Although the items received were not exactly as I thought they would be, this company was more than willing to help and respond in a quick time frame to organise a full refund. They did offer store... See more
Company replied
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Review summary
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Bought a basic tee to test the quality and ended up loving it. Neckline stayed in shape after washing which is my biggest issue usually. Fabric feels soft but not flimsy. Definitely buying more colour... See more
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Shipping took a little longer than expected, maybe a couple of days extra, but the final product was worth the wait. Quality is good, colour looks the same as online, and it didn’t wrinkle much in tra... See more
Company replied
Just another online scam. When will I learn sigh. False marketing of Byron Bay based mother/daughter company. I purchased a dress. Very poor quality, happened to come across the exact same dress on Sh... See more
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Company details
Written by the company
Elle The Label – Timeless Women's Fashion in Australia & New Zealand Discover chic, trend-forward fashion designed for modern women at Elle The Label. Serving Australia and New Zealand, we curate high-quality, stylish pieces that empower confidence and elegance. From everyday essentials to statement outfits, our collection blends timeless designs with the latest trends. Shop now and elevate your wardrobe with Elle The Label.
Contact info
Australia
- ellethelabel.com
2.6
Poor
635 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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I have been cheated
I have been cheated, thoroughly. I bought quite a few items and their quality was appalling.I was made to take photos of each item and record what I disliked. That was easy. Nothing. Poor standard and fit. I did not want a store credit so i returned all items to"China". Of course! They did maintain they were a local company?. I had to provide a copy of my postage and was told I would be kept up-to-date. This did not happen. Every address I use to get information comes back as "invalid". DON'T BUY FROM HERE. LIARS AND CHEATS. WHAT ELSE COULD SUCH BEHAVIOUR BE CALLED.
As you can see, I have been asked for Order numbers but haven’t been given a working email address!!HOAX
October 10, 2025
Unprompted review
Reply from Elle The Label
Hi Kerri,
Thank you for your feedback. We’re sorry that this experience has been frustrating for you.
To help us look into this matter and assist you further, could you please provide your order number so we can review your case?
Kind regards,
Team Elle The Label
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The denim skirt had a better fit than…
The denim skirt had a better fit than most I’ve tried in stores. Thick sturdy feel but still easy to walk in. Zipper feels solid too, no weird snagging. Packaging was neat and clean.
November 30, 2025
Unprompted review
Reply from Elle The Label
Hi Eliza,
Thank you for sharing your feedback! We’re glad to hear that the denim skirt fit well, felt sturdy yet comfortable, and that the zipper worked smoothly. It’s also great to know the packaging met your expectations. We really appreciate you taking the time to let us know!
We truly appreciate customers like you taking the time to share such detailed feedback. It helps us continue improving our products and service. We hope you enjoy wearing your skirt and look forward to serving you again soon!
Kind regards,
Team Elle The Label
First class customer serving fe
I found the customer service first rate!
Sure, I had some issues with product not meeting my expectations from the lovely photos on the website, but they replaced with some that I absolutely love…one in particular has attracted more compliments than I could have expected - it makes me feel like a model!
November 27, 2025
Unprompted review
Reply from Elle The Label
Hello Lynda,
Thank you so much for taking the time to share your experience with us. We truly appreciate your honesty, and it means a great deal to hear that, after a few initial questions, you found replacement pieces that you absolutely love. Knowing that one of them has brought you so many compliments and made you feel confident and radiant genuinely makes our day.
We are so grateful you gave us the opportunity to make things right, and we are delighted to be part of such a positive outcome for you. Thank you again for your kind words and for choosing us. We look forward to welcoming you back again soon.
Kind regards,
Team Elle The Label
The colour looks nicer in person
The colour looks nicer in person, kinda softer and more natural. Material is breathable too which is a relief because I get warm way too fast.
December 8, 2025
Unprompted review
Reply from Elle The Label
Hello Willa,
Thank you so much for sharing your lovely feedback with us. It truly means a lot to hear that the colour feels softer and more natural in person, and we are so happy to know the breathable material has been a comfortable fit for you. Your kind words really brighten our day and are greatly appreciated by our whole team.
If you are happy to do so, we would love to look up your order and keep your feedback linked to it for future reference. Please feel free to share your order number with us at your convenience, and we will be glad to assist with anything you may need moving forward.
Kind regards,
Team Elle The Label
Sofia dress
Dress ordered for wedding was wrong size, contacted company immediately it arrived to arrange 100% refund as advertised company kept offering 10% then 20% then 30% refund eventually supplied return address for FULL refund! I returned same day arrived with insurance tracking….. package ended up in china customs waiting on import taxes to be paid before release. Company refused to pay taxes return denied after fighting on refund 30% of original price.
WOULD categorically NOT buy from them again!
October 20, 2025
Unprompted review
Reply from Elle The Label
Hello Wendy,
Thank you so much for sharing your experience. I’m truly sorry to hear that the return process did not go as smoothly as you had hoped and that it caused you such frustration. We always aim to make returns and refunds as clear and fair as possible, and your feedback helps us understand where we can improve.
To help us look into this matter further and ensure everything is reviewed properly, could you kindly provide your order number? Once we have this, we can check the details and see how we might better support you. We really appreciate your patience and the time you’ve taken to share your thoughts with us.
Kind regards,
Team Elle The Label
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Needed an exchange because I chose the…
Needed an exchange because I chose the wrong size and they handled it really kindly. No fuss, no long email chains thank god. The new size fits like a dream. The material feels better than what I usually find in fast fashon stores.
November 29, 2025
Unprompted review
Reply from Elle The Label
Hello Althea,
Thank you so much for taking a moment to share your experience. It’s wonderful to hear that your exchange went smoothly and that you felt well taken care of throughout the process. We always want everything to feel simple and supportive, so your kind words truly mean a lot.
We’re also delighted that your new size is a perfect match and that the material feels even better than what you usually come across. Hearing that it fits like a dream is exactly the kind of joy we hope our pieces bring. If you ever need anything in the future, we’re always here and happy to help.
Kind regards,
Team Elle The Label
Love Everything!
I love everything I purchased - the quality is superb! Will definitely order a few pieces!
December 4, 2025
Unprompted review
Reply from Elle The Label
Hello Joy,
Thank you so much for sharing your wonderful feedback! We’re thrilled to hear that you love everything you purchased and that the quality has met your expectations. Your kind words truly mean a lot to us and brighten our day.
We can’t wait to welcome you back for more pieces in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to reach out. Thank you again for your support and for being such a valued customer!
Kind regards,
Team Elle The Label
RUBBISH
Clothing arrived took over 3 weeks …nothing like the pictures over priced for very poor quality clothing
December 2, 2025
Unprompted review
Reply from Elle The Label
Hello Jodie,
Thank you so much for sharing your feedback. I’m truly sorry to hear that your order did not meet your expectations and that the delivery took longer than anticipated. We always aim to provide a smooth and timely experience, as well as products that match the quality and style shown online, so I completely understand your disappointment.
To help us look into this further and improve our service, could you please provide your order number? Once we have this information, we’d love to review your experience in detail and see how we can make things right. Your feedback is incredibly valuable, and we appreciate you taking the time to share it.
Kind regards,
Team Elle The Label
Arrived sooner than expected
Order came faster than I thought. Placed it on Friday, arrived Wednesday morning. Clothes looked perfect straight out of the box, and the thank you note was such a sweet touch.
November 24, 2025
Unprompted review
Reply from Elle The Label
Hello Bertha,
Thank you so much for sharing this lovely update. We’re thrilled to hear your order arrived sooner than expected and that everything looked perfect right out of the box. It truly makes our day to know the pieces arrived in great condition and that the thank-you note added a sweet touch.
We really appreciate you taking the time to leave this review. Your kind words help others discover what we care about most. If you ever need any styling tips, size help, or have questions about future orders, we would be delighted to assist. We hope to see you again soon.
Kind regards,
Team Elle The Label
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The worst experience
The dress arrived late, even though I had been following up with them a week before to make sure there were no delays. When it finally arrived, it was nothing like the photos. The design looked completely different, like something from a cheap website.
When I told them it didn’t match the pictures, their response was: “Just the photo, more professional.”
So yes, they edit their photos to make the dress look better and mislead customers.
The belt wasn’t even included, and when I tried to contact them about returning the dress and asking about the missing piece, their communication was terrible. They ignored most of my messages, and I had to chase them over and over. In the end, they gave me the manager Majed’s number, and he claimed, “This is according to our standards.”
If this is their standard, then it says everything.
The belt arrived a full week later, meaning the order was actually two weeks late.
The quality is extremely disappointing: cheap fabric, poor stitching on the shawl, and rough netting inside that scratches the skin. The dress does not match the designer’s name or what they advertise at all.
I do not recommend buying from them.
November 24, 2025
Unprompted review
Reply from Elle The Label
Hello Rinad,
Thank you so much for taking the time to share your experience. I’m truly sorry to hear that your order didn’t arrive as expected and that the items didn’t meet the standard you were hoping for. We genuinely want every customer to feel happy and confident with their purchase, and I completely understand how important that is. I’d really like to look into this further for you to make sure we can resolve everything properly.
When you have a moment, could you please share your order number with us? This will help us review the details of your case, including the delivery timeline and the items you received, so we can provide the appropriate support. We're here to help, and once we have that information, we’ll make sure to take care of this for you.
Kind regards,
Team Elle The Label
The bootcut jeans I bought are…
The bootcut jeans I bought are seriously flattering. Soft denim, perfect length, just enough stretch. Arrived fast and ready to wear straight away, no weird factory smell.
September 18, 2025
Unprompted review
Reply from Elle The Label
Hello Alice,
Thank you so much for sharing this wonderful feedback. It truly makes our day to hear that you’re loving your new bootcut jeans. Soft denim, the right length, and that just-right stretch can make all the difference, and we’re so glad they feel perfect for you. It’s also lovely to know they arrived quickly and were ready to wear right out of the package.
We really appreciate you taking the time to share your experience. If you ever need help choosing your next favourite piece or have any questions at all, we’re always here and happy to help. Thanks again for your kind words!
Kind regards,
Team Elle The Label
Do not buy anything from Elle the…
Do not buy anything from Elle the Label.They buy poor quality stuff from China and selling for an extremely high price I have lost about 300$ on the clothes which is really cheap quality.They never accept returns and gave me a refund of 15$ which could have been their original cost.
July 29, 2025
Unprompted review
Reply from Elle The Label
Hello Thushara,
Thank you for sharing your feedback. I’m truly sorry to hear that your experience with our products did not meet your expectations. We genuinely care about every customer’s satisfaction and would like the opportunity to look into your order and assist you further. Could you please provide your order number so we can review the details and ensure the best possible resolution?
We strive to provide high-quality items and excellent service, and your feedback is very important in helping us improve. Once we have your order information, we’ll carefully review the situation and work with you to address any concerns regarding your purchase. Thank you for taking the time to share your experience.
Kind regards,
Team Elle The Label
Quality denim that gets better after wash
The high waisted ones I tried were snug at first but loosened up perfectly after a wash. Really nice quality denim, feels built to last. Came super fast and neatly folded.
November 20, 2025
Unprompted review
Reply from Elle The Label
Hello Mara,
Thank you so much for your kind feedback! We’re delighted to hear that your high-waisted denim worked out perfectly after the first wash and that you’re happy with the quality and durability.
It’s wonderful to know that your order arrived quickly and neatly packaged. We truly appreciate you taking the time to share your experience and hope you enjoy wearing your new denim for a long time!
Kind regards,
Team Elle The Label
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Felt so special opening the box
Got one of their pearl detailed dresses for my birthday and it looked so elegant. The pearls are actually sewn on nicely, not glued. Came in a cute little box wrapped with tissue paper, felt special opening it.
July 23, 2025
Unprompted review
Reply from Elle The Label
Hello Etta,
Thank you so much for sharing your lovely feedback! We’re thrilled to hear that you enjoyed your pearl-detailed dress and that it felt special to unbox. It’s wonderful to know that the details and presentation made your birthday even more memorable.
Your kind words mean a lot to us, and we hope your dress brings you many more moments of elegance and joy. Thank you for choosing us and taking the time to leave a review!
Kind regards,
Team Elle The Label
Had a small delay once and they…
Had a small delay once and they actually emailed me about it before I even noticed. They offered a small discount too for the wait. Super transparent, can’t say that for most brands.
November 21, 2025
Unprompted review
Reply from Elle The Label
Hello Taliah,
Thank you so much for sharing this lovely feedback. It truly means a lot to hear that our team kept you updated and that the small gesture made your experience even better. We always aim to keep everything clear and easy for our customers, so knowing this stood out to you really makes our day.
We’re so glad you had a smooth experience, and we appreciate you taking the time to leave such a kind review. If you ever need anything in the future, we’re always here to help.
Kind regards,
Team Elle The Label
Tracking was clear from start to end
Tracking was clear from start to end, got updates exactly when I needed. Didn’t have to chase anything up. Delivery guy even said it looked like a fancy parcel haha. Love that.
October 10, 2025
Unprompted review
Reply from Elle The Label
Hello Ethen,
Thank you so much for sharing your experience! We’re thrilled to hear that your order arrived smoothly and that the tracking updates kept you informed every step of the way. It’s wonderful to know that the delivery made such a positive impression, even bringing a smile with the “fancy parcel” comment.
Your kind words really mean a lot to us, and we’re so happy that everything went effortlessly for you. We can’t wait to serve you again in the future and hope your next experience is just as seamless and enjoyable!
Kind regards,
Team Elle The Label
Not a genuine store
Such a bad experience. Refused to refund me but wanted pictures of me wearing the inappropriate clothes. I refused and after paying $70 to return to china, the company has rejected the package at customs and it’s all be returned to me.
November 10, 2025
Unprompted review
Reply from Elle The Label
Hello Natalie,
Thank you for sharing your experience, and I truly appreciate you taking the time to provide this feedback. I’m very sorry to hear about the difficulties you’ve encountered with your return and the issues with customs. I completely understand how disappointing this must feel, and I want to make sure we fully review your case so we can assist you appropriately. To help us do this, could you kindly provide your order number? This will allow us to locate your order and look into what happened in detail.
We genuinely value your feedback, as it helps us improve our processes and ensure a smoother experience for all of our customers. Once we have your order information, we’ll be able to review your return and see how we can best support you moving forward. Thank you again for bringing this to our attention, and we truly appreciate your patience while we look into it.
Kind regards,
Team Elle The Label
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Buyer Beware!
Just another online scam. When will I learn sigh. False marketing of Byron Bay based mother/daughter company. I purchased a dress. Very poor quality, happened to come across the exact same dress on Shein for a quarter of price. Unwearable therefore went through a long and relentless refund request. Spent another $30 on return postage. Still waiting on refund 2mths later. Follow up emails getting me no where.... buyer beware!!!
September 16, 2025
Unprompted review
Reply from Elle The Label
Hello Christina,
Thank you for sharing your feedback. I sincerely apologize for the difficulties you’ve experienced with your order and the delays in your refund. I truly appreciate your patience, and I want to ensure we resolve this matter as quickly as possible for you.
To assist you further, could you please provide your order number? Once I have this, I’ll personally investigate the status of your refund and make sure you receive a clear update without any further delays. Your experience is very important to us, and we’re committed to resolving this to your satisfaction.
Kind regards,
Team Elle The Label
Order number 15768
My experience with Elle the Label has been absolutely awful. I’ve been left waiting far too long for a refund, with zero clarity and barely any communication. I’ve had to chase them up myself because they clearly weren’t going to update me on their own.
It’s ridiculous that a simple refund turns into a stressful, drawn-out process. The lack of professionalism, urgency, and basic customer care is honestly shocking. Nothing about this experience reflects a brand that values its customers.
Based on what I’ve gone through, I will never shop here again, and I strongly advise others to think twice before ordering. No one should have to beg a company just to get their own money back.
The order number is 15768
September 6, 2025
Unprompted review
Reply from Elle The Label
Hello Shiva,
Thank you so much for taking the time to share your experience. I sincerely apologize for any confusion or delays you’ve encountered, and I truly appreciate your patience throughout this process. Our goal is always to provide clear communication and a smooth experience, and I’m sorry we fell short this time.
To help us resolve this promptly, could you please share your order number? Once I have this, I’ll personally look into the status of your refund and ensure you receive a clear update as soon as possible. Your feedback is very important to us, and we’re committed to making this right.
Kind regards,
Team Elle The Label
A total scam- NEVER USE
A total scam
Poor quality goods that do not match the picture.
They say 30 day hassle free returns but the exact opposite.
You advise you want to return and they want to know what is wrong, send a photo, offer you 25% refund to keep etc, etc. When you say you want to return it they say they cannot guarantee it will be received at the warehouse. Warehouse address seems dodgy in China. They then say parcel not received even though you provide the tracked number as they ask. They then offer 25% refund and months later parcel returned to you as not deliverable.
August 5, 2025
Unprompted review
Reply from Elle The Label
Hi Parry,
We’re very sorry to hear about your experience, and we understand how frustrating this situation must be. This is not the service we want our customers to receive, and we appreciate you taking the time to share your feedback.
So we can look into this properly and assist you with a solution, could you please provide your order number? We’d like to review your case right away and help make things right.
Kind regards,
Team Elle The Label
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