
Thank you, Prasanth, for your kind feedback! We're glad our team was able to address your concern promptly and provide a satisfactory solution. Your satisfaction is our priority, and we will make sure to follow through on our commitment to replace the damaged parts. We truly appreciate your trust in Elite Parts and look forward to assisting you again with your future HAVAL H6 replacement parts needs!
Advertisement
Very friendly serviceEverything was great, but shipping was expensive and extremely…
Very friendly service and extremely quick replies to all my questions. The item was dispatched about two weeks after purchase, so dispatch wasn’t particularly fast, but this was probably due to practical circumstances.
Although the steering rack has only internal markings rather than Haval part numbers, it turned out to have been made by one of the original steering rack manufacturers supplying Haval. Everything went smoothly. The rack fitted my car perfectly, and the results were good immediately after installation. Of course, it is too early to say how it will perform in the long run.
The only thing that left a slightly disappointing impression was the expensive shipping, although I understand this is outside the seller’s control. Shipping cost as much as the steering rack itself, which is a lot. If there had been a slower but cheaper shipping option instead of air freight, I would have chosen it.
Overall, I’m very happy with the service and the initial results. I would consider ordering again, but the very high shipping cost makes me think twice. Thank you!
September 25, 2026
Reply from Elite Parts
Thank you, Dmytro, for your detailed review and for choosing Elite Parts! We’re delighted to hear that the steering rack fitted your Haval perfectly and that you’re happy with the initial results. We truly appreciate your kind words about our customer service and support.
Regarding shipping costs, we completely understand your concern. The HAVAL H6 steering rack is a large item, and shipping it to Germany through couriers such as DHL or FedEx would cost approximately three times the Aramex rate. We regularly ship to Germany using Aramex because it offers the most economical rate among the international shipping options available to us. Although the shipping fee may seem high, please rest assured that it is still significantly more affordable than the alternatives.
Thank you again for your trust and feedback. We look forward to assisting you with your future orders for HAVAL H6 Third Generation Parts!
Elite is very efficient and helpful in…
Elite is very efficient and helpful in purchasing parts from China. I am very pleased with their service and have recommended them to all my friends and family.
October 12, 2026
Reply from Elite Parts
Thank you so much for your wonderful review, Gary! 😊 We're delighted to hear that you're pleased with our service and found us efficient and helpful when purchasing genuine original parts from China. We truly appreciate your trust in Elite Parts and your recommendation to your friends and family. We look forward to assisting you again with your HAVAL JOLION Replacement Parts needs!
Great service!
Very easy to deal with. Carries a full range of genuine GWM parts. Any questions are answered promptly through watts app link. Only downside is that parts have to come from China and this can take time. Unfortunately Australian dealers do not carry parts so no fault of Elite Parts.
October 1, 2026
Reply from Elite Parts
Thank you so much for your kind review, Michael! 😊 We're delighted to hear that you found our service easy to use and our WhatsApp support helpful. We understand that shipping from China can take time, and we truly appreciate your patience and understanding. We're committed to helping our customers worldwide access genuine original GWM replacement parts that may not be readily available locally. Thank you for choosing Elite Parts for your HAVAL H6 Replacement Parts needs. We look forward to assisting you again!
GENUINE CHERY CAR PARTS ONLINE DEALER
I was exploring through Google for genuine car parts for Chery brand and came across this website. Initially was not confident, but started exploring about this dealer, and its reviews. Also checked on gov.uk website and came to know its a genuine registered dealer. They have wide range of car parts for Chery brand. Best thing was their prompt response and support on WhatsApp. I really appreciate their guidance through the entire purchase of the parts to ensure it rightly fits to the car & year of manufacture I was looking for. When you share the car pics and year of manufacture, the support team via WhatsApp guide you properly to ensure you are selecting the right car part. It exactly matches with the car part model numbers as well. Why I am sharing this is to tell these are genuine car part of Chery brand and its not a duplicate or colne copy. One thing you should be aware is, once the selected car parts are procured through the website, you need to know that additional charges will be applicable like parcel/courier service, and customs tax once the car part reaches UK territory from China. So, these will be your additional cost on top of your initial car parts purchased. Elite Parts Customer service team will let you know this. Packaging is amazing to ensure the parts arrive at your door step in a good condition as you can imagine how many miles it has to travel to reach UK to your door step. I would say it was a three layered packing when I opened the package to ensure the edges are not damaged. OVERALL RATING FIVE STAR. Its a GENUINE dealer and sell genuine CHERY brand car parts.
October 25, 2026
Reply from Elite Parts
Thank you so much, Eshan, for your detailed and wonderful review! 😊 We're delighted to hear that you had a positive experience with our customer support, parts compatibility guidance, and packaging. Your trust in Elite Parts and appreciation for our genuine original CHERY parts mean a lot to us. We always strive to help our customers find the correct parts for their vehicles and ensure a smooth purchasing experience. Thank you for your recommendation, and we look forward to assisting you again with your CHERY TIGGO 8 Replacement Parts needs!
Advertisement
Reply from Elite Parts
Thank you so much for your kind feedback, Pavel! 😊 We're delighted to hear that you received your order on time and were happy with our service. We truly appreciate your trust in Elite Parts and look forward to assisting you again with your HAVAL H9 parts needs!
Excellent service from Elite Parts
Excellent service from Elite Parts! Timely communication, reliable order tracking, and a customer service team that took the time to confirm the part’s compatibility with my car before confirming the purchase. Delivery was right within the promised timeframe. Highly recommended!
September 29, 2026
Reply from Elite Parts
Thank you so much for your wonderful review, Vince! 😊 We're delighted to hear that you were satisfied with our communication, order tracking, and compatibility support. It's great to know your order arrived within the promised timeframe! We truly appreciate your recommendation and look forward to assisting you again with your HAVAL JOLION PRO Parts needs.
All is good thank you so much
September 22, 2026
Reply from Elite Parts
Thank you so much for your kind feedback, Hani! 😊 We're delighted to hear that everything went well. We truly appreciate your trust in Elite Parts and look forward to assisting you again with your HAVAL H6 Parts needs!
Reply from Elite Parts
Thank you for your great feedback! We’re delighted to hear that you were happy with our fast service and the quality of our products. We truly appreciate your trust and look forward to assisting you again with any future orders for GWM POER Parts!
Advertisement
The parts arrived earlier than I…
The parts arrived earlier than I thought they would.
September 16, 2026
Reply from Elite Parts
Thank you, David! We’re delighted to hear that your parts arrived earlier than expected. We truly appreciate your trust and support and look forward to helping you again whenever you need genuine HAVAL M4 Parts!
Reply from Elite Parts
Thank you so much, Nebpawinde! We’re very happy to hear that you had a good experience with our assistance and delivery service. We truly appreciate your support and look forward to helping you again whenever you need genuine HAVAL JOLION Parts!
Will always recommend. 10/10 service!
Elite Parts is the best company to deal with for all your Haval/GWM parts! The customer service is top tier, shipping is reasonable, and they make the entire ordering process smooth from the time you inquire to you receiving your parts. I always recommend them. I will definitely continue to do business with them!
September 1, 2026
Reply from Elite Parts
Thank you so much, Kimoya! We truly appreciate your continued trust and support. It’s wonderful to know you’re happy with our service, shipping, and ordering process. We’re always here whenever you need genuine GWM/HAVAL parts, and we look forward to serving you again!
Very good experience with the spare…
Very good experience with the spare parts team. Communication via WhatsApp was excellent, and being able to share pictures made it much easier to explain exactly what I needed and get the right advice. The agent was very professional, helpful, and responsive throughout. Excellent customer service! 👌🏽👍🏾 Highly recommended! ⭐⭐⭐⭐⭐Delivery of spares were fast, well packed.
September 1, 2026
Reply from Elite Parts
Thank you, Vicky, for your wonderful review and recommendation! We’re delighted to hear that our WhatsApp support, communication, and parts guidance made your experience smooth and easy. We’re also glad your HAVAL H6 third generation parts arrived quickly and safely packaged. We truly appreciate your trust and support!
Advertisement
I’m from Bolivia
I’m from Bolivia, and the service was excellent; a shipment of spare parts I needed arrived. It was very reliable, and they kept me updated throughout the entire process—a very satisfactory experience.
April 8, 2026
Reply from Elite Parts
Thank you, Rolando, for your kind words and for sharing your experience with us! We’re delighted to know that your HAVAL H1 Parts arrived safely and that you were satisfied with our service and communication throughout the process. We truly appreciate your trust and support!
Reply from Elite Parts
Thank you, Dickson, for your wonderful feedback! We’re delighted to hear that you found our team responsive and helpful. We truly appreciate your support and look forward to assisting you again with your future CHERY TIGGO 8 PRO Parts needs!
Great and fast delivery
August 15, 2026
Reply from Elite Parts
Thank you, Edwin, for your wonderful feedback! We’re delighted to hear that you were happy with our service and fast delivery. We truly appreciate your support and look forward to assisting you again with your future HAVAL JOLION Parts orders!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.