Ellie Grace Jewellery Reviews 

638
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 435 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality of the products, noting items are beautifully crafted and well-made. Many people appreciate the excellent customer service, describing staff as helpful, patient, and responsive in resolving issues. Reviewers are often delighted with their purchases, finding the items to be meaningful gifts that are loved by recipients. However, some customers also noted concerns regarding delivery times, with several experiencing delays, missing orders, or issues with tracking information. A few other people also felt that product quality could be inconsistent, mentioning issues like bracelets coming apart, items not sitting flat, or packaging not matching expectations.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers praising the craftsmanship and... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction and delight with... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers praising the ease of ordering,... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reporting timely and fast deliveries, sometimes... See more

Customer service

Customers had positive experiences with customer service, with many describing it as excellent, outstanding,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I had issues with postage and receiving, xmas etc. Whee my first order did not arrive, I contacted Ellie Grace to determine tracking. The staff were excellent at helping to sort where my item was, and... See more

Rated 4 out of 5 stars

I saw this ad on instagram and it got my attention to buy a gift for my husband, it arrived within a week after I placed my order. Once it arrived we absolutely fell inlove with it. But the only... See more

Company replied

Rated 5 out of 5 stars

I purchased this Ellie Grace order as a gift for my daughter, and it was truly a remarkable present. The quality exceeded my expectations, and every detail was beautifully crafted. My daughter absolut... See more

Company replied

Rated 5 out of 5 stars

Quality! Ellie Grace are legit and do not disappoint! So grateful I chose them for the beautiful bracelet to my grandson. I absolutely love it. Legitimate and ultra friendly staff. Thank you Ell... See more

Company replied


Company details

  1. Jewelry Store

Written by the company

Create meaningful memories


Contact info

4.2

Great

TrustScore 4 out of 5

638 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 7% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.2

All reviews

(638)

422 reviews in the last 12 months

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Rated 5 out of 5 stars

Birthday Gift

My son loved his 21st birthday gift … thank you

June 12, 2026
Unprompted review
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Reply from Ellie Grace Jewellery

Thank you for your lovely review! We're so happy to hear your son loved his 21st birthday gift. Thank you for choosing us to be part of such a special milestone! 🎉

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Rated 5 out of 5 stars

Quick delivery after ordering

Quick delivery after ordering, beautiful packaging and my future daughter in law loved it for her bridal shower gift. The words were very touching as well. Very happy with the design as too. Thank you

March 2, 2026
Unprompted review
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Reply from Ellie Grace Jewellery

Thanks so much for your lovely review! We're so happy your future daughter-in-law loved her bridal shower gift and that you were pleased with the quick delivery, packaging, and design. Wishing your family all the best! 💕

Rated 5 out of 5 stars

A very worthwhile gift

I brought each of my grandsons one of the bracelets. All of them were delighted. One of the boys lost his and was devastated so I purchased another for him. Excellent customer service and fast delivery. Well done

June 10, 2026
Unprompted review
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Reply from Ellie Grace Jewellery

Thank you so much for your kind review! We're delighted your grandsons loved their bracelets. We're glad we could help replace the lost one, and we truly appreciate your kind words about our customer service and fast delivery. ❤️

Rated 5 out of 5 stars

I purchased this Ellie Grace order as a…

I purchased this Ellie Grace order as a gift for my daughter, and it was truly a remarkable present. The quality exceeded my expectations, and every detail was beautifully crafted. My daughter absolutely loved it, and seeing her smile made it even more special. The item arrived well-packaged and looked exactly as described. I highly recommend Ellie Grace to anyone looking for a meaningful, high-quality gift. Thank you for creating such a wonderful product!

June 30, 2026
Unprompted review
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Reply from Ellie Grace Jewellery

Thank you so much for your wonderful review! We're delighted to hear your daughter loved her gift and that the quality exceeded your expectations. Your kind words mean a lot to us. Thank you for choosing Ellie Grace!

Rated 5 out of 5 stars

I ordered awesome bracelet for my son

I ordered awesome bracelet for my son. He simply loves it and wears it all the time
Received your parcel in good time. Excellent delivery .
Highly recommended
Thank you

June 9, 2026
Unprompted review
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Reply from Ellie Grace Jewellery

Thank you so much for your kind feedback! 💛

We’re really happy to hear your son loves the bracelet and that delivery was quick and smooth. We truly appreciate your recommendation.

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Rated 5 out of 5 stars

Birthday Presents.

Purchased two wristbands for my grandson birthdays..They absolutely loved them. Now my granddaughter birthday is near soon and I'll be ordering her a gift as well. The customer service is excellent, the delivery spot on,and the quality of the gifts in boxes superb.👌thanks kindly.

June 25, 2026
Unprompted review
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Reply from Ellie Grace Jewellery

Thank you so much for your lovely feedback! 💛

We’re really happy to hear the wristbands were a hit with your grandsons, and we truly appreciate your kind words about our service, delivery, and quality. It means a lot to us.

We look forward to helping you again soon for your granddaughter’s birthday! 🎁

Rated 5 out of 5 stars

Wonderful bracelet and beautiful box to…

Wonderful bracelet and beautiful box to keep it in my grandson absolutely loved it highly recommend

August 14, 2025
Unprompted review
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Reply from Ellie Grace Jewellery

Thank you for your lovely review! We're so pleased your grandson loved the bracelet. We really appreciate your recommendation and hope to see you again soon!

Rated 5 out of 5 stars

Men’s Bracelet

Purchased a bracelet for my husband for our 15th wedding anniversary and realised I made a mistake on the order. Customer service were so helpful and prompt. Could not fault them. Revived the bracelet and the quality is fantastic. Would definitely purchase from them again.

June 26, 2026
Unprompted review
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Reply from Ellie Grace Jewellery

Thank you so much for your lovely feedback 💛

We’re really happy to hear you’re pleased with the bracelet and our customer service. We truly appreciate your support and hope to see you again soon!

Rated 5 out of 5 stars

This was the first time I used Elly…

This was the first time I used Elly Grace great service and on time delivery awseome

April 3, 2026
Unprompted review
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Reply from Ellie Grace Jewellery

Thank you so much for your lovely feedback 💛

We’re really happy to hear you had a great first experience with Ellie Grace. We truly appreciate your support!

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Rated 5 out of 5 stars

Beautifully made, meaningful pieces.

My parcel was delivered right in time, to be gifted to my daughter for her
17th birthday. And she absolutely LOVED it.

We seal every text goodnight and every little note to each other "love u infinity" so she was so in love with her jewellery having the infinity &
the heart combined. A truly beautiful, well crafted, quality piece. Ellie Grace was easy to order from, arrived with excellent communication along its journey and packaged well. Very happy to recommend them.

June 26, 2026
Unprompted review
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Reply from Ellie Grace Jewellery

Thank you so much for your beautiful review 💛

We’re really happy to hear the piece was so meaningful and that it made such a special birthday gift. We truly appreciate your kind words and recommendation.

Rated 5 out of 5 stars

Product is great quality and was…

Product is great quality and was delivered very quickly. My 8 year old granddaughter will love it. I won’t be around for ever and wanted her to have something to remember me by.
Thankyou

June 29, 2026
Unprompted review
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Reply from Ellie Grace Jewellery

Thank you so much for your kind words and thoughtful feedback. We’re really glad you’re happy with the product and delivery, and we hope your granddaughter will treasure it. 💛

Rated 5 out of 5 stars

Happy with my purchase was sceptical but surprised how nice the bracelet is

I purchased this bracelet for my grandson who has just left school and will be joining the military leaving home for the first time.
I wanted him to know how proud we are of him and that we are always thinking of him and love him so much
Ordering was simple and straightforward and delivery was as promised
The quality is good so I just hope he loves it and wears it when he can

June 29, 2026
Unprompted review
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Reply from Ellie Grace Jewellery

Thank you so much for your wonderful review! We're so glad you're happy with your purchase, and we hope your grandson loves his bracelet. Wishing him all the best as he begins this exciting new chapter!

Rated 5 out of 5 stars

Simple put

Simple put, Everything was perfect from product, dusplay & delivery.

December 20, 2025
Unprompted review
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Reply from Ellie Grace Jewellery

Thank you for your kind words! We're so happy to hear everything was perfect, from the product to the presentation and delivery. We truly appreciate your support!

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Rated 5 out of 5 stars

Excellent customer support ans…

Excellent customer support ans service lovley item I will definitely recommend to friends and family

June 10, 2026
Unprompted review
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Reply from Ellie Grace Jewellery

Thank you so much for your kind words! We're thrilled you had a great experience with our customer support and that you love your item. We truly appreciate your recommendation to your friends and family!

Rated 5 out of 5 stars

" Mum & Daughter "bracelets

I bought 3 " Mum & Daughter "bracelets. One of the bracelets had a stone missing, i wrote to Ellie Grace and replacement was sent in a few days.

June 1, 2026
Unprompted review
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Reply from Ellie Grace Jewellery

Thank you for your lovely review! We're sorry about the missing stone, but we're so glad we could get a replacement to you quickly. We hope you love your bracelets! 💕

Rated 5 out of 5 stars

Lovely delicate bracelet

Lovely delicate bracelet, my granddaughter loves it. Arrived nicely packaged and on time.

December 16, 2025
Unprompted review
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Reply from Ellie Grace Jewellery

Thank you for your lovely review! We're so happy to hear your granddaughter loves her bracelet. We're also glad it arrived on time and beautifully packaged. 💕

Rated 5 out of 5 stars

As we get older and realise we will not…

As we get older and realise we will not be here forever i wanted something for my grandsons to remind them of how much I cared for them and loved them. This bracelet was perfect i bought one each for them and their reaction said it all. Thank you so much for this wonderful item it is truly thoughtful without being over dramatic.

March 13, 2026
Unprompted review
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Reply from Ellie Grace Jewellery

Thank you so much for your heartfelt words. We're so touched that our bracelets could be part of such a special gift for your grandsons. Wishing you and your family many cherished memories. ❤️

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Rated 5 out of 5 stars

Beautiful bracelet

Beautiful bracelet, delivery good too

June 8, 2026
Unprompted review
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Reply from Ellie Grace Jewellery

Thank you for your lovely review! We're so pleased you love the bracelet and that it arrived quickly. Enjoy! 💕

Rated 5 out of 5 stars

I bought a bracelet for my Grandson

I bought a bracelet for my Grandson it was very easy to order and arrived quite quickly. He hasn’t received it yet as his birthday is very soon. I am sure he will love it. The bracelet is very manly and has his name on the inside in gold letters. The words on the card are very meaningful and I hope he believes in them. Well done Elliegrace for a beautiful gift.

June 26, 2026
Unprompted review
Ellie Grace Jewellery logo

Reply from Ellie Grace Jewellery

Thank you so much for your lovely review! We're delighted you chose one of our bracelets for your grandson's birthday. We hope he loves his special gift and treasures it for years to come. 💙

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