Ellie Grace Jewellery Reviews 

676
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 445 reviews, reviewers had a great experience with this company. Customers consistently praise the products for their beautiful design, high quality, and suitability as gifts, often exceeding expectations and arriving well-made in lovely packaging. Customer service received strong acclaim for being helpful, responsive, and effectively resolving concerns, with staff frequently going the extra mile. Many reviewers also noted straightforward ordering and timely delivery. However, some customers experienced delivery issues, including items not arriving or significant delays, even with express shipping. A few also noted product durability concerns, such as a bracelet's magnet failing or necklaces not sitting correctly, with some perceiving lower quality.

What people talk about most

Product

Clients share positive opinions on product quality, often describing items as beautiful, well-made, and of... See more

Quality

Consumers find quality to be positive, with many reviewers describing products as excellent, superb, and... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many customers reporting positive... See more

Delivery service

Customers had ambiguous experiences with delivery service, with many praising prompt communication,... See more

Customer service

People report positive experiences with customer service, highlighting the helpful, professional, and caring... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had issues with postage and receiving, xmas etc. Whee my first order did not arrive, I contacted Ellie Grace to determine tracking. The staff were excellent at helping to sort where my item was, and... See more

Rated 4 out of 5 stars

I saw this ad on instagram and it got my attention to buy a gift for my husband, it arrived within a week after I placed my order. Once it arrived we absolutely fell inlove with it. But the only... See more

Company replied

Rated 5 out of 5 stars

I received both of my orders just in time for my Granddaughter's 21st Birthday.She absolutely loved both items especially the Silver Bracelet with her name AMIAH on it.The Blue Star /Moon Necklace was... See more

Company replied

Rated 5 out of 5 stars

Quality! Ellie Grace are legit and do not disappoint! So grateful I chose them for the beautiful bracelet to my grandson. I absolutely love it. Legitimate and ultra friendly staff. Thank you Ell... See more

Company replied


Company details

  1. Jewelry Store

Written by the company

Create meaningful memories


Contact info

4.2

Great

TrustScore 4 out of 5

676 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 9% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(676)

430 reviews in the last 12 months

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Rated 1 out of 5 stars

My husband bought me earrings and a…

My husband bought me earrings and a necklace in a beautiful box which had a light in it, gorgeous I thought until I read the description as being 9 ct gold when in Reality it was 99 % silver which has a gold plate over the top and the chain definitely was not gold. I can’t explain how much this has upset me because I wanted to wear it and now can’t.☹️

October 15, 2025
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Rated 5 out of 5 stars

Excellent customer service from the…

Excellent customer service from the entire team, they were all very prompt when I asked questions about the bracelet and the quality was excellent. Would recommend them to everyone.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

100% Terrific

Lovely bracelet and a lovely company to deal with. I had a problem opening up the clasp on the bracelet and tgey sent a video steaightaway to show me how it unclasped. All good now. Definitely recommend this Company.

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

The Jewellery was absolutely beautiful

The Jewellery was absolutely beautiful, my daughters loved the mother and daughter bracelet and necklace.

Although i had an issue with one of the bracelet safety chain, they responded promptly to my complaint and addressed it in a very timely fashion. Excellent customer service and kept me informed throughout the whole process.

Would highly recommend this company.

I have purchased 2 sets of items from this company for my daughters on 8/10/25 and 31/12/25

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

I had been searching for a cross ring…

I had been searching for a cross ring as my baptism gift for a long time, but most of the designs on the market felt quite plain. Then I found the double cross ring from Ellie & Grace, and it immediately stood out. I love the design and attention to detail. The delivery was fast and smooth, and the ring is beautifully made. I absolutely love it and wear it every day as a reminder of my connection with God and Jesus.

April 18, 2026
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Rated 5 out of 5 stars

The bracelet that I ordered for my…

The bracelet that I ordered for my grandson arrived in good time. I hope he loves it as much as I do. I had trouble with the magnetic clasp but a quick email to Cess had it sorted in no time. She even sent a video to explain the process. Thanks Cess for your prompt response.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous gift

Writing
I had a great experience from start to finish. The website was easy to navigate, the ordering process was seamless, and delivery was incredibly fast. The mother-daughter bracelet I received is absolutely beautiful—delicate, meaningful, and even better than expected. I’m really pleased with my purchase and would definitely recommend.

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

Purchased a gold ring for my daughter…

Purchased a gold ring for my daughter plus a bracelet for my granddaughter. They both arrived promptly in the mail. I was extremely happy with both purchases, they were just exquisite. My daughter was very happy, and my granddaughter was so excited, she vowed to never take it off! Thank you.

April 16, 2026
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Rated 5 out of 5 stars

Beautiful Bracelet

The quality of the bracelets was perfect and they look so good. I bought 2 for my grandsons' birthdays in July and can't wait for their reaction. I loved them. Very efficient company with good follow-ups. Highly recommended.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Very special gifts for very special occasions

The products and service from elliegrace is fantastic !
I bought the grandson bracelet which was so beautiful I then bought the daughter ring.
The reaction to both was priceless.
I would definitely recommend browsing their products for that very special someone :)

March 26, 2026
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Rated 5 out of 5 stars

Attention to detail

Attention to detail. Kept in contact to ensure correct engraving. Beautifully packaged. Very pleased. Beautiful gift for anyone.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Grandson’s bracelet

I bought the bracelet for my grandson & he absolutely loves it. I contacted Ellie Grace to see if we could make it smaller, they got back to me straight away offering an exchange but my grandson said it was fine, he hasn’t stopped wearing it - so happy 😁

April 3, 2026
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Rated 5 out of 5 stars

Customer service is great

Customer service is great, shows that they care. Delivery was prompt too. The bracelet is lovely and is presented in a lovely box. I am sure my handsome will love it for his 16th birthday. Thank you.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional

Ellie Grace gifts allow you to say the wonderful words that you want to tell a loved one in a really beautiful way. The words and the bracelet are exceptional, beautiful. touching and heart felt. I have bought 6 bracelets for grand daughters and would highly recommend this product. The package is very elegant. Thank you

March 29, 2026
Unprompted review

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