Ella James Homeware (NOT Ella & James Clothing) Reviews 

747
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the beautiful items and excellent quality, noting that orders consistently arrive quickly and are packaged with great care. Buyers also highlight the exceptionally responsive customer service team, easy website navigation, and an overall smooth ordering process from start to finish. Some reviewers were not happy with certain purchases, specifically mentioning unexpected product materials that restricted washing, items arriving in damaged boxes, or products being smaller than expected. A few people felt completely dissatisfied, noting that items were broken in the warehouse or expressing overall disappointment with their purchase.

What people talk about most

Product

Reviewers mention positive feedback about product quality, expressing satisfaction with items like gorgeous... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast and prompt shipping times. Reviewers... See more

Quality

Reviewers highlight positive aspects of quality, expressing great satisfaction with the beautiful and... See more

Order

Customers consistently note positive experiences with order processes, highlighting easy navigation, great... See more

Service

People report positive experiences with service, highlighting fast delivery and easy ordering. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely love Ella James, everything I’ve bought from them has been beautiful — really great quality and exactly as pictured. You can tell a lot of care goes into what they do, from the design... See more

Rated 5 out of 5 stars

My second order from Ella James . It was a beautiful Deco Lux Christmas Tree throw in cream , absolutely delighted with it , great quality and lovely and soft . Next day delivery as prompt as my fir... See more

Rated 5 out of 5 stars

Absolutely loving my new throw – it's exactly what I’ve been looking for! The quality is excellent, and it arrived quickly with great packaging. I’m really impressed and will definitely be back for so... See more

Rated 5 out of 5 stars

Brilliant shopping experience. I ordered then emailed a query which was instantly answered and sorted. Purchase sent as a gift and delivered perfectly. Thank you, will definitely use again.


Company details

  1. Home Goods Store
  2. Baby Store
  3. Gift Shop

Written by the company

Ella James is a UK-based home and lifestyle store, specialising in beautiful furniture, décor, and accessories. We are NOT connected in any way to the U.S. clothing store of the same name. If you’re shopping with us, you’ll find carefully curated homeware collections, children’s interiors, and timeless lifestyle pieces, all delivered with a personal touch and dedicated customer service. We kindly ask reviewers to double-check they are leaving feedback for the correct Ella James business. If your experience relates to the U.S. clothing company, please direct your review to their page instead. Thank you so much for supporting our small business. We truly value every one of our customers.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

747 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(747)

47 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Woodland Croquet.

Very easy and honest to deal with. Something was not quite right (not their fault) but it was made right without any fuss.I would use again for our local library.

July 15, 2018
Unprompted review
Rated 5 out of 5 stars

Great store!

Great store! Fast & nice shipping! I really love my orders and would like to buy again from Ella James. Thank you!

July 10, 2018
Unprompted review
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Rated 5 out of 5 stars

Fantastic product

Fantastic product. Great quality and fairly easy to assemble alone (though check that it’s not inside out before you start like I didn’t!). Quick delivery. My little girl (& dog) love it for shaded play in the garden.

July 9, 2018
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, item arrived very quickly and in perfect condition. Amazing considering it was a huge glass terrarium!

Great prices too!

Thanks

July 3, 2018
Unprompted review
Rated 2 out of 5 stars

Product description poor

No information about size of product wich is really not good

June 30, 2018
Unprompted review
Ella James Homeware (NOT Ella & James Clothing) logo

Reply from Ella James Homeware (NOT Ella & James Clothing)

Unfortunately you were viewing a translation of the website in your home country of Iceland and not all of the product details were full translated , if you click back to the UK site you can see all product details in full.
Ella James

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Rated 5 out of 5 stars

Lovely stool

This is a lovely little stool which looks great in my conservatory. Saw it in the Daily Mail and just had to buy it! Great service and fast delivery.

June 21, 2018
Unprompted review
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Rated 4 out of 5 stars

Small but nice bracelet

Small but nice bracelet. I am pleased but I have small wrists might be tight if you had bigger wrists.
Company put wrong house number on the package good job postman knows my name.

June 15, 2018
Unprompted review
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Rated 5 out of 5 stars

Macrame hanging chair

Love, love, love the black macrame hanging chair! Thinking of getting another for my daughter' s room! It's beautiful and arrived well - packaged and very quickly too! Thanks very much!

June 6, 2018
Unprompted review

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