ELLATINOLONDON.COM Reviews 

119
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 59 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and gorgeous clothing range, noting that outfits fit comfortably and maintain wonderful standards. Consumers also genuinely appreciate the incredibly helpful staff and responsive communication, describing their everyday shopping interactions as entirely pleasant and supportive. Some reviewers were not happy with occasional quality issues, specifically mentioning stained garments, faulty threads, and poorly fitting items arriving unexpectedly. A few consumers additionally reported frustrating experiences regarding unhelpful customer support, delayed responses, and complicated return policies that left them entirely out of pocket.

What people talk about most

Product

People report positive experiences with product, expressing high satisfaction with the fantastic quality and... See more

Quality

Customers consistently report great satisfaction with the clothing quality, describing items as fantastic,... See more

Delivery service

Clients share satisfaction and positive opinions on delivery service, consistently noting that orders arrive... See more

Staff

Consumers find staff to be positive, highlighting how lovely and generous everyone is. Reviewers frequently... See more

Customer service

Customers consistently note positive experiences with customer service, praising staff for being kind,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Received my argyl skirt set and wow the quality is amazing such a stunning outfit. Will definitely buy again thank you girls. Kazz Karen A

Rated 5 out of 5 stars

I just bought two stunning dresses in the flash sale. Both stunning summer dresses. All the clothes I get from Ellatino never disappoint. Affordable and stylish. The staff are all so lovely too xxx

Rated 5 out of 5 stars

Bought 2 coord sets. Both lovely and different from everywhere else. Fit was good and material was nice. Prompt delivery. Would highly recommend 😊

Rated 5 out of 5 stars

Love my new bags, super fast delivery on all but one which was royal mails fault. Communication was good and they were very helpful. Will definitely order more. Thanks x


Company details

  1. Shopping & Fashion

Information provided by various external sources

Shop the lastest in all things fashion at Ellatino London


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

119 reviews

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No recent history of asking for reviews

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4.7

All reviews

(119)

59 reviews in the last 12 months

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Rated 5 out of 5 stars

I love the quality of the clothing as…

I love the quality of the clothing as it’s always nice and thick material and even after one wash it still looks exactly the same from when you brought it. No bobbling over the item which is a big bonus for me and it’s a pet hate of mine. I would say your clothing is worth the money and keep up what your doing and it’s great.

January 15, 2025
Unprompted review
Rated 5 out of 5 stars

Cannot fault Ellatino

Cannot fault Ellatino , absolutely love their clothes , reasonable prices , always on trend . Big Thanks to Nadia , my go too girl whom always advises me on the best outfit to suit me and with extreme honesty lol too ,You can definitely find an outfit for any occasion and they cater for all age groups at Ellatino.

December 21, 2024
Unprompted review
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Rated 3 out of 5 stars

Customer service could be improved

Lovely clothes and lovely quality but customer service is not great to be honest. I had a problem with my order and emailed 5 days ago with still no response, I even wrote a note on my returns slip to say I had emailed with my email address so this could have been checked on the system by someone and responded to at least. This has been received as I had a email to say my top had been refunded but still no customer service response to my email.
I’m usually a size 10 / medium top but this was too small so had to be sent back for next size up. A little bit frustrating that you can’t return clothes that are too small without having to pay for returns delivery and then have to order the next size up and again pay for delivery rather than just an exchange. That’s almost £15 on delivery fees alone

November 2, 2024
Unprompted review
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Rated 5 out of 5 stars

Ellatino is my favorite store

Ellatino is my favorite store. I have bought many products from them. I like it because it always has a new collection. And the quality of the products is wonderful. I have met people who ask me where I bought
the product, and I am happy to tell them that it is from Ellatino. Also, the store looks very cute, and the staff is wonderful. So, I recommend Ellatino.🤗😊

October 3, 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service. Only ordered yesterday and the items came today! Very nice quality and fits well. Ordered 3 jumpsuits. Will definitely be ordering again.

March 23, 2024
Unprompted review
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Rated 1 out of 5 stars

Untrustworthy... avoid this shop!

Ordered a coat which arrived smelling of cigarettes. Not ideal as I do not smoke. I advised Ellatino that I would send back the item via Royal Mail recorded delivery as it did not fit me and I was not entirely pleased with the smell. After 1 week I sent an email asking for an update on my refund. I received an email stating the item had not yet been delivered and that I would receive my refund once the item is returned. Two days later I sent a further email requesting an update of my refund. I was again told the item had not been delivered despite checking my tracking on the Royal Mail website the day before and receiving confirmation the item had in fact been delivered. I emailed Ellatino stating that the item would have been received by now but I was told I needed to provide proof of tracking. It wasn't until I advised Ellatino that I would contact my bank and record the transaction as fraudulent that Ellatino decided to refund me. I would not shop here simply because Ellatino are dishonest in their dealings. They had banked on me not being able to provide my tracking number in order to avoid issuing me with my refund.

December 10, 2021
Unprompted review

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